SHRM-CP PRACTICE QUESTIONS WITH
CORRECT ANSWERS
Whichcselectionctoolcshouldcbecusedctocfillcacvacancycthatcrequirescmanagingcmultiplecp
rioritiescandcworkingcundercpressure?c-cCORRECTcANS✔✔A.cCognitivecabilityctest
B.cBackgroundccheck
C.cBehavioralcassessment
D.cAcademicctranscript
Theccorrectcanswercisc"C:cBehavioralcassessment."
Behavioralcassessmentscprovidecacsystematiccevaluationcofccandidatecpersonalitycprofil
escusedctocgaugecthecviabilitycofcaccandidatecbasedconcthingsclikecworkcstylecandcpoten
tial,cwhichcarecusefulcwhenctryingctocgaugecwhethercaccandidateccancmanagecmultiplec
prioritiescandcworkcundercpressure.cThisciscbasedconcthecassumptioncthatcpastcbehavior
ciscthecbestcpredictorcofcfuturecbehavior.
Cognitivecabilityctestscmeasurecintelligence,cverbalcability,cmathcskills,cspatialcperceptio
n,corcinductivecandcdeductivecreasoning.cBackgroundccheckscarecusedctocverifycpriorce
mployment,ceducation,ccriminalcbackgroundcinformation,cand/
orcothercpertinentcdatactocensureccandidatescarecbeingchonestcaboutctheircexperienceca
ndccredentials.cAcademicctranscriptscoutlinecacademiccperformance,cwhichcdoescnotcne
cessarilycaligncwithcworkplacecperformance.
Whichcactioncbestcfosterschighcethicalcstandardscincancorganization?c-
cCORRECTcANS✔✔A.cEstablishingcancanonymouscreportingchotline
B.cAdoptingcaccorporatecsocialcresponsibilitycpolicy
C.cProvidingcmanagerctrainingconccodescofcconduct
D.cDistributingcthecemployeechandbookcannually
Theccorrectcanswercisc"C:cProvidingcmanagerctrainingconccodescofcconduct."
Trainingcmanagersconccodescofcconductchelpscmanagerscunderstandcandcpromotecethi
calcbehaviorcandcthereforecfosterchighcethicalcstandards.Establishingcancanonymouscre
portingchotlinecdoescnotchelpcemployeescunderstandctheccompany'scethicalcstandards,c
soctheycarecnotcnecessarilycablectoceffectivelycusecthechotline.c
Corporatecsocialcresponsibilitycpoliciescgenerallycfocusconcaccompany'scexternalccommi
tmentctocoperatecethicallycandccontributectoceconomiccdevelopment.cDistributingcthecem
ployeechandbookcannuallycdoescnotcguaranteecthatcemployeescreadcorcunderstandcthec
contentscofcit.
Whencdevelopingcancemergencycdisastercplan,cwhichcactivitycoccurscduringcacvulnerabi
litycanalysis?c-
, cCORRECTcANS✔✔A.cDeterminingctheclikelihoodcofcpotentialchazardscandctheirceffects
concthecbusiness
B.cIdentifyingckeycproducts,cservices,candcoperationscandcevaluatingctheircreinforcemen
ts
C.cAssessingcavailablecinternalcandcexternalcresourcescandcestablishingcemergencycco
ntacts
D.cWorkingcwithcancinsuranceccarrierctocanalyzecexclusionscandcareascofcexposure
Theccorrectcanswercisc"A:cDeterminingctheclikelihoodcofcpotentialchazardscandctheirceffe
ctsconcthecbusiness."
Tocconductcacvulnerabilitycanalysis,caccompanycmustcexaminecthechazardscwithincthecc
ompanycandctheccommunitycincwhichcthecbusinesscisclocatedcandcconsiderccrisescthatc
havecoccurredcincthecpastcorcwhichcmaycresultcfromcthecgeographicclocationcofcthecbusi
nesscorcfromctechnologicalcorchumancerror.cBusinesscshouldcthencdeterminectheclikelih
oodcofcfacingcthosechazardscandcthecseveritycofcthecconsequencesctheycwouldchavecon
cthecbusiness.cThecothercresponsecoptionscarecappropriatecriskcmanagementcactivitiesct
ocexecutecbutcdocnotcspecificallycsupportcacvulnerabilitycanalysis.
AcVPcofctalentcdevelopmentcrequestscactwo-
dayccommunicationcskillsctrainingcforcthecteam.cThecVPcandcthectrainercmeetcforcacplan
ningcsession.cThecVPcexplainscthecdepartmentciscworkingconcseveralckeycprojectscandci
tcneedsctocimprovecitsceffectiveccommunicationctocbecsuccessful.cDuringcthectrainingcse
ssion,cthectrainercobservescancapparentclackcofctrustcandcopennesscamongcteamcmemb
ers,cwhichccausescsomecteamcmembersctocwithdrawcfromcthectrainingcactivities.cThecV
Pcreceivescfeedbackcfromcmanagerscthatcindicatescthecsessioncdidcnotcgocwell,csocthec
VPcrequestscacmeetingcwithcthectrainer.
Aftercthectrainingcsessioncisccomplete,cwhichcstepcshouldcthectrainerctake?c-
cCORRECTcANS✔✔A.cReviewcthectrainingcevaluationscforcthecsession.
B.cDebriefcthecVPconcobservationscduringctraining.
C.cMeetcwithcthecteam'scsupervisorctocdisclosecfindings.
D.cCalculatecthecreturnconcinvestmentcforcthecsession.
Theccorrectcanswercisc"A:cReviewcthectrainingcevaluations."
Situationalcjudgmentcitemscrequirecthecexamineectocthinkcaboutcwhatciscoccurringcincthe
cscenariocandcdecidecwhichcresponsecoptioncidentifiescthecmostceffectiveccoursecofcacti
on.cOthercresponsecoptionscmaycbecsomethingcyouccouldcdoctocrespondctocthecsituatio
n,cbutcSJIscrequirecthinkingcandcactioncbasedconcthecbestcofcthecavailablecoptions.Docn
otcbasecyourcanswerconcyourcorganization'scapproachctochandlingcthecsituation,cbutcrat
her,canswercbasedconcwhatcyoucknowcshouldcbecdonecaccordingctocbestcpractice.cPane
lscofcSHRM-
certifiedcsubjectcmattercexpertscratectheceffectivenesscofceachcresponsecoption,candcthe
c"best"canswerciscderivedcbycstatisticalcanalysiscofcthosecexpertcopinions.
AcVPcofctalentcdevelopmentcrequestscactwo-
dayccommunicationcskillsctrainingcforcthecteam.cThecVPcandcthectrainercmeetcforcacplan
ningcsession.cThecVPcexplainscthecdepartmentciscworkingconcseveralckeycprojectscandci
CORRECT ANSWERS
Whichcselectionctoolcshouldcbecusedctocfillcacvacancycthatcrequirescmanagingcmultiplecp
rioritiescandcworkingcundercpressure?c-cCORRECTcANS✔✔A.cCognitivecabilityctest
B.cBackgroundccheck
C.cBehavioralcassessment
D.cAcademicctranscript
Theccorrectcanswercisc"C:cBehavioralcassessment."
Behavioralcassessmentscprovidecacsystematiccevaluationcofccandidatecpersonalitycprofil
escusedctocgaugecthecviabilitycofcaccandidatecbasedconcthingsclikecworkcstylecandcpoten
tial,cwhichcarecusefulcwhenctryingctocgaugecwhethercaccandidateccancmanagecmultiplec
prioritiescandcworkcundercpressure.cThisciscbasedconcthecassumptioncthatcpastcbehavior
ciscthecbestcpredictorcofcfuturecbehavior.
Cognitivecabilityctestscmeasurecintelligence,cverbalcability,cmathcskills,cspatialcperceptio
n,corcinductivecandcdeductivecreasoning.cBackgroundccheckscarecusedctocverifycpriorce
mployment,ceducation,ccriminalcbackgroundcinformation,cand/
orcothercpertinentcdatactocensureccandidatescarecbeingchonestcaboutctheircexperienceca
ndccredentials.cAcademicctranscriptscoutlinecacademiccperformance,cwhichcdoescnotcne
cessarilycaligncwithcworkplacecperformance.
Whichcactioncbestcfosterschighcethicalcstandardscincancorganization?c-
cCORRECTcANS✔✔A.cEstablishingcancanonymouscreportingchotline
B.cAdoptingcaccorporatecsocialcresponsibilitycpolicy
C.cProvidingcmanagerctrainingconccodescofcconduct
D.cDistributingcthecemployeechandbookcannually
Theccorrectcanswercisc"C:cProvidingcmanagerctrainingconccodescofcconduct."
Trainingcmanagersconccodescofcconductchelpscmanagerscunderstandcandcpromotecethi
calcbehaviorcandcthereforecfosterchighcethicalcstandards.Establishingcancanonymouscre
portingchotlinecdoescnotchelpcemployeescunderstandctheccompany'scethicalcstandards,c
soctheycarecnotcnecessarilycablectoceffectivelycusecthechotline.c
Corporatecsocialcresponsibilitycpoliciescgenerallycfocusconcaccompany'scexternalccommi
tmentctocoperatecethicallycandccontributectoceconomiccdevelopment.cDistributingcthecem
ployeechandbookcannuallycdoescnotcguaranteecthatcemployeescreadcorcunderstandcthec
contentscofcit.
Whencdevelopingcancemergencycdisastercplan,cwhichcactivitycoccurscduringcacvulnerabi
litycanalysis?c-
, cCORRECTcANS✔✔A.cDeterminingctheclikelihoodcofcpotentialchazardscandctheirceffects
concthecbusiness
B.cIdentifyingckeycproducts,cservices,candcoperationscandcevaluatingctheircreinforcemen
ts
C.cAssessingcavailablecinternalcandcexternalcresourcescandcestablishingcemergencycco
ntacts
D.cWorkingcwithcancinsuranceccarrierctocanalyzecexclusionscandcareascofcexposure
Theccorrectcanswercisc"A:cDeterminingctheclikelihoodcofcpotentialchazardscandctheirceffe
ctsconcthecbusiness."
Tocconductcacvulnerabilitycanalysis,caccompanycmustcexaminecthechazardscwithincthecc
ompanycandctheccommunitycincwhichcthecbusinesscisclocatedcandcconsiderccrisescthatc
havecoccurredcincthecpastcorcwhichcmaycresultcfromcthecgeographicclocationcofcthecbusi
nesscorcfromctechnologicalcorchumancerror.cBusinesscshouldcthencdeterminectheclikelih
oodcofcfacingcthosechazardscandcthecseveritycofcthecconsequencesctheycwouldchavecon
cthecbusiness.cThecothercresponsecoptionscarecappropriatecriskcmanagementcactivitiesct
ocexecutecbutcdocnotcspecificallycsupportcacvulnerabilitycanalysis.
AcVPcofctalentcdevelopmentcrequestscactwo-
dayccommunicationcskillsctrainingcforcthecteam.cThecVPcandcthectrainercmeetcforcacplan
ningcsession.cThecVPcexplainscthecdepartmentciscworkingconcseveralckeycprojectscandci
tcneedsctocimprovecitsceffectiveccommunicationctocbecsuccessful.cDuringcthectrainingcse
ssion,cthectrainercobservescancapparentclackcofctrustcandcopennesscamongcteamcmemb
ers,cwhichccausescsomecteamcmembersctocwithdrawcfromcthectrainingcactivities.cThecV
Pcreceivescfeedbackcfromcmanagerscthatcindicatescthecsessioncdidcnotcgocwell,csocthec
VPcrequestscacmeetingcwithcthectrainer.
Aftercthectrainingcsessioncisccomplete,cwhichcstepcshouldcthectrainerctake?c-
cCORRECTcANS✔✔A.cReviewcthectrainingcevaluationscforcthecsession.
B.cDebriefcthecVPconcobservationscduringctraining.
C.cMeetcwithcthecteam'scsupervisorctocdisclosecfindings.
D.cCalculatecthecreturnconcinvestmentcforcthecsession.
Theccorrectcanswercisc"A:cReviewcthectrainingcevaluations."
Situationalcjudgmentcitemscrequirecthecexamineectocthinkcaboutcwhatciscoccurringcincthe
cscenariocandcdecidecwhichcresponsecoptioncidentifiescthecmostceffectiveccoursecofcacti
on.cOthercresponsecoptionscmaycbecsomethingcyouccouldcdoctocrespondctocthecsituatio
n,cbutcSJIscrequirecthinkingcandcactioncbasedconcthecbestcofcthecavailablecoptions.Docn
otcbasecyourcanswerconcyourcorganization'scapproachctochandlingcthecsituation,cbutcrat
her,canswercbasedconcwhatcyoucknowcshouldcbecdonecaccordingctocbestcpractice.cPane
lscofcSHRM-
certifiedcsubjectcmattercexpertscratectheceffectivenesscofceachcresponsecoption,candcthe
c"best"canswerciscderivedcbycstatisticalcanalysiscofcthosecexpertcopinions.
AcVPcofctalentcdevelopmentcrequestscactwo-
dayccommunicationcskillsctrainingcforcthecteam.cThecVPcandcthectrainercmeetcforcacplan
ningcsession.cThecVPcexplainscthecdepartmentciscworkingconcseveralckeycprojectscandci
