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OPERATIONS AND SUPPLY CHAIN MANAGEMENT
C720 WGU QUESTIONS AND VERIFIED ANSWERS
2024 GRADED A.
Operations - (answers)The process used to acquire inputs, such as people,
capital, and material, and transform them into outputs, such as products and
services.
Operations Manager - (answers)They allocate resources.
Capital - (answers)Facilities and equipment
Competitive Advantage - (answers)Developing capabilities that customers value,
can be sustained over the long-term, and competitors find difficult to replicate.
Inseparability - (answers)The process of separating production from consumption;
cannot be done for services because they are produced and consumed
simultaneously.
Technology - (answers)The application of knowledge, tools, processes, and
procedures to solve problems.
Product Design - (answers)The characteristics, features, and performance of the
product; how the product functions; does not fundamentally change the product.
Example: changing Coca-Cola's beverage containers from glass to aluminum.
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Product Technology - (answers)The application of knowledge to improve the
product.
Process - (answers)How to accomplish a task.
Process Design - (answers)How a product is made; can fundamentally alter the
nature of the product. Example: changing the taste of Coca-Cola.
Process Technology - (answers)The application of knowledge to improve a
process.
Cross-Functionality - (answers)When individuals with different expertise work
towards a common goal; this is an essential business process.
Concurrent Engineering - (answers)Completing product design and process design
simultaneously.
Functional Areas - (answers)Subsystems within an organization, such as
marketing, finance, and accounting, that are linked together by a common
organizational goal.
Strategy - (answers)Consists of the organizational goals and the methods of
implementing the goals; every element of the SWOT analysis should be
considered when developing strategies.
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Key Policies - (answers)Main goals of an organization.
Organizational Structure - (answers)The formal relationships among different
functional areas that aids in communication.
Relative Advantage - (answers)Where one entity has an advantage over another;
will often trade their specialized products for those that they do not produce;
companies with a relative advantage are able to produce products at a lower cost
than their competitors.
North American Free Trade Agreement (NAFTA) - (answers)A free trade
agreement between the United State, Mexico, and Canada to reduce tariffs and
other trade restrictions.
General Agreement on Tariffs and Trade (GATT) - (answers)A trade agreement
designed to reduce tariffs and other trade restrictions.
Sustainability - (answers)Balancing the interconnected obligations to economic
viability, society, and the environment (the triple bottom line).
What is the percentage of businesses that operate within the service sector? -
(answers)88 percent
Supporting Goods - (answers)Supplies and equipment that aid in the development
of products and services.
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Market Share - (answers)The percentage of sales in a particular market.
VIRAL - (answers)Value, Inimitable, rare, aptitude, and lifespan.
SWOT Analysis - (answers)Analyzing the internal (strengths and weaknesses) and
external (opportunities and threats) environments.
Requirements for developing competitive advantage - (answers)SWOT, business
process, competitive capabilities, and customer requirements.
Learning Curve - (answers)Continuously improving a product to make it better
and cheaper.
Synergy - (answers)Teamwork where the whole is greater than the sum of its
parts.
Key Processes - (answers)Strategy development, product development, system
development, and order fulfillment.
System - (answers)The process of producing goods and system.
Matching - (answers)Matching strengths to opportunities.
OPERATIONS AND SUPPLY CHAIN MANAGEMENT
C720 WGU QUESTIONS AND VERIFIED ANSWERS
2024 GRADED A.
Operations - (answers)The process used to acquire inputs, such as people,
capital, and material, and transform them into outputs, such as products and
services.
Operations Manager - (answers)They allocate resources.
Capital - (answers)Facilities and equipment
Competitive Advantage - (answers)Developing capabilities that customers value,
can be sustained over the long-term, and competitors find difficult to replicate.
Inseparability - (answers)The process of separating production from consumption;
cannot be done for services because they are produced and consumed
simultaneously.
Technology - (answers)The application of knowledge, tools, processes, and
procedures to solve problems.
Product Design - (answers)The characteristics, features, and performance of the
product; how the product functions; does not fundamentally change the product.
Example: changing Coca-Cola's beverage containers from glass to aluminum.
, 2
Product Technology - (answers)The application of knowledge to improve the
product.
Process - (answers)How to accomplish a task.
Process Design - (answers)How a product is made; can fundamentally alter the
nature of the product. Example: changing the taste of Coca-Cola.
Process Technology - (answers)The application of knowledge to improve a
process.
Cross-Functionality - (answers)When individuals with different expertise work
towards a common goal; this is an essential business process.
Concurrent Engineering - (answers)Completing product design and process design
simultaneously.
Functional Areas - (answers)Subsystems within an organization, such as
marketing, finance, and accounting, that are linked together by a common
organizational goal.
Strategy - (answers)Consists of the organizational goals and the methods of
implementing the goals; every element of the SWOT analysis should be
considered when developing strategies.
, 3
Key Policies - (answers)Main goals of an organization.
Organizational Structure - (answers)The formal relationships among different
functional areas that aids in communication.
Relative Advantage - (answers)Where one entity has an advantage over another;
will often trade their specialized products for those that they do not produce;
companies with a relative advantage are able to produce products at a lower cost
than their competitors.
North American Free Trade Agreement (NAFTA) - (answers)A free trade
agreement between the United State, Mexico, and Canada to reduce tariffs and
other trade restrictions.
General Agreement on Tariffs and Trade (GATT) - (answers)A trade agreement
designed to reduce tariffs and other trade restrictions.
Sustainability - (answers)Balancing the interconnected obligations to economic
viability, society, and the environment (the triple bottom line).
What is the percentage of businesses that operate within the service sector? -
(answers)88 percent
Supporting Goods - (answers)Supplies and equipment that aid in the development
of products and services.
, 4
Market Share - (answers)The percentage of sales in a particular market.
VIRAL - (answers)Value, Inimitable, rare, aptitude, and lifespan.
SWOT Analysis - (answers)Analyzing the internal (strengths and weaknesses) and
external (opportunities and threats) environments.
Requirements for developing competitive advantage - (answers)SWOT, business
process, competitive capabilities, and customer requirements.
Learning Curve - (answers)Continuously improving a product to make it better
and cheaper.
Synergy - (answers)Teamwork where the whole is greater than the sum of its
parts.
Key Processes - (answers)Strategy development, product development, system
development, and order fulfillment.
System - (answers)The process of producing goods and system.
Matching - (answers)Matching strengths to opportunities.
