NFDN EXAM QUESTIONS AND
ANSWERS
Define conflict - Answer-disagreement in values or beliefs within oneself or between
people that cause harm or has the potential to cause harm- catalyst for change.
Constructive conflict vs destructive conflict - Answer-constructive: results in successful
resolution that leads to: growth, problem resolution, improved team function, incr
productivity, incr in employee commitment.
Destructive: unsatisfactory resolution results in: negativity, resistance, frustration, decr
in resolution, weakened relationship, decr productivity, decr employee satisfaction level.
What is S-TLC acronym - Answer-Stop
Think
Listen
Communicate
Interdisciplinary team - Answer-Interdisciplinary: Members from different clinical
disciplines who have specializing skills, knowledge and abilities. Work together, may or
may not collaborate. Usually this type in hospitals ex) nurse, physio, surgeons in post
op unit. Each HC provider has a specific role in pt care, often own approach & may or
may not meet to discuss patients plan of care
Interprofessional team - Answer-Different HC disciplines working together towards
common goals to meet the needs of a patient population. Team members divide the
work based on their scope, share info to support each other, coordinate processes and
interventions. Deep degree of collaboration. Usually have a positive outcome-
addresses communication and interpersonal skills, pt entered, family focused care,
collaborative practice and team functioning.
Characteristics of an effective team member - Answer-a) working environment: informal,
comfy, relaxed
b) discussion: focused, shared by everyone
c)respectful listening
d)objectives are understood and accepted
e)can handle conflict, open to discussions of conflicts
f) decision making isn't reached by vote, general agreement
g) comfortable criticism, frank, frequent
h)shared leadership, shifts
i) assignments are clear, accepted
j) express feelings freely
k) frequent and ongoing self regulation
, Characteristics of ineffective team members - Answer-a) working env is boring, tense,
indifferent
b) discussion is unfocused, dominated by few ppl
c) objectives are unclear, many personal agendas
d) listening- judgemental, interruption
e)conflict- uncomfortable with disagreeing, suppressed conflict, or one group dominates
f)decisions occur prematurely, usually voting,
g) embarrassed to be criticized, go along with opinion
h)leadership- autocratic- remains clearly with committee chairperson
i) assignments are unclear, resentment
j) feelings are hidden, considered explosive and inappropriate
k) self regulation is infrequent, occurs outside meetings
Three key questions that team members struggle with - Answer-Each member of the
team struggles with three key questions: am I in or out, do i have any power or control
and can i use, develop ad be appreciated for my skills and resources.
Major components of team development - Answer-In or out groups: most want to be
valued and recognized by others i the team. Most want to be at the core of decision
making- part of "in" group.
Power and control: want sense of control over their work environment. If faced with
changes ind'l cannot influence, experience a loss of that sense of power and influence.
Being appreciated:for unique skills and resources to bring goals and tasks to be
accomplished.
Ground rules: People must agree on the goals and reach an understanding of how they
will work together to achieve them.
Trust: fundamental to well functioning teams. most delicate aspect in relationships.
Qualities of a team Member - Answer-1- Adaptable: flexible
2- Collaborative:each person brings something
3- Committed
4-Communication: early and often
5-Competent:
6-Dependable: follow through
7-Disciplined:
8-Enlarging: helping a teammate advance or grow
9- Enthusiastic: highly energetic positive attitude
10-Intentional: every action counts
11-Mission conscious: sense of purpose
12-Prepared: every meeting and event
13-Relational: connect to other members of the team
14-Self-improving: self reflection
15-Selfless: putting others ahead of yourself
16-Solution-oriented: focus on finding solutions
17-Tenacious: giving your all with determination
ANSWERS
Define conflict - Answer-disagreement in values or beliefs within oneself or between
people that cause harm or has the potential to cause harm- catalyst for change.
Constructive conflict vs destructive conflict - Answer-constructive: results in successful
resolution that leads to: growth, problem resolution, improved team function, incr
productivity, incr in employee commitment.
Destructive: unsatisfactory resolution results in: negativity, resistance, frustration, decr
in resolution, weakened relationship, decr productivity, decr employee satisfaction level.
What is S-TLC acronym - Answer-Stop
Think
Listen
Communicate
Interdisciplinary team - Answer-Interdisciplinary: Members from different clinical
disciplines who have specializing skills, knowledge and abilities. Work together, may or
may not collaborate. Usually this type in hospitals ex) nurse, physio, surgeons in post
op unit. Each HC provider has a specific role in pt care, often own approach & may or
may not meet to discuss patients plan of care
Interprofessional team - Answer-Different HC disciplines working together towards
common goals to meet the needs of a patient population. Team members divide the
work based on their scope, share info to support each other, coordinate processes and
interventions. Deep degree of collaboration. Usually have a positive outcome-
addresses communication and interpersonal skills, pt entered, family focused care,
collaborative practice and team functioning.
Characteristics of an effective team member - Answer-a) working environment: informal,
comfy, relaxed
b) discussion: focused, shared by everyone
c)respectful listening
d)objectives are understood and accepted
e)can handle conflict, open to discussions of conflicts
f) decision making isn't reached by vote, general agreement
g) comfortable criticism, frank, frequent
h)shared leadership, shifts
i) assignments are clear, accepted
j) express feelings freely
k) frequent and ongoing self regulation
, Characteristics of ineffective team members - Answer-a) working env is boring, tense,
indifferent
b) discussion is unfocused, dominated by few ppl
c) objectives are unclear, many personal agendas
d) listening- judgemental, interruption
e)conflict- uncomfortable with disagreeing, suppressed conflict, or one group dominates
f)decisions occur prematurely, usually voting,
g) embarrassed to be criticized, go along with opinion
h)leadership- autocratic- remains clearly with committee chairperson
i) assignments are unclear, resentment
j) feelings are hidden, considered explosive and inappropriate
k) self regulation is infrequent, occurs outside meetings
Three key questions that team members struggle with - Answer-Each member of the
team struggles with three key questions: am I in or out, do i have any power or control
and can i use, develop ad be appreciated for my skills and resources.
Major components of team development - Answer-In or out groups: most want to be
valued and recognized by others i the team. Most want to be at the core of decision
making- part of "in" group.
Power and control: want sense of control over their work environment. If faced with
changes ind'l cannot influence, experience a loss of that sense of power and influence.
Being appreciated:for unique skills and resources to bring goals and tasks to be
accomplished.
Ground rules: People must agree on the goals and reach an understanding of how they
will work together to achieve them.
Trust: fundamental to well functioning teams. most delicate aspect in relationships.
Qualities of a team Member - Answer-1- Adaptable: flexible
2- Collaborative:each person brings something
3- Committed
4-Communication: early and often
5-Competent:
6-Dependable: follow through
7-Disciplined:
8-Enlarging: helping a teammate advance or grow
9- Enthusiastic: highly energetic positive attitude
10-Intentional: every action counts
11-Mission conscious: sense of purpose
12-Prepared: every meeting and event
13-Relational: connect to other members of the team
14-Self-improving: self reflection
15-Selfless: putting others ahead of yourself
16-Solution-oriented: focus on finding solutions
17-Tenacious: giving your all with determination
