Zendesk Administrator Exam/ Section 3
Solved Correctly To Score A+ 2025
What is the default language in Zendesk CORRECT ANSWERS The default language
in Zendesk is the language the agents see in the agent interface by default ad the end
users see in the Help Center by default
How to set the default language for your account? CORRECT ANSWERS Click
'Admin'> Settings>Account> Select 'Localization' tab > beside 'languages' (select a
language from the drop-down > Click 'Save'
What two time formats can you choose from in Zendesk CORRECT ANSWERS 12
hours clock OR 24 hour clock
True or False: On Professional and Enterprise your staff and end-users can set their ow
time zone in their user profile CORRECT ANSWERS True
Which versions of Zendesk offer multiple languages? CORRECT ANSWERS
Professional and Enterprise offer multiple languages
What are Multiple Languages used for? CORRECT ANSWERS Multiple languages are
used to determine the language used in the system messages and email notification
that are generated by your business rules.
If you have ______ _______ or ____ you can enable languages in your Help Center
and set up your knowledge base to deliver content in your supported languages
CORRECT ANSWERS Guide Professional or Enterprise
To provide support to multiple languages in Zendesk first you have to ____? CORRECT
ANSWERS Select the languages you would like to support in your instance. Admin>
settings>account> localization tab> Languages > click 'additional languages' > select
desired languages and save
How can you use languages within triggers? CORRECT ANSWERS Example: you can
create automations or triggers that route tickets through your workflow based on the
language setting of the requester.
True of False: Users cannot change to the language they want in the help center when
you have enabled languages in your help center CORRECT ANSWERS False. The
user can select the language of choice when this setting is enabled.
Where can you set a user's language preference? CORRECT ANSWERS You can set
a user's language preference in their user profile (this includes both your staff and end-
users)
Solved Correctly To Score A+ 2025
What is the default language in Zendesk CORRECT ANSWERS The default language
in Zendesk is the language the agents see in the agent interface by default ad the end
users see in the Help Center by default
How to set the default language for your account? CORRECT ANSWERS Click
'Admin'> Settings>Account> Select 'Localization' tab > beside 'languages' (select a
language from the drop-down > Click 'Save'
What two time formats can you choose from in Zendesk CORRECT ANSWERS 12
hours clock OR 24 hour clock
True or False: On Professional and Enterprise your staff and end-users can set their ow
time zone in their user profile CORRECT ANSWERS True
Which versions of Zendesk offer multiple languages? CORRECT ANSWERS
Professional and Enterprise offer multiple languages
What are Multiple Languages used for? CORRECT ANSWERS Multiple languages are
used to determine the language used in the system messages and email notification
that are generated by your business rules.
If you have ______ _______ or ____ you can enable languages in your Help Center
and set up your knowledge base to deliver content in your supported languages
CORRECT ANSWERS Guide Professional or Enterprise
To provide support to multiple languages in Zendesk first you have to ____? CORRECT
ANSWERS Select the languages you would like to support in your instance. Admin>
settings>account> localization tab> Languages > click 'additional languages' > select
desired languages and save
How can you use languages within triggers? CORRECT ANSWERS Example: you can
create automations or triggers that route tickets through your workflow based on the
language setting of the requester.
True of False: Users cannot change to the language they want in the help center when
you have enabled languages in your help center CORRECT ANSWERS False. The
user can select the language of choice when this setting is enabled.
Where can you set a user's language preference? CORRECT ANSWERS You can set
a user's language preference in their user profile (this includes both your staff and end-
users)
