Effective Communications Test 2: Questions With
Trusted Answers
The nurse is caring for an intoxicated client who has been admitted to the
emergency department. The client appears very angry and frequently shouts
at the nurse and demands to see the physician. The best response by the nurse
is to use
a. blaming.
b. empathy.
c. competition.
d. "I" statements. Correct Ans - B. empathy
When working in situations that involve conflict, the nurse recognizes that
which of the following is true in relation to conflict?
a. Conflict always leads to impaired relationships.
b. Conflict arises from compatible goals and needs.
c. Most people experience conflict as a lack of discomfort.
d. Conflict serves as a warning that something in the relationship needs closer
attention. Correct Ans - d. Conflict serves as a warning that something in
the relationship needs closer attention.
A nurse manager is educating nurses about the risk of violence experienced by
nurses and social workers in their workplace when compared to other
professionals.
a. The nurse manager states that nurses and social workers are at
three times greater risk to experience violence in their workplace than are
other professionals.
b. four times greater risk to experience violence in their workplace than are
other professionals.
c. no greater risk to experience violence in their workplace than are other
professionals.
d. two times greater risk to experience violence in their workplace than are
other professionals. Correct Ans - A. The nurse manager states that nurses
and social workers are at
, three times greater risk to experience violence in their workplace than are
other professionals.
The most effective problem-solving style for genuine resolution that creates a
win-win situation is
a. accommodation.
b. avoidance.
c. competition.
d. collaboration Correct Ans - d. collaboration
When a physician writes an order for the nurse to withhold life-saving
treatment from a terminally ill client, the nurse is faced with two different
choices, each supported by a different ethical principle. This type of conflict is
known as
a. covert conflict.
b. overt conflict.
c. interpersonal conflict.
d. intrapersonal conflict. Correct Ans - d. intrapersonal conflict.
Which of the following best describes the goal of assertiveness?
a. Offering responses that contain "you" statements
b. Indirect communication
c. Standing up for one's personal rights
d. Ignoring the rights of others Correct Ans - c. Standing up for one's
personal rights
Which of the following is true about assertion communication?
a. Components include the ability to say no and to ask for what you want.
b. It includes a demonstration of deference to the demands of others.
c. It consistently violates the needs of others.
d. It includes the expression of only positive thoughts and feelings. Correct
Ans - a. Components include the ability to say no and to ask for what you
want.
Trusted Answers
The nurse is caring for an intoxicated client who has been admitted to the
emergency department. The client appears very angry and frequently shouts
at the nurse and demands to see the physician. The best response by the nurse
is to use
a. blaming.
b. empathy.
c. competition.
d. "I" statements. Correct Ans - B. empathy
When working in situations that involve conflict, the nurse recognizes that
which of the following is true in relation to conflict?
a. Conflict always leads to impaired relationships.
b. Conflict arises from compatible goals and needs.
c. Most people experience conflict as a lack of discomfort.
d. Conflict serves as a warning that something in the relationship needs closer
attention. Correct Ans - d. Conflict serves as a warning that something in
the relationship needs closer attention.
A nurse manager is educating nurses about the risk of violence experienced by
nurses and social workers in their workplace when compared to other
professionals.
a. The nurse manager states that nurses and social workers are at
three times greater risk to experience violence in their workplace than are
other professionals.
b. four times greater risk to experience violence in their workplace than are
other professionals.
c. no greater risk to experience violence in their workplace than are other
professionals.
d. two times greater risk to experience violence in their workplace than are
other professionals. Correct Ans - A. The nurse manager states that nurses
and social workers are at
, three times greater risk to experience violence in their workplace than are
other professionals.
The most effective problem-solving style for genuine resolution that creates a
win-win situation is
a. accommodation.
b. avoidance.
c. competition.
d. collaboration Correct Ans - d. collaboration
When a physician writes an order for the nurse to withhold life-saving
treatment from a terminally ill client, the nurse is faced with two different
choices, each supported by a different ethical principle. This type of conflict is
known as
a. covert conflict.
b. overt conflict.
c. interpersonal conflict.
d. intrapersonal conflict. Correct Ans - d. intrapersonal conflict.
Which of the following best describes the goal of assertiveness?
a. Offering responses that contain "you" statements
b. Indirect communication
c. Standing up for one's personal rights
d. Ignoring the rights of others Correct Ans - c. Standing up for one's
personal rights
Which of the following is true about assertion communication?
a. Components include the ability to say no and to ask for what you want.
b. It includes a demonstration of deference to the demands of others.
c. It consistently violates the needs of others.
d. It includes the expression of only positive thoughts and feelings. Correct
Ans - a. Components include the ability to say no and to ask for what you
want.
