MIE 330 Final Exam Study Guide

MIE 330 Final Exam Study Guide .360-Degree Feedback - ANSWER-A performance appraisal process for managers that includes evaluations from a wide range of persons who interact with the manager. The process includes self-evaluations as well as evaluations from the manager's boss, subordinates, peers, and customers. .Ability to Pay - ANSWER-Outcome oriented contracts contribute to higher compensation costs because of the risk premium. .Acceptability - ANSWER-The extent to which a performance measure is deemed to be satisfactory or adequate by those who use it. .Action Learning - ANSWER-Teams work on an actual business problem, commit to an action plan, and are accountable for carrying out the plan. .Action Plan - ANSWER-Document summarizing what the trainee and manager will do to ensure that training transfers to the job. .Administrative Linkage - ANSWER-(the lowest level of integration), the HRM function's attention is focused on day-to-day activities .Administrative Services - ANSWER-Compensation, hiring, and staffingEmphasis: Resource efficiency and service quality .Adventure Training - ANSWER-Learning focused on the development of teamwork and leadership skills by using structured outdoor activities. .Affordable Care Act - ANSWER-signed into law in 2010, has several provisions that will have a major impact on employers as they are implemented through the year 2018. .Age Discrimination in Employment Act of 1967 - ANSWER-Prohibits discrimination against workers over the age of 40 and restricts mandatory retirement .Agency Theory - ANSWER-This theory focuses on divergent interests and goals of the organization's stakeholders and the ways that compensation can be used to align these interests and goals. Today, most stockholders are removed from the day‑to‑day operation of companies. This separation has many advantages, but it also creates costs—the interests of the principals (owners) and their agents (managers) may no longer converge. .Alternative Dispute Resolution - ANSWER-A method of resolving disputes that does not rely on the legal system. Often proceeds through the four stages of open door policy, peer review, mediation, and arbitration. .Americans with Disabilities Act of 1990 - ANSWER-prohibits discrimination against individuals with disabilities .Analysis and Design of Work - ANSWER-job analysis, work analysis, job descriptions .Apprenticeship - ANSWER-A work-study training method with both on-the-job and classroom training. .Assessment - ANSWER-Collecting information and providing feed-back to employees about their behavior, communication style, or skills. .Assessment Center - ANSWER-A process in which multiple raters evaluate employees' performance on a number of exercises. .Attribute Approach - ANSWER-focuses on the extent to which individuals have certain attributes (characteristics or traits) believed desirable for the company's success. .Baby Boomers - ANSWER-They value social conscientiousness and independence. They are competitive, hard working, and concerned with the fair treatment of all employees. They are often considered to be workaholics and rigid in conforming to rules. .Balanced Scorecard - ANSWER-gives top managers a fast but comprehensive view of the organization via four indicators: (1) customer satisfaction, (2) internal processes, (3) innovation and improvement activities, and (4) financial measures .Behavioral Anchored Rating Scale (BARS) - ANSWER-designed to specifically define performance dimensions by developing behavioral anchors associated with different levels of performance. .Behavioral Approach - ANSWER-attempts to define the behaviors an employee must exhibit to be effective in the job. .Behavioral Observation Scale (BOS) - ANSWER-a variation of a BARS which uses all behaviors necessary for effective performance to rate performance at a task .Benchmarking - ANSWER-Comparing an organization's practices against those of the competition. .Business Partner Services - ANSWER-Developing effective HR systems that help the organization meet its goals for attracting, keeping, and developing people with the skills it needs. .Career Support - ANSWER-Coaching, protection, sponsorship, and providing challenging assignments, exposure, and visibility. .Centralized Organizational Structure - ANSWER-decision making authority is concentrated in the hands of top-level managers .Characteristics of an ethical company - ANSWER-1. Employees take responsibility for company actions 2. Emphasize fairness in the treatment of employees, customers, vendors, and clients 3. A sense or purpose or vision valued and used by employees in their work 4. Emphasize mutual benefits in customer, vendor, client, and community relationships. .Child Care - ANSWER-Employers may provide some type of child care support to employees: child-care information, vouchers or discounts for existing child care services, or child care at or near their worksites. .Civil Rights Act of 1866 and 1871 - ANSWER-Grants all citizens the right to make, perform, modify, and terminate contracts and enjoy all benefits, terms, and conditions of the contractual relationship .Civil Rights Act of 1991 - ANSWER-amended the original civil rights act, making it easier to bring discrimination lawsuits while also limiting punitive damages that can be awarded in those lawsuits .Coach - ANSWER-A peer or manager who works with an employee to motivate her, help her develop skills, and provide reinforcement and feedback. .Cognitive Ability Tests - ANSWER-Tests that include three dimensions: verbal comprehension, quantitative ability, and reasoning ability. .Communication - ANSWER-The effect of communication is likely to be an impact on employees' perceptions of equity. .Compa-Ratio - ANSWER-An index of the correspondence between actual and intended pay. .Comparable Worth - ANSWER-A public policy that advocates remedies for any undervaluation of women's jobs .Comparative Approach - ANSWER-requires the rater to compare an individual's performance with that of others .Compensable Factors - ANSWER-The characteristics of jobs that an organization values and chooses to pay for. .Compensation and Benefits - ANSWER-Wage and salary administration; incentive pay; insurance; vacation leave administration; retirement plans; profit sharing; stock plans .Concurrent Validation - ANSWER-A criterion-related validity study in which a test is administered to all the people currently in a job and then incumbents' scores are correlated with existing measures of their performance on the job. .Consolidated Omnibus Budget Reconciliation Act (COBRA) - ANSWER-The 1985 act that requires employers to permit employees to extend their health insurance coverage at group rates for up to 36 months following a qualifying event, such as a layoff. .Content Validation - ANSWER-A test-validation strategy performed by demonstrating that the items, questions, or problems posed by a test are a representative sample of the kinds of situations or problems that occur on the job. .Coordination Training - ANSWER-Training a team in how to share information and decision-making responsibilities to maximize team performance. .Cost Control - ANSWER-The larger the cost of a benefit, the greater the possibility for savings. Cost containment is possible only if the employer has discretion in revising benefits. .Creating a learning environment - ANSWER-• Identification of learning objectives and training outcomes • Meaningful material • Practice • Feedback • Observation of others • Administering and coordinating program .criterion-related validity - ANSWER-A method of establishing the validity of a personnel selection method by showing a substantial correlation between test scores and job performance scores. .Cross cultural preparation - ANSWER-The process of educating employees (and their families) who are given an assignment in a foreign country .Cross Training - ANSWER-Training in which team members understand and practice each other's skills so that members are prepared to step in and take another member's place should he or she temporarily or permanently leave the team. .Customer Service and Quality Emphasis - ANSWER-Employees need product knowledge and service skills, .Defined Benefit Plan - ANSWER-Guarantees a specified retirement benefit level to employees, usually based on a combination of age and service as well the employee's earnings .defined contribution plan - ANSWER-Do not promise employees a specific benefit level upon retirement. Rather, an individual account is set up for each employee with a guaranteed size of contribution.