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ASAP PACE CERTIFICATION 2025| BRAND NEW
ACTUAL EXAM WITH 100% VERIFIED
QUESTIONS AND CORRECT SOLUTIONS|
GUARANTEED VALUE PACK| ACE YOUR
GRADES.
Convergent thinking - correct answer - Relies on reason and logic to find
the one best answer to a question
Divergent thinking - correct answer - Focuses on producing a broad variety
of ideas
interpersonal communication - correct answer - the exchange of thoughts,
feelings, and beliefs between two or more people
Why do we communicate interpersonally? - correct answer - Share and
collect business data.
Express our ideas and opinions and understand those of others.
Give and receive emotional support.
Make decisions and solve problems.
Influence the attitudes and behaviors of others.
Establish and maintain relationships.
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Collaborate and achieve goals.
Types of communication - correct answer - verbal and nonverbal.
Email, phone, memos, IM, social media, face to face.
One on one and one to many.
Levels of Communication - correct answer - 1. Casual
2. Critical
3. Crucial
casual communication: low intensity and casual. "Did you see the show last
night?"
Critical communication: a higher level of importance, having a phone call
with a project owner about a status update.
Crucial communication: opposing opinions, high stakes strong emotions,
EX: Performance reviews. Job offer scenario. Negotiations.
Effective communicators adjust their communication based on the level of
intensity and where they are on the communication scale. You have to
adapt as the convo ebbs and flows.
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Crucial Communication Components - correct answer - Opposing opinions,
high stakes, strong emotions
Communication Cycle - correct answer - Sender > Message > Receiver
Sender sends and receiver receives.
Sender encodes the message and sends it.
Receiver decodes the message and interprets it.
The receiver responds and becomes the sender.
Main 3 Components of Communication - correct answer - 1. Word Choice
2. Tone of Voice
3. Body Language
components of communication - correct answer - Words - 10% importance,
but still important.
Tone - 35% - Becomes important on the telephone. We can read tone of
voice in an email as well.
Body language - 55% VERY IMPORTANT when doing face to face convo.
Context and listening are still important.
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Word Choice (% of meaning) - correct answer - 10%
Tone of Voice (% of meaning) - correct answer - 35%
Body Language (% of meaning) - correct answer - 55%
Word Choice - correct answer - Choose words wisely. Words to avoid are:
Vague words, unclear words, buzzwords, jargon, obscure, too many words.
Indirect. Overly technical and complicated words.
"per my last email" is bad
"first of all"
"what I said was"
These are all bad.
WE WANT TO BE PRECISE IN ALL COMMUNICATION AND CLEAR TO
THE RECEIVER. WE DONT WANT TO USE TOO MANY WORDS TO
CONVERY MESSAGE
Tone of Voice Elements - correct answer - Pitch, Pace, Volume, Inflection,
Emphasis
Pitch - good voice high or low
ASAP PACE CERTIFICATION 2025| BRAND NEW
ACTUAL EXAM WITH 100% VERIFIED
QUESTIONS AND CORRECT SOLUTIONS|
GUARANTEED VALUE PACK| ACE YOUR
GRADES.
Convergent thinking - correct answer - Relies on reason and logic to find
the one best answer to a question
Divergent thinking - correct answer - Focuses on producing a broad variety
of ideas
interpersonal communication - correct answer - the exchange of thoughts,
feelings, and beliefs between two or more people
Why do we communicate interpersonally? - correct answer - Share and
collect business data.
Express our ideas and opinions and understand those of others.
Give and receive emotional support.
Make decisions and solve problems.
Influence the attitudes and behaviors of others.
Establish and maintain relationships.
, Page |2
Collaborate and achieve goals.
Types of communication - correct answer - verbal and nonverbal.
Email, phone, memos, IM, social media, face to face.
One on one and one to many.
Levels of Communication - correct answer - 1. Casual
2. Critical
3. Crucial
casual communication: low intensity and casual. "Did you see the show last
night?"
Critical communication: a higher level of importance, having a phone call
with a project owner about a status update.
Crucial communication: opposing opinions, high stakes strong emotions,
EX: Performance reviews. Job offer scenario. Negotiations.
Effective communicators adjust their communication based on the level of
intensity and where they are on the communication scale. You have to
adapt as the convo ebbs and flows.
, Page |3
Crucial Communication Components - correct answer - Opposing opinions,
high stakes, strong emotions
Communication Cycle - correct answer - Sender > Message > Receiver
Sender sends and receiver receives.
Sender encodes the message and sends it.
Receiver decodes the message and interprets it.
The receiver responds and becomes the sender.
Main 3 Components of Communication - correct answer - 1. Word Choice
2. Tone of Voice
3. Body Language
components of communication - correct answer - Words - 10% importance,
but still important.
Tone - 35% - Becomes important on the telephone. We can read tone of
voice in an email as well.
Body language - 55% VERY IMPORTANT when doing face to face convo.
Context and listening are still important.
, Page |4
Word Choice (% of meaning) - correct answer - 10%
Tone of Voice (% of meaning) - correct answer - 35%
Body Language (% of meaning) - correct answer - 55%
Word Choice - correct answer - Choose words wisely. Words to avoid are:
Vague words, unclear words, buzzwords, jargon, obscure, too many words.
Indirect. Overly technical and complicated words.
"per my last email" is bad
"first of all"
"what I said was"
These are all bad.
WE WANT TO BE PRECISE IN ALL COMMUNICATION AND CLEAR TO
THE RECEIVER. WE DONT WANT TO USE TOO MANY WORDS TO
CONVERY MESSAGE
Tone of Voice Elements - correct answer - Pitch, Pace, Volume, Inflection,
Emphasis
Pitch - good voice high or low
