SCMN EXAM 2 WITH 100%
CORRECT ANSWERS
What is the major difference between a service parts supply chain and a manufacturer's
original equipment supply chain? - Answer-Service parts network must pre-position
inventory
Which software package controls the entire returns lifecycle, from return merchandise
authorization creation through final product disposition with effective visibility of the
reverse logistics process? - Answer-Enterprise returns management system
According to the Episode 8 reading, better management of returns inventory will reduce
asset turnover. - Answer-False
What of the following is NOT a primary benefit of a centralized returns center? -
Answer-Requires more space for returns
According to this week's reading, reverse logistics is an important supply chain
management process but its full potential has not been captured by many companies. -
Answer-True
What production processes are available for companies to use? - Answer--Project
-Work centers
-Manufacturing cells
-Assembly line
-Continuous process
What issues and factors drive the production layout decision? - Answer--Facility size
-Process flow
-Speed
-Labor content
-Skill level
-Material requirements
-Scheduling
Purpose of break-even analysis - Answer-- allows a comparison of total costs for
different processes. -This technique takes the fixed costs and variable costs and finds
the break-even point for which the cost of two or more processes are equal in cost.
, Purpose of assembly line balancing - Answer--manufacturing process in which
interchangeable parts are added to a product in a sequential manner to create a
finished product
Logistics - Answer--part of the supply chain process that plans, implements, and
controls the efficient, effective flow and storage of goods, services, and related info from
point of origin to point of consumption in order to meet customers' requirements.
Why has logistics grown in importance? - Answer--Promotes activity and strategic
integration
-Boosts demand
-Promotes efficiency and profitability
-Supports the creation of utility
What are the key performance metrics in logistics? - Answer--Customer service level
-Customer delivery quality
-Customer delivery speed
-Perfect order analysis
Why is transportation a critical logistics function? - Answer--Focuses on the
procurement and management of a unique service offering
What factors must be considered when choosing a mode or carrier? - Answer--Volume
of freight
-Customer location
-Product characteristics
-Product value
-Service requirements
What are the primary purposes of holding inventory? - Answer--Allows companies to
receive, hold and process required level of inventory to meet customer needs in a cost
efficient, timely manner
-Receive in bulk & create assortment
What types of inventory ordering models exist? - Answer--Fixed -Order Quantity
-Fixed-Time Period
-Continuous Replenishment
What is post sales customer service? - Answer--All activity associated with a
product/service after the point of sale, the ultimate goal to optimize or make more
efficient aftermarket activity, thus saving money and environmental resources while
boosting customer loyalty.
What do call centers do? - Answer--Mission has broadened from order taking to caring
for customer needs
CORRECT ANSWERS
What is the major difference between a service parts supply chain and a manufacturer's
original equipment supply chain? - Answer-Service parts network must pre-position
inventory
Which software package controls the entire returns lifecycle, from return merchandise
authorization creation through final product disposition with effective visibility of the
reverse logistics process? - Answer-Enterprise returns management system
According to the Episode 8 reading, better management of returns inventory will reduce
asset turnover. - Answer-False
What of the following is NOT a primary benefit of a centralized returns center? -
Answer-Requires more space for returns
According to this week's reading, reverse logistics is an important supply chain
management process but its full potential has not been captured by many companies. -
Answer-True
What production processes are available for companies to use? - Answer--Project
-Work centers
-Manufacturing cells
-Assembly line
-Continuous process
What issues and factors drive the production layout decision? - Answer--Facility size
-Process flow
-Speed
-Labor content
-Skill level
-Material requirements
-Scheduling
Purpose of break-even analysis - Answer-- allows a comparison of total costs for
different processes. -This technique takes the fixed costs and variable costs and finds
the break-even point for which the cost of two or more processes are equal in cost.
, Purpose of assembly line balancing - Answer--manufacturing process in which
interchangeable parts are added to a product in a sequential manner to create a
finished product
Logistics - Answer--part of the supply chain process that plans, implements, and
controls the efficient, effective flow and storage of goods, services, and related info from
point of origin to point of consumption in order to meet customers' requirements.
Why has logistics grown in importance? - Answer--Promotes activity and strategic
integration
-Boosts demand
-Promotes efficiency and profitability
-Supports the creation of utility
What are the key performance metrics in logistics? - Answer--Customer service level
-Customer delivery quality
-Customer delivery speed
-Perfect order analysis
Why is transportation a critical logistics function? - Answer--Focuses on the
procurement and management of a unique service offering
What factors must be considered when choosing a mode or carrier? - Answer--Volume
of freight
-Customer location
-Product characteristics
-Product value
-Service requirements
What are the primary purposes of holding inventory? - Answer--Allows companies to
receive, hold and process required level of inventory to meet customer needs in a cost
efficient, timely manner
-Receive in bulk & create assortment
What types of inventory ordering models exist? - Answer--Fixed -Order Quantity
-Fixed-Time Period
-Continuous Replenishment
What is post sales customer service? - Answer--All activity associated with a
product/service after the point of sale, the ultimate goal to optimize or make more
efficient aftermarket activity, thus saving money and environmental resources while
boosting customer loyalty.
What do call centers do? - Answer--Mission has broadened from order taking to caring
for customer needs
