HAM EXAM QUESTIONS & ANSWERS
Which tier of the capability blueprint focuses on achieving best in-class?
A. Practical management
B. Trustworthy data
C. Operational integration
D. Strategic conformance - Answers - D. Strategic conformance
page 22
Which ServiceNow role enables the user to perform actions related to incident, problem,
change, and configuration management?
A. procurement_user
B. asset
C. itil
D. inventory_admin
E. discovery_admin - Answers - C. itil
page 46
What is tracked through the life of an asset?
choose 3 answers
A. Contractual data
B. Financial data
C. Lifecycle data
D. Hardware data
E. Configuration data - Answers - A. Contractual data
B. Financial data
C. Lifecycle data
Configuration items (CIs) track what type of information?
Choose 2 answers
A. Contractual
B. Lifecycle
C. Financial
D. Operational
E. Relationship - Answers - D. Operational
E. Relationship
When does the lifecycle of an asset begin?
A. When the asset is deployed
B. When the asset is procured
C. When a request is received
D. When a request is fulfilled - Answers - C. When a request is received
Page 19
, What are the goals of IT assement management (ITAM)?
Choose 4 answers
A. Optimze cost
B. Track logical relationships
C. Provide financial reporting
D. Provide decision support
E. Improve productivity
F. Improve operational usage - Answers - A. Optimze cost
C. Provide financial reporting
D. Provide decision support
E. Improve productivity
page 16
What is the first tier of the capability blueprint?
A. Practical mangement
B. Operational integration
C. Financial management
D. Strategic conformance
E. Trustworthy data - Answers - E. Trustworthy data
page 22
What is the second tier of the capability blueprint?
A. Trustworthy data
B. Practical mangement
C. Financial management
D. Strategic conformance
E. Operational integration - Answers - B. Practical mangement
page 22
Which of the following plugins for Hardware Asset Management are inactive by default?
Choose 3
A. Cost Management
B. Fixed Asset
C. Hardware Asset Management
D. Depreciation
E. Procurement
F. Expense Line - Answers - A. Cost Management
C. Hardware Asset Management
E. Procurement
page 35
What is the focus of asset management?
A. Financial tracking of an organization's property
B. Building the elements that contain the orginzations network
C. Financial tracking of the organizations network
Which tier of the capability blueprint focuses on achieving best in-class?
A. Practical management
B. Trustworthy data
C. Operational integration
D. Strategic conformance - Answers - D. Strategic conformance
page 22
Which ServiceNow role enables the user to perform actions related to incident, problem,
change, and configuration management?
A. procurement_user
B. asset
C. itil
D. inventory_admin
E. discovery_admin - Answers - C. itil
page 46
What is tracked through the life of an asset?
choose 3 answers
A. Contractual data
B. Financial data
C. Lifecycle data
D. Hardware data
E. Configuration data - Answers - A. Contractual data
B. Financial data
C. Lifecycle data
Configuration items (CIs) track what type of information?
Choose 2 answers
A. Contractual
B. Lifecycle
C. Financial
D. Operational
E. Relationship - Answers - D. Operational
E. Relationship
When does the lifecycle of an asset begin?
A. When the asset is deployed
B. When the asset is procured
C. When a request is received
D. When a request is fulfilled - Answers - C. When a request is received
Page 19
, What are the goals of IT assement management (ITAM)?
Choose 4 answers
A. Optimze cost
B. Track logical relationships
C. Provide financial reporting
D. Provide decision support
E. Improve productivity
F. Improve operational usage - Answers - A. Optimze cost
C. Provide financial reporting
D. Provide decision support
E. Improve productivity
page 16
What is the first tier of the capability blueprint?
A. Practical mangement
B. Operational integration
C. Financial management
D. Strategic conformance
E. Trustworthy data - Answers - E. Trustworthy data
page 22
What is the second tier of the capability blueprint?
A. Trustworthy data
B. Practical mangement
C. Financial management
D. Strategic conformance
E. Operational integration - Answers - B. Practical mangement
page 22
Which of the following plugins for Hardware Asset Management are inactive by default?
Choose 3
A. Cost Management
B. Fixed Asset
C. Hardware Asset Management
D. Depreciation
E. Procurement
F. Expense Line - Answers - A. Cost Management
C. Hardware Asset Management
E. Procurement
page 35
What is the focus of asset management?
A. Financial tracking of an organization's property
B. Building the elements that contain the orginzations network
C. Financial tracking of the organizations network
