PHCLE Exam practice Questions and Answers
decentralized decision making - ANSWER lower-level managers are empowered to
make important decisions
centralized decision making - ANSWER occurs when key decisions are made by top
management
matrix organizational structure - ANSWER an organization combines functional
and divisional chains of command in a grid so that there are two command
structures-vertical and horizontal
Resoures - ANSWER finite assets of an organization
Capital - ANSWER infinite assets of organization
Truth vs. Loyalty - ANSWER Ethical dilemma where Honesty competes
with commitment, responsibility, or promise-keeping
Individual vs. Community - ANSWER Ethical dilemma involving compromising the
rights of an individual for the good of the community
short term vs long term - ANSWER Ethical dilemma that considers which solution is
best in the present vs the future
, Justice vs. Mercy - ANSWER Ethical dilemma involving excusing a person's behavior due
to extenuating circumstances or convicting to teach a lesson
Ends-based thinking - ANSWER Considering moral dilemmas in terms of the
greatest good for the greatest number
Rule-based thinking - ANSWER Characterized as "following the highest principle or
duty", determined by the kinds of standards everyone should uphold all the time,
whatever the situation.
Care-based thinking - ANSWER do what you want others to do to you
Conflict resolution styles - ANSWER dominating, obliging, avoiding,
compromising, integrating
dominating style - ANSWER conflict resolution style showing a higher regard for one's
own interests than those of the other
obliging style - ANSWER conflict resolution style showing little concern for self-interest
and greater concern for the interests of others
avoiding style - ANSWER conflict resolution style showing low concern for the self
and for another
compromising style - ANSWER a conflict resolution style that reflects a
moderate concern for both your goals and the other person's goals
integrating style - ANSWER conflict resolution style showing high concern for others
as well as for one's self
decentralized decision making - ANSWER lower-level managers are empowered to
make important decisions
centralized decision making - ANSWER occurs when key decisions are made by top
management
matrix organizational structure - ANSWER an organization combines functional
and divisional chains of command in a grid so that there are two command
structures-vertical and horizontal
Resoures - ANSWER finite assets of an organization
Capital - ANSWER infinite assets of organization
Truth vs. Loyalty - ANSWER Ethical dilemma where Honesty competes
with commitment, responsibility, or promise-keeping
Individual vs. Community - ANSWER Ethical dilemma involving compromising the
rights of an individual for the good of the community
short term vs long term - ANSWER Ethical dilemma that considers which solution is
best in the present vs the future
, Justice vs. Mercy - ANSWER Ethical dilemma involving excusing a person's behavior due
to extenuating circumstances or convicting to teach a lesson
Ends-based thinking - ANSWER Considering moral dilemmas in terms of the
greatest good for the greatest number
Rule-based thinking - ANSWER Characterized as "following the highest principle or
duty", determined by the kinds of standards everyone should uphold all the time,
whatever the situation.
Care-based thinking - ANSWER do what you want others to do to you
Conflict resolution styles - ANSWER dominating, obliging, avoiding,
compromising, integrating
dominating style - ANSWER conflict resolution style showing a higher regard for one's
own interests than those of the other
obliging style - ANSWER conflict resolution style showing little concern for self-interest
and greater concern for the interests of others
avoiding style - ANSWER conflict resolution style showing low concern for the self
and for another
compromising style - ANSWER a conflict resolution style that reflects a
moderate concern for both your goals and the other person's goals
integrating style - ANSWER conflict resolution style showing high concern for others
as well as for one's self
