HAM EXAM QUESTIONS AND ANSWERS
1) Know What you have
2) Improve Management controls
3) Improve efficiency - Answers - What are the three tiers of Lifecycle Management?
1) Revert normalization results
2) Create and delete asset records
3) Create purchase orders
4) Add Service Catalog entries - Answers - Hamm is a member of the Asset Managers
group which has the ham_admin role assigned to it. Based on this role alone, which of
the following operations can Hamm perform?
In stock - Answers - What is the default state of a newly created asset?
Unrecognized data doesn't get sent to the ServiceNow Content Service - Answers -
What is the impact of a customer opting out of the ServiceNow Content Service for
specific models?
1) Lifecycle
2) Device Type
3) Manufacturer
4) Hardware model - Answers - What fields does the ServiceNow Content Service
normalize or enrich?
1) Device Type
2) Hardware Lifecycle Definition
3) Hardware Manufacturer
4) Hardware Model Library
5) Hardware Normalization Map
6) Hardware Product - Answers - What tables are installed with Hardware Model
Normalization?
1) Name
2) Manufacturer
3) Model Number - Answers - To perform hardware model normalization, which three
fields from the hardware model record are used to set the normalized display name?
UNSPSC - Answers - What is the global standard for product recognition used during
hardware model normalization?
1) Hardware Asset Management
2) Cost Management
3) Data Certification
4) Managed Documents
1) Know What you have
2) Improve Management controls
3) Improve efficiency - Answers - What are the three tiers of Lifecycle Management?
1) Revert normalization results
2) Create and delete asset records
3) Create purchase orders
4) Add Service Catalog entries - Answers - Hamm is a member of the Asset Managers
group which has the ham_admin role assigned to it. Based on this role alone, which of
the following operations can Hamm perform?
In stock - Answers - What is the default state of a newly created asset?
Unrecognized data doesn't get sent to the ServiceNow Content Service - Answers -
What is the impact of a customer opting out of the ServiceNow Content Service for
specific models?
1) Lifecycle
2) Device Type
3) Manufacturer
4) Hardware model - Answers - What fields does the ServiceNow Content Service
normalize or enrich?
1) Device Type
2) Hardware Lifecycle Definition
3) Hardware Manufacturer
4) Hardware Model Library
5) Hardware Normalization Map
6) Hardware Product - Answers - What tables are installed with Hardware Model
Normalization?
1) Name
2) Manufacturer
3) Model Number - Answers - To perform hardware model normalization, which three
fields from the hardware model record are used to set the normalized display name?
UNSPSC - Answers - What is the global standard for product recognition used during
hardware model normalization?
1) Hardware Asset Management
2) Cost Management
3) Data Certification
4) Managed Documents
