APHR CERTIFICATION STUDY GUIDES
WITH CORRECT QUESTIONS AND
ANSWERS.
Human Resource Managment (HRM) - correct answer✔️✔️HRM consists of an organization's "people
practices" - the policies, practices, and systems that influence employees' behavior, attitudes, and
performance.
Explain how HRM contributes to an organization's performance - correct answer✔️✔T️ hrough its
practices or process, The HRM influences who works for the organization and how those people work.
These human resources, if well managed, have the potential to be a source of sustainable competitive
advantage, contributing to basic objectives such as quality, profits, and customer satisfaction.
HRM Process/ practices - correct answer✔️✔️1) Analysis and Design of work
2) HR planning
3) Recruitment
4) Selection
5)Training and development
6)Compensation
7)Performance Management
8) Employee Relations
Human Capital - correct answer✔️✔A ️ n Organization's employees, described in terms of their training,
experience, judgement, intelligence, relationships, and insight.
Human Resources qualities valuable to the success of organizations - correct answer✔️✔️1) Human
Resources are VALUABLE- high-quality employees provide a needed service as they perform many
critical functions.
2) Human Resources are RARE- a person with high levels of the needed skills and knowledge is not
common
3) Human Resources CANNOT BE IMITATED -
,4) Human Resources have NO GOOD SUBSTITUTES
High Performance Work System - correct answer✔️✔️An organization in which technology,
organizational structure, people, and processes work seamlessly to give an organization an advantage in
the competitive environment.
Maintaining a High-Performance Work System may include: - correct answer✔️✔️-Development of
training programs
-Recruitment of people with new skill sets
- Establishment of rewards for such behaviors as team work, flexibility, and learning
Ratio of HR employees to total employees - correct answer✔️✔️2 full time HR staff persons for every
100 employees on payroll.
In small organizations the ratio is much higher
Administrative role of HRM - correct answer✔️✔H ️ andling administrative tasks ( hiring employees,
answering questions about benefits) efficiently and with a commitment to quality. This requires
expertise in the particular task
Business Partner role of HRM - correct answer✔️✔D ️ eveloping effective HR systems that help the org
meet its goals attracting, keeping, and developing people with the skill it needs.
For the systems to be effective, HR people must understand the business so it can understand what the
business needs
Strategic partner role - correct answer✔️✔️Contributing to the company's strategies through an
understanding of its existing and needed HR and ways HR practices can give the company a competitive
advantage.
For strategic ideas to be effective, HR people must understand the business, it's industry, and its
competitors
Job Analysis - correct answer✔️✔️The process of getting detailed information about jobs
,Work Flow Design - correct answer✔️✔T️ he process of analyzing the tasks necessary for the production
of a product or service
Job - correct answer✔️✔A
️ set of related duties
Position - correct answer✔️✔️A set of duties performed by a particular person
Job Description - correct answer✔️✔️A list of the tasks, duties, and responsibilities (TDRs) that a
particular job entails
Job Specification - correct answer✔️✔️A list if the knowledge, skills, abilities, and other characteristics
that an individual must have to perform a particular job
Job Design - correct answer✔️✔T️ he process of defining the way work will be performed and the tasks
that a given job requires
Industrial Engineering - correct answer✔️✔️The study of jobs to find the simplest way to structure work
in order to maximize efficiency
Job enlargement - correct answer✔️✔️Broadening the types of tasks performed in a job
Job extension - correct answer✔️✔️Enlarging jobs by combining several relatively simple jobs to for a
job with a wider range of tasks
Job rotation - correct answer✔️✔️Enlarging jobs by moving employees among several different jobs
Job enrichment - correct answer✔️✔️Empowering workers by adding more decision making authority
to jobs
Flextime - correct answer✔️✔️A scheduling policy in which full time employees may choose starting
and ending times within guidelines specified by the organization
, Job sharing - correct answer✔️✔️A work option in which two part time employees carry out the tasks
associated with a single job
Telework or Telecommuting - correct answer✔️✔️Means doing one's work away from a centrally
located office
Ergonomics - correct answer✔️✔️The study of the interface between individuals' physiology and the
characteristics of the physical work environment
Position Analysis Questionnaire (PAQ) - correct answer✔️✔A ️ standardized job analysis questionnaire
containing 194,questions about work behaviors, work conditions, and job characteristics that apply to a
wide variety of jobs
Flesh an Job Analysis System - correct answer✔️✔️Job analysis technique that asks subject matter
experts to evaluate a job in terms of the abilities required to perform
Competency - correct answer✔️✔A
️ n area of personal capability that enables employees to perform
their work successfullyb
Recruitment - correct answer✔️✔️The process through which the organization seeks applicants for
potential employment
Selection - correct answer✔️✔T️ he process by which the organization attempts to identify applicants
with the necessary knowledge, skills, abilities, and other characteristics that will help the organization
achieve its goals
Top 5 qualities employers look for in employees - correct answer✔️✔️1)- Teamwork Skills
2)- Verbal Communications Skills
3)- Decision Making, Problem Solving
4)- Gathering / Processing information
5)- Planning/ Prioritizing Tasks
WITH CORRECT QUESTIONS AND
ANSWERS.
Human Resource Managment (HRM) - correct answer✔️✔️HRM consists of an organization's "people
practices" - the policies, practices, and systems that influence employees' behavior, attitudes, and
performance.
Explain how HRM contributes to an organization's performance - correct answer✔️✔T️ hrough its
practices or process, The HRM influences who works for the organization and how those people work.
These human resources, if well managed, have the potential to be a source of sustainable competitive
advantage, contributing to basic objectives such as quality, profits, and customer satisfaction.
HRM Process/ practices - correct answer✔️✔️1) Analysis and Design of work
2) HR planning
3) Recruitment
4) Selection
5)Training and development
6)Compensation
7)Performance Management
8) Employee Relations
Human Capital - correct answer✔️✔A ️ n Organization's employees, described in terms of their training,
experience, judgement, intelligence, relationships, and insight.
Human Resources qualities valuable to the success of organizations - correct answer✔️✔️1) Human
Resources are VALUABLE- high-quality employees provide a needed service as they perform many
critical functions.
2) Human Resources are RARE- a person with high levels of the needed skills and knowledge is not
common
3) Human Resources CANNOT BE IMITATED -
,4) Human Resources have NO GOOD SUBSTITUTES
High Performance Work System - correct answer✔️✔️An organization in which technology,
organizational structure, people, and processes work seamlessly to give an organization an advantage in
the competitive environment.
Maintaining a High-Performance Work System may include: - correct answer✔️✔️-Development of
training programs
-Recruitment of people with new skill sets
- Establishment of rewards for such behaviors as team work, flexibility, and learning
Ratio of HR employees to total employees - correct answer✔️✔️2 full time HR staff persons for every
100 employees on payroll.
In small organizations the ratio is much higher
Administrative role of HRM - correct answer✔️✔H ️ andling administrative tasks ( hiring employees,
answering questions about benefits) efficiently and with a commitment to quality. This requires
expertise in the particular task
Business Partner role of HRM - correct answer✔️✔D ️ eveloping effective HR systems that help the org
meet its goals attracting, keeping, and developing people with the skill it needs.
For the systems to be effective, HR people must understand the business so it can understand what the
business needs
Strategic partner role - correct answer✔️✔️Contributing to the company's strategies through an
understanding of its existing and needed HR and ways HR practices can give the company a competitive
advantage.
For strategic ideas to be effective, HR people must understand the business, it's industry, and its
competitors
Job Analysis - correct answer✔️✔️The process of getting detailed information about jobs
,Work Flow Design - correct answer✔️✔T️ he process of analyzing the tasks necessary for the production
of a product or service
Job - correct answer✔️✔A
️ set of related duties
Position - correct answer✔️✔️A set of duties performed by a particular person
Job Description - correct answer✔️✔️A list of the tasks, duties, and responsibilities (TDRs) that a
particular job entails
Job Specification - correct answer✔️✔️A list if the knowledge, skills, abilities, and other characteristics
that an individual must have to perform a particular job
Job Design - correct answer✔️✔T️ he process of defining the way work will be performed and the tasks
that a given job requires
Industrial Engineering - correct answer✔️✔️The study of jobs to find the simplest way to structure work
in order to maximize efficiency
Job enlargement - correct answer✔️✔️Broadening the types of tasks performed in a job
Job extension - correct answer✔️✔️Enlarging jobs by combining several relatively simple jobs to for a
job with a wider range of tasks
Job rotation - correct answer✔️✔️Enlarging jobs by moving employees among several different jobs
Job enrichment - correct answer✔️✔️Empowering workers by adding more decision making authority
to jobs
Flextime - correct answer✔️✔️A scheduling policy in which full time employees may choose starting
and ending times within guidelines specified by the organization
, Job sharing - correct answer✔️✔️A work option in which two part time employees carry out the tasks
associated with a single job
Telework or Telecommuting - correct answer✔️✔️Means doing one's work away from a centrally
located office
Ergonomics - correct answer✔️✔️The study of the interface between individuals' physiology and the
characteristics of the physical work environment
Position Analysis Questionnaire (PAQ) - correct answer✔️✔A ️ standardized job analysis questionnaire
containing 194,questions about work behaviors, work conditions, and job characteristics that apply to a
wide variety of jobs
Flesh an Job Analysis System - correct answer✔️✔️Job analysis technique that asks subject matter
experts to evaluate a job in terms of the abilities required to perform
Competency - correct answer✔️✔A
️ n area of personal capability that enables employees to perform
their work successfullyb
Recruitment - correct answer✔️✔️The process through which the organization seeks applicants for
potential employment
Selection - correct answer✔️✔T️ he process by which the organization attempts to identify applicants
with the necessary knowledge, skills, abilities, and other characteristics that will help the organization
achieve its goals
Top 5 qualities employers look for in employees - correct answer✔️✔️1)- Teamwork Skills
2)- Verbal Communications Skills
3)- Decision Making, Problem Solving
4)- Gathering / Processing information
5)- Planning/ Prioritizing Tasks
