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C483 Questions and Correct Answers/
Latest Update / Already Graded
Standardization
Ans: Standard operating procedures spell out what people should do.
Formalization
Ans: Simple, often written, policies regarding attendance, dress, &
decorum.
Centralized Organization
Ans: High-level executives make most decisions & pass them down to
lower levels for implementation.
Decentralized Organization
Ans: Lower-level managers make important decisions.
Differentiation
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Ans: Created by job specialization & division of labor.
Divisional Organization
Ans: Departmentalization that groups units around products, customers, or
geographic regions.
Dynamic Network
Ans: Temporary arrangements among partners to adapt to the
environment.
Integration
Ans: Degree to which differentiated work units work together &
coordinate their efforts.
Matrix Organization
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Ans: Organization composed of dual reporting relationships in which some
employees report to two superiors.
Network Organization
Ans: Collection of independent, mostly single-function firms that
collaborate on a good or service.
Specialization
Ans: Process in which different individuals & units perform different tasks.
Total Quality Management (TQM)
Ans: An integrative approach to management that supports the
attainment of customer satisfaction through a wide variety of tools &
technologies that result in high quality goods & services.
Customer Relationship Management (CRM)
C483 Questions and Correct Answers/
Latest Update / Already Graded
Standardization
Ans: Standard operating procedures spell out what people should do.
Formalization
Ans: Simple, often written, policies regarding attendance, dress, &
decorum.
Centralized Organization
Ans: High-level executives make most decisions & pass them down to
lower levels for implementation.
Decentralized Organization
Ans: Lower-level managers make important decisions.
Differentiation
,2 | Page
Ans: Created by job specialization & division of labor.
Divisional Organization
Ans: Departmentalization that groups units around products, customers, or
geographic regions.
Dynamic Network
Ans: Temporary arrangements among partners to adapt to the
environment.
Integration
Ans: Degree to which differentiated work units work together &
coordinate their efforts.
Matrix Organization
, 3 | Page
Ans: Organization composed of dual reporting relationships in which some
employees report to two superiors.
Network Organization
Ans: Collection of independent, mostly single-function firms that
collaborate on a good or service.
Specialization
Ans: Process in which different individuals & units perform different tasks.
Total Quality Management (TQM)
Ans: An integrative approach to management that supports the
attainment of customer satisfaction through a wide variety of tools &
technologies that result in high quality goods & services.
Customer Relationship Management (CRM)
