CISR AGENCY OPERATIONS EXAM QUESTIONS WITH
COMPLETE SOLUTIONS GUARANTEED PASS BRAND NEW
2025
Limitations on how credit scoring is used in underwriting is an
example of which one the of three topics concerning the benefits of
ethical behavior?
Government regulation
Property values, protection class, other residents in the household,
and rates based on classification or garaging address are all areas in
which there may be _____ faced by insurance professionals
ethical issues
An agreement between two or more parties that creates an obligation
to do or not do something is a?
contract
Micah is driving down the road in his Chevy and adheres to the
neighborhood speed limit of 25 MPH, doing so Micah is following a?
statute
T/F When the agency helps the customer determine the appropriate
amount of insurance to meet their needs, this is known as providing
adequate coverage?
true
T/F When someone is prevented from arguing something or asserting
a right that contradicts what they previously said or agreed to by law,
this is known as estoppel
true
,T/F When it comes to ethical decision making, thinking about whether
a problem has three potentially negative consequences means you
are seeking out resources
false; evaluate those alternatives
T/F Its Friday afternoon and Silas is just about to head home for the
weekend when he realizes that he neglected to notify one of his
customers about the non renewal of her policy. Taking the time to
pick up the phone to call the client immediately means that Silas is
demonstrating coverage placed in the best interest of the customer
false; prompt communication
list what a SMART goal is
Specific
Measurable
Attainable
Relevent
Time based
Rebecca wants to increase her sales revenue by 12% by the end of
next quarter, is this a SMART goal
yes
The customer service team wants to have 100% customers
satisfaction on all surveys, is this a SMART goal
no, not attainable, no time bound
Based on the agency's desired growth areas, Anthony wants to sign
three new retail clients by the end of the calendar year, is this a
SMART goal
yes
, T/F the vision statement reflects the agency's current and future
goals, such as 'serving and protection local families and businesses
with the best insurance policies at the right price'
true
T/F defining the heart of the organization, core priorities, and
behavioral issues that matter most to the agency's management
would describe the intent of the agency's mission statement
false, values statement
T/F ''Jensen Insurance agency seeks to develop a client referral
program by the third quarter of 2021'' Adhering to the principles of
SMART goal setting this reflects a goal that is time-based
true
T/F The agency's brand encompasses the behaviors and attitudes of
the organization and its employees it is the environment created by
the agency for its employees
false; culture is compromised of the behaviors and attitudes of the
organization and its employees including the agency environment
Agencies that are small and have relatively few employees tend to
have a vertical or tiered organization structure
false; horizontal
What is a questions that is not one the agency's management should
be asking when determining what is needed to meet or exceed its
goals?
How long has the agency been in business?
Carla is an insurance broker, but not an insurance agent, What does
Carla not have the authority to do
Authorized insurance transactions (bind coverage)
COMPLETE SOLUTIONS GUARANTEED PASS BRAND NEW
2025
Limitations on how credit scoring is used in underwriting is an
example of which one the of three topics concerning the benefits of
ethical behavior?
Government regulation
Property values, protection class, other residents in the household,
and rates based on classification or garaging address are all areas in
which there may be _____ faced by insurance professionals
ethical issues
An agreement between two or more parties that creates an obligation
to do or not do something is a?
contract
Micah is driving down the road in his Chevy and adheres to the
neighborhood speed limit of 25 MPH, doing so Micah is following a?
statute
T/F When the agency helps the customer determine the appropriate
amount of insurance to meet their needs, this is known as providing
adequate coverage?
true
T/F When someone is prevented from arguing something or asserting
a right that contradicts what they previously said or agreed to by law,
this is known as estoppel
true
,T/F When it comes to ethical decision making, thinking about whether
a problem has three potentially negative consequences means you
are seeking out resources
false; evaluate those alternatives
T/F Its Friday afternoon and Silas is just about to head home for the
weekend when he realizes that he neglected to notify one of his
customers about the non renewal of her policy. Taking the time to
pick up the phone to call the client immediately means that Silas is
demonstrating coverage placed in the best interest of the customer
false; prompt communication
list what a SMART goal is
Specific
Measurable
Attainable
Relevent
Time based
Rebecca wants to increase her sales revenue by 12% by the end of
next quarter, is this a SMART goal
yes
The customer service team wants to have 100% customers
satisfaction on all surveys, is this a SMART goal
no, not attainable, no time bound
Based on the agency's desired growth areas, Anthony wants to sign
three new retail clients by the end of the calendar year, is this a
SMART goal
yes
, T/F the vision statement reflects the agency's current and future
goals, such as 'serving and protection local families and businesses
with the best insurance policies at the right price'
true
T/F defining the heart of the organization, core priorities, and
behavioral issues that matter most to the agency's management
would describe the intent of the agency's mission statement
false, values statement
T/F ''Jensen Insurance agency seeks to develop a client referral
program by the third quarter of 2021'' Adhering to the principles of
SMART goal setting this reflects a goal that is time-based
true
T/F The agency's brand encompasses the behaviors and attitudes of
the organization and its employees it is the environment created by
the agency for its employees
false; culture is compromised of the behaviors and attitudes of the
organization and its employees including the agency environment
Agencies that are small and have relatively few employees tend to
have a vertical or tiered organization structure
false; horizontal
What is a questions that is not one the agency's management should
be asking when determining what is needed to meet or exceed its
goals?
How long has the agency been in business?
Carla is an insurance broker, but not an insurance agent, What does
Carla not have the authority to do
Authorized insurance transactions (bind coverage)
