SOLUTIONS GRADED A+2025/2026
✔✔What is the correct call out order? - ✔✔size, temperatures, any modifications, drink
name, finishing touches
(large, iced, oat milk, caramel drizzle, blondie w/ whip cream)
✔✔How much froth should mochas, lattes and breves have? - ✔✔1/4 tight inch
✔✔What are the iced tea options? - ✔✔paris, green tea, black tea
✔✔👁️🗨️If your shots are taking too long to pull, how do you adjust the grinds? -
✔✔Grind Coarser (think water running through rocks)
✔✔How many tea bags do small/medium/large teas get? - ✔✔1, 1, 2
✔✔What are the hot tea options? - ✔✔paris, green tea, cinnamon, earl grey, decaf
ceylon
✔✔👁️🗨️If your shots are pulling through too quickly, what needs to be adjusted? -
✔✔Grind Finer (think water running through sand)
✔✔Skinny/ Nonfat Drink Modifications - ✔✔use (nonfat) skim and use sugar-free flavors
✔✔Hot Drink Pour Lines (Milk) - ✔✔7, 10, 12
✔✔Iced Drink Pour Lines (Milk) - ✔✔8, 12, 16
✔✔How many ounces of milk do you add if a customer ask for light ice? - ✔✔4oz
✔✔What does "dirty chai" mean? - ✔✔Chai with espresso
✔✔👁️🗨️Hot Chai Pour Lines - ✔✔S: 5oz chai, 5oz milk
M: 7oz chai, 7oz milk
L: 9oz chai, 9oz milk
✔✔👁️🗨️Iced Chai Pour Lines - ✔✔S: 4oz chai, 4 oz milk
M: 6oz chai, 6oz milk
L: 8oz chai, 8oz milk
✔✔Hot Drink Mixing - ✔✔you mix in the hot cup
✔✔Iced Drink Mixing - ✔✔you mix in the mixing can (except for Red Bulls and Italian
Sodas)
, ✔✔What do you need to always ask when people order italian sodas? - ✔✔If they want
cream (smooth mix)
✔✔Kids Drink Pour Lines - ✔✔5oz of whatever drink , 1 scoop of flavor
✔✔👁️🗨️Hot Matcha Pour Lines - ✔✔S: 3 scoops matcha concentrate, 7oz of milk
M: 4 scoops of matcha concentrate, 10oz of milk
L: 5 scoops of matcha concentrate, 13oz of milk
✔✔👁️🗨️Iced Matcha Pour Lines - ✔✔S: 2 scoops matcha concentrate, 6oz of milk
M: 3 scoops of matcha concentrate, 9oz of milk
L: 4 scoops of matcha concentrate, 12oz of milk
✔✔👁️🗨️Blended Lemonade Pour Lines - ✔✔Fill to 8, 12, 16 with HALF lemon
concentrate and HALF lemonade
Flavor: 1, 1, 2
✔✔3 Bottlenecks of a Shift - ✔✔1. Machine
2. Lane
3. Texting
✔✔Steamed Milk Steps - ✔✔1. Wipe off steam wand with bleach rag, before and after.
2. Purge steam before and after steaming.
3. Bang out the bubbles.
✔✔What is a cappuccino? - ✔✔1/2 whole milk, 1/2 milk froth
✔✔What kind of milk goes in a "skinny" drink? - ✔✔Nonfat milk (Skim)
✔✔What do you do if someone asks for 1% or 2% milk? - ✔✔Let them know that we
can do skim milk or half whole + half nonfat milk
✔✔Default tea in Sweet Tea? - ✔✔Black tea
✔✔What milk goes into the Regular Chiller Machine, and how much of it? - ✔✔2 gallons
(4 1/2 gallons) WHOLE milk
✔✔Default milk for cream? - ✔✔Smooth mix
✔✔If a customer asks for "sweet" tea, what flavor(s) should we use? - ✔✔Cane sugar
✔✔Which hand-blended Energy Chiller sizes use a full can of energy? - ✔✔Large