MGT.301 Exam 1 Study Guide fully
solved
What are Maslow's hierarchy of needs? from bottom to top - correct answer ✔✔physiological,
safety, love/belonging, esteem, self-actualization
According to management scholar Henry Mintzberg, which of the following is true of managers?
- correct answer ✔✔They have work that is characterized by fragmentation, brevity, and variety.
Studies show that dealing with excessive and unimportant e-mail and text messages inthe
workplace can lead to - correct answer ✔✔increased employee conflict and stress.
Susan, a movie theater manager, recently implemented a policy stating that workerswho call in
sick on Friday or Saturday nights will have their free movie privilegesrevoked for one month. In
observing her workers, she has noticed that some of themfeel that the new policy is not fair,
and they have not been working as hard as they didin the past. What are Susan's employees
doing? - correct answer ✔✔soldiering
Which three approaches to management are considered historical perspectives? - correct
answer ✔✔classical, behavioral, quantitative
The owners of a local coffee shop routinely try to develop new menu items and seekbetter ways
of helping their customers. ________ is the result of their efforts. - correct answer
✔✔Innovation
Marta, the public relations manager of a local library, is meeting with the news mediaregarding
a new reading program for children. Marta is performing the ________ role. - correct answer
✔✔spokesperson
, ________ is based on the belief that facing the hard facts about what works and whatdoesn't
will help organizations perform better. - correct answer ✔✔Evidence-based management
Which of the following is a key benefit of studying theoretical perspectives onmanagement? -
correct answer ✔✔They serve as a guide to action and a source of new ideas.
Adrianne is a package delivery service manager. She is interested in implementing________, the
management philosophy pioneered by Frederick W. Taylor and Frankland Lillian Gilbreth, which
scientifically studies work methods to improve the productivity of individual workers. In this
particular case, Adrianne will study the routes that drivers take through a congested to city in
order to identify ways that delivery staff can make the most deliveries in each two-hour period.
- correct answer ✔✔scientific management
A pay structure in which more efficient workers earn higher wages, as suggested byFrederick W.
Taylor, is known as a(n) ________ system. - correct answer ✔✔differential rate
Hiro, the manager of a convenience store, is interested in implementing the principlesof
administrative management, which involves - correct answer ✔✔managing the total
organization.
What mechanism is used to provide a systematic assessment of an organization'sperformance in
implementing socially responsible programs, often based on predefinedgoals? - correct answer
✔✔social audit
Great systems of ________ are the hallmark of great civilizations. - correct answer
✔✔communications
Eloise, an engineer for an oil company, is interested in working overseas at this stage ofher life
because she knows that foreign work experience demonstrates ________ topotential
employers. - correct answer ✔✔Independence, resourcefulness, and entrepreneurship
solved
What are Maslow's hierarchy of needs? from bottom to top - correct answer ✔✔physiological,
safety, love/belonging, esteem, self-actualization
According to management scholar Henry Mintzberg, which of the following is true of managers?
- correct answer ✔✔They have work that is characterized by fragmentation, brevity, and variety.
Studies show that dealing with excessive and unimportant e-mail and text messages inthe
workplace can lead to - correct answer ✔✔increased employee conflict and stress.
Susan, a movie theater manager, recently implemented a policy stating that workerswho call in
sick on Friday or Saturday nights will have their free movie privilegesrevoked for one month. In
observing her workers, she has noticed that some of themfeel that the new policy is not fair,
and they have not been working as hard as they didin the past. What are Susan's employees
doing? - correct answer ✔✔soldiering
Which three approaches to management are considered historical perspectives? - correct
answer ✔✔classical, behavioral, quantitative
The owners of a local coffee shop routinely try to develop new menu items and seekbetter ways
of helping their customers. ________ is the result of their efforts. - correct answer
✔✔Innovation
Marta, the public relations manager of a local library, is meeting with the news mediaregarding
a new reading program for children. Marta is performing the ________ role. - correct answer
✔✔spokesperson
, ________ is based on the belief that facing the hard facts about what works and whatdoesn't
will help organizations perform better. - correct answer ✔✔Evidence-based management
Which of the following is a key benefit of studying theoretical perspectives onmanagement? -
correct answer ✔✔They serve as a guide to action and a source of new ideas.
Adrianne is a package delivery service manager. She is interested in implementing________, the
management philosophy pioneered by Frederick W. Taylor and Frankland Lillian Gilbreth, which
scientifically studies work methods to improve the productivity of individual workers. In this
particular case, Adrianne will study the routes that drivers take through a congested to city in
order to identify ways that delivery staff can make the most deliveries in each two-hour period.
- correct answer ✔✔scientific management
A pay structure in which more efficient workers earn higher wages, as suggested byFrederick W.
Taylor, is known as a(n) ________ system. - correct answer ✔✔differential rate
Hiro, the manager of a convenience store, is interested in implementing the principlesof
administrative management, which involves - correct answer ✔✔managing the total
organization.
What mechanism is used to provide a systematic assessment of an organization'sperformance in
implementing socially responsible programs, often based on predefinedgoals? - correct answer
✔✔social audit
Great systems of ________ are the hallmark of great civilizations. - correct answer
✔✔communications
Eloise, an engineer for an oil company, is interested in working overseas at this stage ofher life
because she knows that foreign work experience demonstrates ________ topotential
employers. - correct answer ✔✔Independence, resourcefulness, and entrepreneurship
