HDI Desktop Advanced Support Technician
(HDI-DAST) LATEST UPDATED 2025/2026
Exam Questions And Answers Already
GRADED AT A+
1. Service Management Systems - ANSWER 1. Incident and service
request tracking, 2. Problem tracking, 3. Change Tracking, & 4.
Configuration / Asset Management Systems
2. Incident Management benefits - ANSWER 1. Minimizing impact
to business, 2. Minimizing downtime for users, 3. Identifying
training requirements for staff and users.
3. Integrated Systems (IS) - ANSWER purpose is to reduce time,
errors and to enable processes. It also increase efficiency and
accuracy of information
4. Service Transition (ITIL) - ANSWER Builds, tests, and prepares
services for transition to live operations.
5. Service Operation (ITIL) - ANSWER Delivers and supports
services in operation
6. Service Strategy (ITIL) - ANSWER Provides policy and Guidance
7. incident management - ANSWER The primary purpose is to
restore service as quickly as possible and minimize the impact on
business. To prevent the recurrence of event.
8. Sources of IT Best practices (Framework models) - ANSWER 1.
HDI, 2. ITIL, 3. KCS (Knowledge-Centered Support)
(HDI-DAST) LATEST UPDATED 2025/2026
Exam Questions And Answers Already
GRADED AT A+
1. Service Management Systems - ANSWER 1. Incident and service
request tracking, 2. Problem tracking, 3. Change Tracking, & 4.
Configuration / Asset Management Systems
2. Incident Management benefits - ANSWER 1. Minimizing impact
to business, 2. Minimizing downtime for users, 3. Identifying
training requirements for staff and users.
3. Integrated Systems (IS) - ANSWER purpose is to reduce time,
errors and to enable processes. It also increase efficiency and
accuracy of information
4. Service Transition (ITIL) - ANSWER Builds, tests, and prepares
services for transition to live operations.
5. Service Operation (ITIL) - ANSWER Delivers and supports
services in operation
6. Service Strategy (ITIL) - ANSWER Provides policy and Guidance
7. incident management - ANSWER The primary purpose is to
restore service as quickly as possible and minimize the impact on
business. To prevent the recurrence of event.
8. Sources of IT Best practices (Framework models) - ANSWER 1.
HDI, 2. ITIL, 3. KCS (Knowledge-Centered Support)
