©THESTAR 2024/2025 ALL RIGHTS RESERVED 1:27PM. A+
C954 - MS-ITM Information Technology
Management – PQGC Exam Questions And
Answers |Latest 2025 | Guaranteed Pass.
Which data set consumes disk space equal to the change in the data since it was last captured?
- Answer✔Snapshot
A business wants to allow its employees to communicate online with each other in real time.
What should the business use to achieve this? - Answer✔Instant messaging service
An organization wants to calculate their sales by region. Which type of software will serve this
need? - Answer✔Customer relationship management (CRM)
Which component functions as a computer's working memory? - Answer✔Random access
memory (RAM)
What is an example of a secondary storage medium? - Answer✔Magnetic tape
Which type of network should a company use to connect a group of computers in an office
building? - Answer✔LAN (Local Area Network)
Which network topology uses a central hub to which all devices on the network are connected?
- Answer✔Star
Which multiuser operating system originated at AT&T's Bell Laboratories? - Answer✔Unix
Which lifecycle stage of ITIL focuses on ensuring that a business's objectives align with those of
the IT provider? - Answer✔Service Strategy (SS)
Why was ITIL developed? - Answer✔As a guide to be used globally in the IT industry
Which two subcategories are found within the Service Strategy stages of ITIL? -
Answer✔Demand Management and Financial Management
Which IT ethics policy protects a company by outlining the corporate guidelines or principles
governing online communications? - Answer✔Social media
1|Page
, ©THESTAR 2024/2025 ALL RIGHTS RESERVED 1:27PM. A+
What is an example of a best practice in an ethical IT use policy? - Answer✔Train employees in
compliance
Which IT ethical policy is violated when an employee shares information with non-employees
about an impending release of a new software application? - Answer✔Intellectual property
protection
Which IT ethics policy requires a user to agree to follow requirements for corporate email use,
information systems, and the internet? - Answer✔Acceptable use
Which IT ethics policy provides guidance to employees about posting information regarding the
organization on websites? - Answer✔Social media
Which sustainability concern is addressed by upcycling? - Answer✔Increased reuse of electronic
waste
Which type of sustainable computing infrastructure makes an electrical system more reliable by
adding the ability to remotely monitor, analyze, and control the transmission of power? -
Answer✔Smart grid
What is an example of a sustainable IT practice? - Answer✔A company signs a contract with a
virtualization service provider to host its disaster recovery.
Which type of unified communications system is used to analyze product cycles and
competitive intelligence? - Answer✔Sales analytics
What is a benefit of using unified communications? - Answer✔Electronic messages can be sent
and received using different forms of communication.
Which characteristic of a podcast enables it to be used as a marketing tool? - Answer✔Can be
used for discussing detailed product overviews
A company needs to increase the productivity of workers managing a project. Which type of
software is designed to target this problem? - Answer✔Groupware
A company wants to implement a system to send coupons to customers who shop on their
website. Which type of software system should the company implement? - Answer✔Customer
Relationship Management (CRM)
A company wants to visualize their critical success factors to maximize opportunities. Which
system should they use? - Answer✔Executive information system (EIS)
A company's board of directors suggests it should boost productivity in its factories by
monitoring factory equipment and signaling when preventive maintenance is required. Which
type of software should the company buy to meet this goal? - Answer✔Artificial Intelligence
A business needs a system that supports unstructured, long-term, non-routine decisions
requiring judgment, evaluation, and insight. Which type of management information system
(MIS) addresses this need? - Answer✔Executive Information System (EIS)
2|Page
C954 - MS-ITM Information Technology
Management – PQGC Exam Questions And
Answers |Latest 2025 | Guaranteed Pass.
Which data set consumes disk space equal to the change in the data since it was last captured?
- Answer✔Snapshot
A business wants to allow its employees to communicate online with each other in real time.
What should the business use to achieve this? - Answer✔Instant messaging service
An organization wants to calculate their sales by region. Which type of software will serve this
need? - Answer✔Customer relationship management (CRM)
Which component functions as a computer's working memory? - Answer✔Random access
memory (RAM)
What is an example of a secondary storage medium? - Answer✔Magnetic tape
Which type of network should a company use to connect a group of computers in an office
building? - Answer✔LAN (Local Area Network)
Which network topology uses a central hub to which all devices on the network are connected?
- Answer✔Star
Which multiuser operating system originated at AT&T's Bell Laboratories? - Answer✔Unix
Which lifecycle stage of ITIL focuses on ensuring that a business's objectives align with those of
the IT provider? - Answer✔Service Strategy (SS)
Why was ITIL developed? - Answer✔As a guide to be used globally in the IT industry
Which two subcategories are found within the Service Strategy stages of ITIL? -
Answer✔Demand Management and Financial Management
Which IT ethics policy protects a company by outlining the corporate guidelines or principles
governing online communications? - Answer✔Social media
1|Page
, ©THESTAR 2024/2025 ALL RIGHTS RESERVED 1:27PM. A+
What is an example of a best practice in an ethical IT use policy? - Answer✔Train employees in
compliance
Which IT ethical policy is violated when an employee shares information with non-employees
about an impending release of a new software application? - Answer✔Intellectual property
protection
Which IT ethics policy requires a user to agree to follow requirements for corporate email use,
information systems, and the internet? - Answer✔Acceptable use
Which IT ethics policy provides guidance to employees about posting information regarding the
organization on websites? - Answer✔Social media
Which sustainability concern is addressed by upcycling? - Answer✔Increased reuse of electronic
waste
Which type of sustainable computing infrastructure makes an electrical system more reliable by
adding the ability to remotely monitor, analyze, and control the transmission of power? -
Answer✔Smart grid
What is an example of a sustainable IT practice? - Answer✔A company signs a contract with a
virtualization service provider to host its disaster recovery.
Which type of unified communications system is used to analyze product cycles and
competitive intelligence? - Answer✔Sales analytics
What is a benefit of using unified communications? - Answer✔Electronic messages can be sent
and received using different forms of communication.
Which characteristic of a podcast enables it to be used as a marketing tool? - Answer✔Can be
used for discussing detailed product overviews
A company needs to increase the productivity of workers managing a project. Which type of
software is designed to target this problem? - Answer✔Groupware
A company wants to implement a system to send coupons to customers who shop on their
website. Which type of software system should the company implement? - Answer✔Customer
Relationship Management (CRM)
A company wants to visualize their critical success factors to maximize opportunities. Which
system should they use? - Answer✔Executive information system (EIS)
A company's board of directors suggests it should boost productivity in its factories by
monitoring factory equipment and signaling when preventive maintenance is required. Which
type of software should the company buy to meet this goal? - Answer✔Artificial Intelligence
A business needs a system that supports unstructured, long-term, non-routine decisions
requiring judgment, evaluation, and insight. Which type of management information system
(MIS) addresses this need? - Answer✔Executive Information System (EIS)
2|Page
