Questioning - ANSWER Downplay, stick to the topic, set limits
Two type of Questions - ANSWER Challenging and Informational
What to do when refusing - ANSWER set limits
What is the response to intimidation - ANSWER Take it seriously, seek
assistance
What is the response to Release - ANSWER allow venting, remove the
audience
What is the response to tension reduction - ANSWER build therapeutic rapport
What are the characteristics of a team leader? - ANSWER First on the scene,
Confident and Competent, Best Rapport
What is the purpose of a team - ANSWER Safety, Professionalism, Litigation
What is the Staff Approach to Anxiety? - ANSWER Supportive
What is the Staff Approach to Defensive? - ANSWER Directive
What is the Staff Approach to Risk Behavior - ANSWER Physical
Intervention
What is the Staff Approach to Tension Reduction - ANSWER Therapeutic
Rapport
Define Anxiety - ANSWER A change in behavior; begin to lose control
Two type of Questions - ANSWER Challenging and Informational
What to do when refusing - ANSWER set limits
What is the response to intimidation - ANSWER Take it seriously, seek
assistance
What is the response to Release - ANSWER allow venting, remove the
audience
What is the response to tension reduction - ANSWER build therapeutic rapport
What are the characteristics of a team leader? - ANSWER First on the scene,
Confident and Competent, Best Rapport
What is the purpose of a team - ANSWER Safety, Professionalism, Litigation
What is the Staff Approach to Anxiety? - ANSWER Supportive
What is the Staff Approach to Defensive? - ANSWER Directive
What is the Staff Approach to Risk Behavior - ANSWER Physical
Intervention
What is the Staff Approach to Tension Reduction - ANSWER Therapeutic
Rapport
Define Anxiety - ANSWER A change in behavior; begin to lose control
