TEST BANK for Operations Management,
14th Editionby William J Stevenson
Chapters 1 - 19
,Table of Contents Vi Vi
Chapter 01 Introduction to Operations Management Ch
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a pter 02 Competitiveness, Strategy, and ProductivityC
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ha pter 03 Forecasting
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Chapter 04 Product and Service Design C
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hapter 04S Reliability Vi Vi
Chapter 05 Strategic Capacity Planning forhProducts and Services C
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hapter 05S Decision TheoryVi Vi Vi
Chapter 06 Process Selection and Facility Layou
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t Chapter 07 Work Design and Measurement Ch
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ap ter 07S Learning Curves
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Chapter 08 Location Planning and Analysis
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Chapter 08S The Transportation Model
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Ch apter 09 Management of Quality Chap
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ter 1 0 Quality Control
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Chapter 10S Acceptance Sampling Vi Vi Vi
Chapter 11 Aggregate Planning and Master Schedulin
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g Chapter 12 MRP and ERP
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Chapter 13 Inventory Management Chapt
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er 14 JIT and Lean Operations Chapter 14
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S Maintenance
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Chapter 15 Supply Chain Management Ch
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apter 16 Scheduling Vi Vi
Chapter 17 Project Management Vi Vi Vi
,Chapter 18 Management of Waiting Lines
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Chapter 19 LinearhProgramming
i Vi Vi
Chapter 01 Introduction to Operations Management
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Student:
1. Operations managers are responsible for assessing consumer wants and needs and selling a
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nd promoting the organization's goods orhservices.
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True False
2. Often, the collective success or failure of companies' operations functions will impact t
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he ability of a nation to compete with other nations.
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True False
3. Companies are either producing goods or delivering services. This means that only one of t
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he two types of operations management strategies are used.
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True False
4. Operations, marketing, and finance function independently of each other in mo
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st organizations.
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True False
5. The greater the degree of customer involvement, the more challenging the design a
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nd management of operations.
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True False
, 6. Goods producing organizations are not involved in service activitie
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s. True False
Vi
7. Service operations require additional inventory because of the unpredictability of consum
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er demand.
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True False
8. The value of outputs is measured by the prices customers are willing to pay for goods
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or services.
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True False
9. The use of models will guarantee the best possible decision
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s. True False
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10. People who work in the field of operations should have skills that include both knowled
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ge and people skills.
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True False
11. Assembly lines achieved productivity but at the expense of standard of livin
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g. True
Vi False
12. The operations manager has primary responsibility for making operations system desig
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n decisions, such as system capacity and location of facilities.
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True False
13. The word "technology" is used only to refer to "information technology
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". True False
Vi
14th Editionby William J Stevenson
Chapters 1 - 19
,Table of Contents Vi Vi
Chapter 01 Introduction to Operations Management Ch
Vi Vi Vi Vi Vi Vi
a pter 02 Competitiveness, Strategy, and ProductivityC
Vi Vi Vi Vi Vi Vi
ha pter 03 Forecasting
Vi Vi Vi
Chapter 04 Product and Service Design C
Vi Vi Vi Vi Vi Vi
hapter 04S Reliability Vi Vi
Chapter 05 Strategic Capacity Planning forhProducts and Services C
Vi Vi Vi Vi Vi Vi Vi Vi
hapter 05S Decision TheoryVi Vi Vi
Chapter 06 Process Selection and Facility Layou
Vi Vi Vi Vi Vi Vi
t Chapter 07 Work Design and Measurement Ch
Vi Vi Vi Vi Vi Vi Vi
ap ter 07S Learning Curves
Vi Vi Vi Vi
Chapter 08 Location Planning and Analysis
Vi Vi Vi Vi Vi
Chapter 08S The Transportation Model
Vi Vi Vi Vi Vi Vi
Ch apter 09 Management of Quality Chap
Vi Vi Vi Vi Vi Vi
ter 1 0 Quality Control
Vi Vi Vi Vi
Chapter 10S Acceptance Sampling Vi Vi Vi
Chapter 11 Aggregate Planning and Master Schedulin
Vi Vi Vi Vi Vi Vi
g Chapter 12 MRP and ERP
Vi Vi Vi Vi Vi
Chapter 13 Inventory Management Chapt
Vi Vi Vi Vi
er 14 JIT and Lean Operations Chapter 14
Vi Vi Vi Vi Vi Vi Vi
S Maintenance
Vi
Chapter 15 Supply Chain Management Ch
Vi Vi Vi Vi Vi
apter 16 Scheduling Vi Vi
Chapter 17 Project Management Vi Vi Vi
,Chapter 18 Management of Waiting Lines
Vi Vi Vi Vi Vi V
Chapter 19 LinearhProgramming
i Vi Vi
Chapter 01 Introduction to Operations Management
Vi Vi Vi Vi Vi
Student:
1. Operations managers are responsible for assessing consumer wants and needs and selling a
Vi Vi Vi Vi Vi Vi Vi Vi Vi Vi Vi Vi
nd promoting the organization's goods orhservices.
Vi Vi Vi Vi Vi
True False
2. Often, the collective success or failure of companies' operations functions will impact t
Vi Vi Vi Vi Vi Vi Vi Vi Vi Vi Vi Vi
he ability of a nation to compete with other nations.
Vi Vi Vi Vi Vi Vi Vi Vi Vi
True False
3. Companies are either producing goods or delivering services. This means that only one of t
Vi Vi Vi Vi Vi Vi Vi Vi Vi Vi Vi Vi Vi Vi
he two types of operations management strategies are used.
Vi Vi Vi Vi Vi Vi Vi Vi
True False
4. Operations, marketing, and finance function independently of each other in mo
Vi Vi Vi Vi Vi Vi Vi Vi Vi Vi
st organizations.
Vi
True False
5. The greater the degree of customer involvement, the more challenging the design a
Vi Vi Vi Vi Vi Vi Vi Vi Vi Vi Vi Vi
nd management of operations.
Vi Vi Vi
True False
, 6. Goods producing organizations are not involved in service activitie
Vi Vi Vi Vi Vi Vi Vi Vi
s. True False
Vi
7. Service operations require additional inventory because of the unpredictability of consum
Vi Vi Vi Vi Vi Vi Vi Vi Vi Vi
er demand.
Vi
True False
8. The value of outputs is measured by the prices customers are willing to pay for goods
Vi Vi Vi Vi Vi Vi Vi Vi Vi Vi Vi Vi Vi Vi Vi
or services.
Vi Vi
True False
9. The use of models will guarantee the best possible decision
Vi Vi Vi Vi Vi Vi Vi Vi Vi
s. True False
Vi
10. People who work in the field of operations should have skills that include both knowled
Vi Vi Vi Vi Vi Vi Vi Vi Vi Vi Vi Vi Vi Vi
ge and people skills.
Vi Vi Vi
True False
11. Assembly lines achieved productivity but at the expense of standard of livin
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g. True
Vi False
12. The operations manager has primary responsibility for making operations system desig
Vi Vi Vi Vi Vi Vi Vi Vi Vi Vi
n decisions, such as system capacity and location of facilities.
Vi Vi Vi Vi Vi Vi Vi Vi Vi
True False
13. The word "technology" is used only to refer to "information technology
Vi Vi Vi Vi Vi Vi Vi Vi Vi Vi
". True False
Vi