HAM Exam Latest 2025 Questions with 100%
Correct Answers
1) Know What you have
2) Improve Management controls
3) Improve efficiency
What are the three tiers of Lifecycle Management?
1) Hardware Asset Management
2) Cost Management
3) Data Certification
4) Managed Documents
5) Procurement
Which plugins for asset management functionality are inactive by default?
1) Request
2) Fulfill
3) Deploy
4) Monitor
5) Service
6) Retire
7) Request
What are the different stages of the Hardware Asset Model lifecycle?
1) Revert normalization results
2) Create and delete asset records
3) Create purchase orders
4) Add Service Catalog entries
Hamm is a member of the Asset Managers group which has the ham_admin role assigned to it.
Based on this role alone, which of the following operations can Hamm perform?
, In stock
What is the default state of a newly created asset?
Unrecognized data doesn't get sent to the ServiceNow Content Service
What is the impact of a customer opting out of the ServiceNow Content Service for specific
models?
1) Lifecycle
2) Device Type
3) Manufacturer
4) Hardware model
What fields does the ServiceNow Content Service normalize or enrich?
1) Device Type
2) Hardware Lifecycle Definition
3) Hardware Manufacturer
4) Hardware Model Library
5) Hardware Normalization Map
6) Hardware Product
What tables are installed with Hardware Model Normalization?
1) Name
2) Manufacturer
3) Model Number
To perform hardware model normalization, which three fields from the hardware model record
are used to set the normalized display name?
UNSPSC
What is the global standard for product recognition used during hardware model
normalization?
Correct Answers
1) Know What you have
2) Improve Management controls
3) Improve efficiency
What are the three tiers of Lifecycle Management?
1) Hardware Asset Management
2) Cost Management
3) Data Certification
4) Managed Documents
5) Procurement
Which plugins for asset management functionality are inactive by default?
1) Request
2) Fulfill
3) Deploy
4) Monitor
5) Service
6) Retire
7) Request
What are the different stages of the Hardware Asset Model lifecycle?
1) Revert normalization results
2) Create and delete asset records
3) Create purchase orders
4) Add Service Catalog entries
Hamm is a member of the Asset Managers group which has the ham_admin role assigned to it.
Based on this role alone, which of the following operations can Hamm perform?
, In stock
What is the default state of a newly created asset?
Unrecognized data doesn't get sent to the ServiceNow Content Service
What is the impact of a customer opting out of the ServiceNow Content Service for specific
models?
1) Lifecycle
2) Device Type
3) Manufacturer
4) Hardware model
What fields does the ServiceNow Content Service normalize or enrich?
1) Device Type
2) Hardware Lifecycle Definition
3) Hardware Manufacturer
4) Hardware Model Library
5) Hardware Normalization Map
6) Hardware Product
What tables are installed with Hardware Model Normalization?
1) Name
2) Manufacturer
3) Model Number
To perform hardware model normalization, which three fields from the hardware model record
are used to set the normalized display name?
UNSPSC
What is the global standard for product recognition used during hardware model
normalization?
