C483 Questions and Correct Answers/
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What is Strategic Planning?
Ans: Procedures organizations use in making decisions about long term
goals and strategies.
What are the 3 planning levels of management?
Ans: Strategic, Tactical, Operational
What is differentiation?
Ans: organization focuses on offering a more customized product or
service competitors are unwilling to meet.
What is benchmarking?
Ans: process of assessing how even one company's basic function
compares to another. " best practices."
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Value Chain?
Ans: sequence of activities that flow from raw materials to the delivery of
a good or service. ( creates value at each step )
what are the ideas of mission and vision
Ans: mission= steps you are taking / will take to get to the goal
vision= end goal/long term goal
What are the steps of the formal planning process?
Ans: 1.Situational Analysis
2.Alternative Goals & Plans
3.Goal & Plan evaluation
4.Goal and plan selection
5. Implementation
6. Monitor and control