FFM - Maintaining Compliance Test with
Complete Solutions 2025
What is PII - ANSWER Personally Identifiable Information that can be used to
distinguish or trace an individual's identity, either alone or when combined with other
information that is linked or linkable to a specific individual.
When is the only time you can request SSN from a household member not seeking
coverage? - ANSWER If applicants' eligibility for help with paying for coverage is
reliant on tax filers' tax returns and their SSN is relevant to verification of household
income and family size.
Agents and brokers must offer individuals and entities an opportunity to request
amendment, correction, substitution, or deletion of PII that is maintained and/or
stored by the agent or broker if such individual or entity believes that the PII is not... -
ANSWER Accurate
Timely
Complete
Relevant
Necessary
Review PII - Your client receives the following voicemail on their phone:
Hello, my name is Rick and I'm calling on behalf of Affordable Health Care Agency for
George Smith. I'm reaching out to confirm that you live at 1010 Blueberry Lane and
this is a good phone number to reach you. We are hoping to confirm some information
for your HealthCare.gov application. Please give us a call back when you can. Thanks!
, Your client does not know this person or their agency. You should instruct your client to:
Call the Affordable Health Care Agency back to confirm their HealthCare.gov
application information.
Text Rick to confirm their application information.
Call the Affordable Health Care Agency on behalf of your client to confirm
their information.
Instruct your client not to call back and to report the incident to the Marketplace Call
Center. - ANSWER Instruct your client not to call back and to report the incident to
the Marketplace Call Center.
Define Privacy vs Security - ANSWER Privacy is an individual's right to control the use
or disclosure of personal information.
Security is the mechanisms in place to protect the confidentiality, integrity, and
availability of personal information and to prevent unauthorized or
inappropriate access, use, or disclosure.
Informed Consent
-
Any such consent that individuals give for disclosure of their PII serves as the basis of
a use or disclosure and must: - ANSWER Be provided in specific terms and in plain
language.
Identify the entity collecting or using the PII, and/or making the disclosure.
Complete Solutions 2025
What is PII - ANSWER Personally Identifiable Information that can be used to
distinguish or trace an individual's identity, either alone or when combined with other
information that is linked or linkable to a specific individual.
When is the only time you can request SSN from a household member not seeking
coverage? - ANSWER If applicants' eligibility for help with paying for coverage is
reliant on tax filers' tax returns and their SSN is relevant to verification of household
income and family size.
Agents and brokers must offer individuals and entities an opportunity to request
amendment, correction, substitution, or deletion of PII that is maintained and/or
stored by the agent or broker if such individual or entity believes that the PII is not... -
ANSWER Accurate
Timely
Complete
Relevant
Necessary
Review PII - Your client receives the following voicemail on their phone:
Hello, my name is Rick and I'm calling on behalf of Affordable Health Care Agency for
George Smith. I'm reaching out to confirm that you live at 1010 Blueberry Lane and
this is a good phone number to reach you. We are hoping to confirm some information
for your HealthCare.gov application. Please give us a call back when you can. Thanks!
, Your client does not know this person or their agency. You should instruct your client to:
Call the Affordable Health Care Agency back to confirm their HealthCare.gov
application information.
Text Rick to confirm their application information.
Call the Affordable Health Care Agency on behalf of your client to confirm
their information.
Instruct your client not to call back and to report the incident to the Marketplace Call
Center. - ANSWER Instruct your client not to call back and to report the incident to
the Marketplace Call Center.
Define Privacy vs Security - ANSWER Privacy is an individual's right to control the use
or disclosure of personal information.
Security is the mechanisms in place to protect the confidentiality, integrity, and
availability of personal information and to prevent unauthorized or
inappropriate access, use, or disclosure.
Informed Consent
-
Any such consent that individuals give for disclosure of their PII serves as the basis of
a use or disclosure and must: - ANSWER Be provided in specific terms and in plain
language.
Identify the entity collecting or using the PII, and/or making the disclosure.
