PROSERVE CERTIFICATION EXAM QUESTIONS WITH
SOLUTIONS GUARANTEE A+ 2025
common carriers - transportation companies that provide service to the public
how many drinks are you allowed to serve after 1 am - a maximum of two (2) standard
servings may be sold or served to a patron after 1:00 a.m
standard liquor servings - a. spirits and liqueurs - 28.5 mL (1 oz);
b. wine - 142 mL (5 oz);
c. bottled/canned beer - 341 mL/bottle or 355 mL/can;
d. draught beer - 341 mL (12 oz); and
e. cider/coolers - 341 mL/bottle or 355 mL/can.
licensee - one who receives a license to use, or enter onto, another's property
spirits - rum, vodka, rye, scotch, gin, whiskey
what places can offer liquor as a prize in a contest - only retail liquor stores can offer
SEALED liquor as a prize`
A minor working at a restaurant or at a private special event, such as a wedding, may
sell liquor to customers - false
Liquor may be delivered to a place where minors are present. - true, can be delivered
where minors are present just not TO a minor
A liquor licence lists all areas where liquor can be sold, served and consumed - true
Customers are allowed to take a partially full bottle of liquor home from a restaurant if
the bottle has been sealed by staff and put into a bag - true
A parent can provide liquor to their children during a private non-sale special event,
such as a wedding or family reunion. - false, you cannot give your child any alcohol
during a licensed event
A liquor inspector cannot make copies of a licensee's liquor records or remove any
liquor - false, Liquor inspectors are allowed to review and make copies of all liquor
records. They can also remove liquor samples from the premises.
A customer has just arrived at your place of work and appears intoxicated. How can you
do your duty of care? - Call a taxi or a sober friend or family member and ask them to
give the customer a ride home.
I can be legally responsible or liable for what I do or do not do to keep customers,
property and others safe.
, True - true
It is a very busy night at a family restaurant. A 17-year-old server is near the till. A
customer is in a hurry to leave and asks the server to ring up the bill. The server notices
that two bottles of wine are on the bill.
What must the server do? - Ask a server aged 18 or older to complete the sale.
AGLC's policies allow a minor to fix a broken piece of equipment in a bar or nightclub
where minors are not allowed to be, as long as the licensee supervises the repair. -
true, but they have to leave right after its done
A liquor licensee sells and serves liquor on-site. Their duty of care to patrons or guests
begins... - When patrons enter the licensed premises.
In this program, duty of care means you have a responsibility to your customers to
make sure liquor is sold, served or delivered in a safe and responsible way. It means
you must make sure that no one is hurt because of the way you've done your job. - true
A volunteer at a minors prohibited event asks a young-looking guest for government-
issued, photo ID (risk/not a risk) - not a risk
A patron trips over some broken flooring (risk/not a risk) - risk
AGLC policies - Hours of liquor sales and consumption
Liquor sales and service to minors
Delivery of liquor
Liquor consumption by licensee staff
Liquor pricing and liquor service
Liquor service to intoxicated patrons
Advertising by liquor licensees
Liquor product promotions
If a liquor licensee does not follow Alberta's liquor laws or AGLC's policies, AGLC could
- Issue a warning to the licensee
Put conditions on the licensee's liquor licence
Issue a monetary fine
Require that involved staff recertify with ProServe
Suspend or cancel the licensee's liquor licence
can AGLC fire or dismiss staff if they do not follow policies - no
A maximum of 2 standard liquor servings may be sold or served to a customer after
1:00 am. All liquor must be cleared from patron areas by 3:00 a.m - true
liquor - a mix of pure alcohol with other ingredients
SOLUTIONS GUARANTEE A+ 2025
common carriers - transportation companies that provide service to the public
how many drinks are you allowed to serve after 1 am - a maximum of two (2) standard
servings may be sold or served to a patron after 1:00 a.m
standard liquor servings - a. spirits and liqueurs - 28.5 mL (1 oz);
b. wine - 142 mL (5 oz);
c. bottled/canned beer - 341 mL/bottle or 355 mL/can;
d. draught beer - 341 mL (12 oz); and
e. cider/coolers - 341 mL/bottle or 355 mL/can.
licensee - one who receives a license to use, or enter onto, another's property
spirits - rum, vodka, rye, scotch, gin, whiskey
what places can offer liquor as a prize in a contest - only retail liquor stores can offer
SEALED liquor as a prize`
A minor working at a restaurant or at a private special event, such as a wedding, may
sell liquor to customers - false
Liquor may be delivered to a place where minors are present. - true, can be delivered
where minors are present just not TO a minor
A liquor licence lists all areas where liquor can be sold, served and consumed - true
Customers are allowed to take a partially full bottle of liquor home from a restaurant if
the bottle has been sealed by staff and put into a bag - true
A parent can provide liquor to their children during a private non-sale special event,
such as a wedding or family reunion. - false, you cannot give your child any alcohol
during a licensed event
A liquor inspector cannot make copies of a licensee's liquor records or remove any
liquor - false, Liquor inspectors are allowed to review and make copies of all liquor
records. They can also remove liquor samples from the premises.
A customer has just arrived at your place of work and appears intoxicated. How can you
do your duty of care? - Call a taxi or a sober friend or family member and ask them to
give the customer a ride home.
I can be legally responsible or liable for what I do or do not do to keep customers,
property and others safe.
, True - true
It is a very busy night at a family restaurant. A 17-year-old server is near the till. A
customer is in a hurry to leave and asks the server to ring up the bill. The server notices
that two bottles of wine are on the bill.
What must the server do? - Ask a server aged 18 or older to complete the sale.
AGLC's policies allow a minor to fix a broken piece of equipment in a bar or nightclub
where minors are not allowed to be, as long as the licensee supervises the repair. -
true, but they have to leave right after its done
A liquor licensee sells and serves liquor on-site. Their duty of care to patrons or guests
begins... - When patrons enter the licensed premises.
In this program, duty of care means you have a responsibility to your customers to
make sure liquor is sold, served or delivered in a safe and responsible way. It means
you must make sure that no one is hurt because of the way you've done your job. - true
A volunteer at a minors prohibited event asks a young-looking guest for government-
issued, photo ID (risk/not a risk) - not a risk
A patron trips over some broken flooring (risk/not a risk) - risk
AGLC policies - Hours of liquor sales and consumption
Liquor sales and service to minors
Delivery of liquor
Liquor consumption by licensee staff
Liquor pricing and liquor service
Liquor service to intoxicated patrons
Advertising by liquor licensees
Liquor product promotions
If a liquor licensee does not follow Alberta's liquor laws or AGLC's policies, AGLC could
- Issue a warning to the licensee
Put conditions on the licensee's liquor licence
Issue a monetary fine
Require that involved staff recertify with ProServe
Suspend or cancel the licensee's liquor licence
can AGLC fire or dismiss staff if they do not follow policies - no
A maximum of 2 standard liquor servings may be sold or served to a customer after
1:00 am. All liquor must be cleared from patron areas by 3:00 a.m - true
liquor - a mix of pure alcohol with other ingredients
