MGMT CH 10 NEW 2025 EXAM STUDY SET WITH COMPLETE VERIFIED
SOLUTIONS A+ GRADED!!
Dysfunctional turnover occurs when experienced executives retire or substandard
performers are fired. - ANSWER false
In surveys of job satisfaction, a facet satisfaction item asks about particular aspects of
the job such as pay or working conditions - ANSWER true
The hierarchy effect occurs when upper-level employees have higher global and facet
satisfaction ratings than lower-level employees in an organization. - ANSWER true
Job satisfaction survey results are most useful when compared with those from a
dissimilar reference group, such as an organization of a different size or one in another
industry. - ANSWER false
In the context of organizational justice theory, distributive justice reflects the degree to
which people are given information about different reward procedures and are treated
with dignity and respect. - ANSWER false
Herzberg's two-factor theory is based on the premise that people who are treated
unfairly are less productive, less satisfied, and less committed to their organizations
than people who are treated fairly. - ANSWER false
In the context of organizational justice theory, perceptions of distributive justice involve
the process by which rewards or punishments are administered. - ANSWER false
Perceptions of procedural justice involve the process by which rewards or punishments
are administered. - ANSWER true
, According to Brockner, fairness in the workplace makes intuitive sense and is present
in most organizations. - ANSWER false
Most leaders prefer appealing to their employees' personal values or giving them
something meaningful to do. - ANSWER false
According to Herzberg's two-factor theory, factors that lead to satisfaction at work are
called motivators and factors that lead to dissatisfaction at work are known as hygiene
factors. - ANSWER true
According to Herzberg's theory, followers will exert additional effort if leaders improve
working conditions and pay. - ANSWER false
According to Herzberg's two-factor theory, job security is a motivator that leads to job
satisfaction. - ANSWER false
Role conflict occurs whenever leaders or followers are unclear about what they need to
do and how they should do it. - ANSWER false
In the context of job dissatisfaction at work, role ambiguity occurs when leaders and
followers are given incompatible goals to accomplish. - ANSWER false
In the context of understanding and improving employee engagement, presenteeism is
the notion of being at work while one's brain is not fully engaged. - ANSWER true
According to the engagement-shareholder value chain, high employee engagement
drives high customer satisfaction, which in turn results in high customer loyalty, sales,
profitability, and share price. - ANSWER true
Succession planning is the process most organizations use to make leadership potential
and readiness decisions about followers. - ANSWER true
SOLUTIONS A+ GRADED!!
Dysfunctional turnover occurs when experienced executives retire or substandard
performers are fired. - ANSWER false
In surveys of job satisfaction, a facet satisfaction item asks about particular aspects of
the job such as pay or working conditions - ANSWER true
The hierarchy effect occurs when upper-level employees have higher global and facet
satisfaction ratings than lower-level employees in an organization. - ANSWER true
Job satisfaction survey results are most useful when compared with those from a
dissimilar reference group, such as an organization of a different size or one in another
industry. - ANSWER false
In the context of organizational justice theory, distributive justice reflects the degree to
which people are given information about different reward procedures and are treated
with dignity and respect. - ANSWER false
Herzberg's two-factor theory is based on the premise that people who are treated
unfairly are less productive, less satisfied, and less committed to their organizations
than people who are treated fairly. - ANSWER false
In the context of organizational justice theory, perceptions of distributive justice involve
the process by which rewards or punishments are administered. - ANSWER false
Perceptions of procedural justice involve the process by which rewards or punishments
are administered. - ANSWER true
, According to Brockner, fairness in the workplace makes intuitive sense and is present
in most organizations. - ANSWER false
Most leaders prefer appealing to their employees' personal values or giving them
something meaningful to do. - ANSWER false
According to Herzberg's two-factor theory, factors that lead to satisfaction at work are
called motivators and factors that lead to dissatisfaction at work are known as hygiene
factors. - ANSWER true
According to Herzberg's theory, followers will exert additional effort if leaders improve
working conditions and pay. - ANSWER false
According to Herzberg's two-factor theory, job security is a motivator that leads to job
satisfaction. - ANSWER false
Role conflict occurs whenever leaders or followers are unclear about what they need to
do and how they should do it. - ANSWER false
In the context of job dissatisfaction at work, role ambiguity occurs when leaders and
followers are given incompatible goals to accomplish. - ANSWER false
In the context of understanding and improving employee engagement, presenteeism is
the notion of being at work while one's brain is not fully engaged. - ANSWER true
According to the engagement-shareholder value chain, high employee engagement
drives high customer satisfaction, which in turn results in high customer loyalty, sales,
profitability, and share price. - ANSWER true
Succession planning is the process most organizations use to make leadership potential
and readiness decisions about followers. - ANSWER true
