ITSS 3300 Exam Questions and Answers Latest Update 2025-2026
The term management information systems refer to the management and use of information systems
that help businesses achieve their strategies? - Answers True
The competitive strategy of an organization is determined by the value chain? - Answers False
A major drawback of Porter's Five forces model is that it ignores the rivalry among firms in the industry -
Answers false
In the context Porter's five forces model, the bargaining power of customers of medicinal drugs is
enhanced when pharmaceutical companies patent their products - Answers false
A telecom service provider focusing on high-end users is following an industry-wide differentiation
strategy - Answers false
Focused differentiation refers to providing a better product or service within an industry segment -
Answers true
A business that selects a differentiation strategy would invariably structure itself around low-cost
activities - Answers false
A generic value chain consists of five primary activities and four support activities - Answers true
Activities such as collecting, storing, and physically distributing the products to buyers are considered as
primary activities in a value chain - Answers true
Outbound logistics refers to transforming inputs into the final product - Answers false
Organizations choose a competitive strategy after designing business processes that span value-
generating activities - Answers false
The competitive strategy of locking in customers by making it difficult for them to move to another
product is called establishing high switching costs - Answers true
In the procurement process, the three-way-match is confirmed by the purchasing function - Answers
false
The silo effect refers to be losing sight of the big picture of the process and being narrowly focused on a
task - Answers true
CRM systems are intra-organized systems - Answers false
Customer data is an example of transaction data in an ES - Answers false
Dates, times, and locations are examples of organizational data in an ES - Answers false
The packing list is part of the receive goods step in the purchasing process - Answers true
, A purchase requisition is created by the purchasing function in the procurement process - Answers false
A goods receipt is a document that verifies that the specified goods have been received. - Answers true
Under the term "FOB shipping point," the seller "owns" the material once it is shipped - Answers false
The fulfillment process often begins when a suppliers sends an inquiry - Answers false
In the fulfillment process the sales department creates the sales order - Answers true
When using an ES, much of the data needed to create a customer service invoice is automatically
obtained from data previously stored in the system. - Answers true
When creating customer invoices, the person responsible can retrieve a list of orders that need to be
acted on. This list is called an order due list. - Answers false
Sell-from-stock involves taking a standard or base model of a product and then configuring it to meet
the customer's special needs by adding either special options or add-on parts. - Answers false
A bill of materials identifies the steps needed to produce a product. - Answers false
Under a make-to-order strategy, the production process is triggered by a customer order. - Answers true
In the production process, a planned order is used to request that the company produce a specified
quantity of goods. - Answers true
The production order is created by production - Answers true
Supply chain management (SCM) and customer relationship management (CRM) are examples of intra-
company processes. - Answers false
In the integrated process, the steps related to fulfillment are suspended when there are insufficient
quantities of the needed finished product in stock - Answers true
In the integrated process, the steps related to the production process are suspended when there are
insufficient quantities of the needed raw materials in stock. - Answers true
Summary of the process such as percentage of order fulfillment is provided by the process level
information. - Answers true
Providing the lowest cost for a product or service across an industry can be referred to as focused cost-
leadership - Answers false
Which of the following processes is triggered when someone in the company determines that a specific
quantity of a certain material is needed. - Answers Procurement Process
Select the most accurate statement. - Answers A. Lead time is the amount of time between placing a PO
and receiving goods.
The term management information systems refer to the management and use of information systems
that help businesses achieve their strategies? - Answers True
The competitive strategy of an organization is determined by the value chain? - Answers False
A major drawback of Porter's Five forces model is that it ignores the rivalry among firms in the industry -
Answers false
In the context Porter's five forces model, the bargaining power of customers of medicinal drugs is
enhanced when pharmaceutical companies patent their products - Answers false
A telecom service provider focusing on high-end users is following an industry-wide differentiation
strategy - Answers false
Focused differentiation refers to providing a better product or service within an industry segment -
Answers true
A business that selects a differentiation strategy would invariably structure itself around low-cost
activities - Answers false
A generic value chain consists of five primary activities and four support activities - Answers true
Activities such as collecting, storing, and physically distributing the products to buyers are considered as
primary activities in a value chain - Answers true
Outbound logistics refers to transforming inputs into the final product - Answers false
Organizations choose a competitive strategy after designing business processes that span value-
generating activities - Answers false
The competitive strategy of locking in customers by making it difficult for them to move to another
product is called establishing high switching costs - Answers true
In the procurement process, the three-way-match is confirmed by the purchasing function - Answers
false
The silo effect refers to be losing sight of the big picture of the process and being narrowly focused on a
task - Answers true
CRM systems are intra-organized systems - Answers false
Customer data is an example of transaction data in an ES - Answers false
Dates, times, and locations are examples of organizational data in an ES - Answers false
The packing list is part of the receive goods step in the purchasing process - Answers true
, A purchase requisition is created by the purchasing function in the procurement process - Answers false
A goods receipt is a document that verifies that the specified goods have been received. - Answers true
Under the term "FOB shipping point," the seller "owns" the material once it is shipped - Answers false
The fulfillment process often begins when a suppliers sends an inquiry - Answers false
In the fulfillment process the sales department creates the sales order - Answers true
When using an ES, much of the data needed to create a customer service invoice is automatically
obtained from data previously stored in the system. - Answers true
When creating customer invoices, the person responsible can retrieve a list of orders that need to be
acted on. This list is called an order due list. - Answers false
Sell-from-stock involves taking a standard or base model of a product and then configuring it to meet
the customer's special needs by adding either special options or add-on parts. - Answers false
A bill of materials identifies the steps needed to produce a product. - Answers false
Under a make-to-order strategy, the production process is triggered by a customer order. - Answers true
In the production process, a planned order is used to request that the company produce a specified
quantity of goods. - Answers true
The production order is created by production - Answers true
Supply chain management (SCM) and customer relationship management (CRM) are examples of intra-
company processes. - Answers false
In the integrated process, the steps related to fulfillment are suspended when there are insufficient
quantities of the needed finished product in stock - Answers true
In the integrated process, the steps related to the production process are suspended when there are
insufficient quantities of the needed raw materials in stock. - Answers true
Summary of the process such as percentage of order fulfillment is provided by the process level
information. - Answers true
Providing the lowest cost for a product or service across an industry can be referred to as focused cost-
leadership - Answers false
Which of the following processes is triggered when someone in the company determines that a specific
quantity of a certain material is needed. - Answers Procurement Process
Select the most accurate statement. - Answers A. Lead time is the amount of time between placing a PO
and receiving goods.
