PUBLIX DELI KNOWLEDGE LATEST 2025 WITH CORRECT
QUESTIONS AND DETAILED ANSWERS/ALREADY GRADED A+
External Customer - CORRECT ANSWER-customers that shop in the store:
exceed the expectations prompt service, freshest product, education of
customers.
Customer Value - CORRECT ANSWER-always look to add value to the role you
play, carefully order and handle product to prevent out of stock product and
ensure product quality
Intolerance of Waste - CORRECT ANSWER-job efficiency, controlling supply
usage, preventing damages, awareness and report losses or theft, recycling
Dedicated to the Dignity, Value, and Employment Security of our associates -
CORRECT ANSWER-enhancing your role, adding your value and achieving tasks
quickly and efficiently and correctly adds to the security of employment
Devotion to Stewardship of Stockholders - CORRECT ANSWER-following the
standards and policies maximizing your sales and profit
,Involved as Responsible Citizens in our Communities - CORRECT ANSWER-
support community they are neighbors
Publix Guarantee - CORRECT ANSWER-the promise and guarantee to provide
premier customer service and quality products to our customers
The Publix Guarantee - CORRECT ANSWER-" We will never knowingly disappoint
you. If for any reason your purchase does not give you complete satisfaction, the
full purchase price will be cheerfully refunded immediately upon request."
Our Strategy from Customers stand point - CORRECT ANSWER-causing
customers to say "I always shop at my Publix" by providing premier service from
friendly knowledgeable associates; convenient, clean, pleasant, and excitable
shopping experience; variety of in stock product at competitive prices
Publix Mission - CORRECT ANSWER-Our Mission at Publix is to be the premier
quality food retailer in the world.
5 Mission Commitments - CORRECT ANSWER-Focus on Customer Value;
Intolerance of Waste; Dedication to dignity, value, and employment security;
devotion to stewardship of stockholders; involvement as citizens in the
community.
Two Types of Customers - CORRECT ANSWER-Internal and External
,Internal Customer - CORRECT ANSWER-other associates, vendors, suppliers,
drivers, and store management
Deli Team Focus Statement - CORRECT ANSWER-Providing premier service by
understanding and exceeding needs, communicating the importance of training,
create food safe work environment, becoming the premier quality deli retailer
T.E.A.M - CORRECT ANSWER-Together Everyone Achieves More
Roles in the Deli - CORRECT ANSWER-Deli Manager, Assistant Deli Manager,
Deli Clerk, Deli Utility, Cheese Specialist, Prepared Foods Specialist
Role of Manager - CORRECT ANSWER-Responsible for total operation of deli
including associates, production, profitability, and supporting deli RBU initiatives
Role of Deli Clerk - CORRECT ANSWER-assisting customer, maintaining product
levels, production and sanitation, maintaining proper balances, operation and
safety of equipment, packaging sale products, special orders and trays, cleaning,
stocking, and answering phones
5S process - CORRECT ANSWER-the way to keep inventory organized, creates
organization, clean visual and support for the workplace
S1 - CORRECT ANSWER-Sort and Remove - sort through the existing and
removing the unnecessary by establishing backstroke Base inventory levels
, S2 - CORRECT ANSWER-Shine - using opportunity to clean the workplace
S3 - CORRECT ANSWER-Set Locations and Visual Cues - setting locations for
Base Inventory items and creating signage to maintain the correct location
S4 - CORRECT ANSWER-Standardize - integrating set locations. Ordering,
stocking, rotating, and receiving determining the necessary amounts needing to
be in inventory
S5 - CORRECT ANSWER-Sustain - following up and ensuring organization
4 Inch Rule - CORRECT ANSWER-4 inches between the product and the walls,
allows circulation
6 Inch Rule - CORRECT ANSWER-distance between product and the floor or
shelf, designed to safeguard from contamination and pests
12 Ft/ 18 Inch Rule - CORRECT ANSWER-ensuring all store fire sprinklers have
space to operate, product must be stored away this distance
3 Ft Rule - CORRECT ANSWER-storing outside product 3 ft away; leave a 3 ft
pathway free of obstruction to all fire exits, alarms, extinguishers, risers, and
alarm pull stations
QUESTIONS AND DETAILED ANSWERS/ALREADY GRADED A+
External Customer - CORRECT ANSWER-customers that shop in the store:
exceed the expectations prompt service, freshest product, education of
customers.
Customer Value - CORRECT ANSWER-always look to add value to the role you
play, carefully order and handle product to prevent out of stock product and
ensure product quality
Intolerance of Waste - CORRECT ANSWER-job efficiency, controlling supply
usage, preventing damages, awareness and report losses or theft, recycling
Dedicated to the Dignity, Value, and Employment Security of our associates -
CORRECT ANSWER-enhancing your role, adding your value and achieving tasks
quickly and efficiently and correctly adds to the security of employment
Devotion to Stewardship of Stockholders - CORRECT ANSWER-following the
standards and policies maximizing your sales and profit
,Involved as Responsible Citizens in our Communities - CORRECT ANSWER-
support community they are neighbors
Publix Guarantee - CORRECT ANSWER-the promise and guarantee to provide
premier customer service and quality products to our customers
The Publix Guarantee - CORRECT ANSWER-" We will never knowingly disappoint
you. If for any reason your purchase does not give you complete satisfaction, the
full purchase price will be cheerfully refunded immediately upon request."
Our Strategy from Customers stand point - CORRECT ANSWER-causing
customers to say "I always shop at my Publix" by providing premier service from
friendly knowledgeable associates; convenient, clean, pleasant, and excitable
shopping experience; variety of in stock product at competitive prices
Publix Mission - CORRECT ANSWER-Our Mission at Publix is to be the premier
quality food retailer in the world.
5 Mission Commitments - CORRECT ANSWER-Focus on Customer Value;
Intolerance of Waste; Dedication to dignity, value, and employment security;
devotion to stewardship of stockholders; involvement as citizens in the
community.
Two Types of Customers - CORRECT ANSWER-Internal and External
,Internal Customer - CORRECT ANSWER-other associates, vendors, suppliers,
drivers, and store management
Deli Team Focus Statement - CORRECT ANSWER-Providing premier service by
understanding and exceeding needs, communicating the importance of training,
create food safe work environment, becoming the premier quality deli retailer
T.E.A.M - CORRECT ANSWER-Together Everyone Achieves More
Roles in the Deli - CORRECT ANSWER-Deli Manager, Assistant Deli Manager,
Deli Clerk, Deli Utility, Cheese Specialist, Prepared Foods Specialist
Role of Manager - CORRECT ANSWER-Responsible for total operation of deli
including associates, production, profitability, and supporting deli RBU initiatives
Role of Deli Clerk - CORRECT ANSWER-assisting customer, maintaining product
levels, production and sanitation, maintaining proper balances, operation and
safety of equipment, packaging sale products, special orders and trays, cleaning,
stocking, and answering phones
5S process - CORRECT ANSWER-the way to keep inventory organized, creates
organization, clean visual and support for the workplace
S1 - CORRECT ANSWER-Sort and Remove - sort through the existing and
removing the unnecessary by establishing backstroke Base inventory levels
, S2 - CORRECT ANSWER-Shine - using opportunity to clean the workplace
S3 - CORRECT ANSWER-Set Locations and Visual Cues - setting locations for
Base Inventory items and creating signage to maintain the correct location
S4 - CORRECT ANSWER-Standardize - integrating set locations. Ordering,
stocking, rotating, and receiving determining the necessary amounts needing to
be in inventory
S5 - CORRECT ANSWER-Sustain - following up and ensuring organization
4 Inch Rule - CORRECT ANSWER-4 inches between the product and the walls,
allows circulation
6 Inch Rule - CORRECT ANSWER-distance between product and the floor or
shelf, designed to safeguard from contamination and pests
12 Ft/ 18 Inch Rule - CORRECT ANSWER-ensuring all store fire sprinklers have
space to operate, product must be stored away this distance
3 Ft Rule - CORRECT ANSWER-storing outside product 3 ft away; leave a 3 ft
pathway free of obstruction to all fire exits, alarms, extinguishers, risers, and
alarm pull stations
