SanDiego HAM CIS Exam Questions with 100%
Correct Answers
Which are goals of hardware asset management?
Cost optimization, decision support, financial reporting, improve productivity
HA lifecycle
request>procure>receive>stock>dispose
Trustworthy data is both the end goal and the final tier of the capability blueprint. (T/F)
false - trustworthy data is tier 1
Which plugins are active by default in the baseline ServiceNow system? (Select four.)
ITSM Asset Mgt, Contract Mgt, My Assets, Depreciation
To efficiently maintain security, users should be assigned to groups and roles should be
assigned to those groups. (T/F)
T
Good Data
dependable (consistent/accurate), reliable (validated), credible (believable), transferable
(useful)
create a bundle
To create a bundled model, navigate to Product Catalog > Product Model > Bundled Models and
click New.
Required roles: model_manager and asset
6 Normalization Status
New
Normalized (fully- manuf/product/model)
,Partial Normalized (manuf/product)
Manufacturer Normalized (only manuf)
Manually Normalized (manual entry on part/manuf normz)
Match not Found (all fields editable)
Hardware Model Lifecycles
pre-release
general availability
end of sale
end of support
end of extended support
end of life
Model Categories
The model category configuration determines if the ServiceNow platform creates an asset from
a CI, and, if so, what class of asset.
Asset classes in the base Asset Management system are Hardware, Consumable, License, and
Facility.
CI classes have a one-to-one relationship with model categories; asset classes do not.
Therefore, you need to specify a model category when you create a new asset.
create asset before ci
if you create the asset first, the CI is given a name based on the model. This means the name
cannot be used to uniquely identify the CI to update.
When updated information needs to be added for a CI or asset that already exists, identify the
information that makes the asset or CI unique, such as asset tag, so the updated information
merges with the existing record.
A hardware model can be in one or more hardware model categories. T/F
True
, When creating a new asset record, what two fields are mandatory/required?
Model Category & Model
Once a bundled model is set to _________, it is static.
In Production
Three true statements regarding how hardware model normalization works
Aligns assets under common display name (manufacturer + product name + model number)
Incorrectly unchecked
Compares data with ServiceNow Content Library to standardize values
Content Library automatically populates manufacturer lifecycle data
Consumable Model & Model Category
Category: Consumable (generic for all)
Model: Item specific
Merge Consumables records
When receiving new consumables into a stockroom, if all of the following fields match, the data
merges to create a blended quantity and cost:
Model category
Model
Stockroom / location
Assigned to
State
Substate
Stockroom types
Central Warehouse
Warehouse
Pick Up/Drop Off (PUDO)
Correct Answers
Which are goals of hardware asset management?
Cost optimization, decision support, financial reporting, improve productivity
HA lifecycle
request>procure>receive>stock>dispose
Trustworthy data is both the end goal and the final tier of the capability blueprint. (T/F)
false - trustworthy data is tier 1
Which plugins are active by default in the baseline ServiceNow system? (Select four.)
ITSM Asset Mgt, Contract Mgt, My Assets, Depreciation
To efficiently maintain security, users should be assigned to groups and roles should be
assigned to those groups. (T/F)
T
Good Data
dependable (consistent/accurate), reliable (validated), credible (believable), transferable
(useful)
create a bundle
To create a bundled model, navigate to Product Catalog > Product Model > Bundled Models and
click New.
Required roles: model_manager and asset
6 Normalization Status
New
Normalized (fully- manuf/product/model)
,Partial Normalized (manuf/product)
Manufacturer Normalized (only manuf)
Manually Normalized (manual entry on part/manuf normz)
Match not Found (all fields editable)
Hardware Model Lifecycles
pre-release
general availability
end of sale
end of support
end of extended support
end of life
Model Categories
The model category configuration determines if the ServiceNow platform creates an asset from
a CI, and, if so, what class of asset.
Asset classes in the base Asset Management system are Hardware, Consumable, License, and
Facility.
CI classes have a one-to-one relationship with model categories; asset classes do not.
Therefore, you need to specify a model category when you create a new asset.
create asset before ci
if you create the asset first, the CI is given a name based on the model. This means the name
cannot be used to uniquely identify the CI to update.
When updated information needs to be added for a CI or asset that already exists, identify the
information that makes the asset or CI unique, such as asset tag, so the updated information
merges with the existing record.
A hardware model can be in one or more hardware model categories. T/F
True
, When creating a new asset record, what two fields are mandatory/required?
Model Category & Model
Once a bundled model is set to _________, it is static.
In Production
Three true statements regarding how hardware model normalization works
Aligns assets under common display name (manufacturer + product name + model number)
Incorrectly unchecked
Compares data with ServiceNow Content Library to standardize values
Content Library automatically populates manufacturer lifecycle data
Consumable Model & Model Category
Category: Consumable (generic for all)
Model: Item specific
Merge Consumables records
When receiving new consumables into a stockroom, if all of the following fields match, the data
merges to create a blended quantity and cost:
Model category
Model
Stockroom / location
Assigned to
State
Substate
Stockroom types
Central Warehouse
Warehouse
Pick Up/Drop Off (PUDO)
