C954 Exam Study Material with Verified Solutions
Supplier Power
One of Porter's five forces; measures the suppliers' ability to influence the prices they charge
for supplies (including materials, labor, and services).
Threat of substitute products or services
High when there are many alternatives to a product or service and low when there are a few
alternatives from which to choose
Workflow control systems
Monitors processes to ensure tasks, activities, responsibilities are executed as specified.
Static Process
Continuously uses systematic approach in an attempt to improve business effectiveness and
efficiency
Dynamic
Continuously changing and providing business solutions to ever-changing business operations
BPR (Business Process Reengineering)
The analysis and redesign of workflows within and between enterprises
Customer-Facing Process
Results in a product or service that is received by an organizations external customer
Business Process Modeling or Mapping
The activity of creating a detailed flowchart or process map of a work process, showing its input
task and activities in a structured sequence.
Business Process Model
,A graphic description of a process, showing the sequence and process task, which is developed
for a specific purpose and from a selected viewpoint
Business Process Model and Notation (BPMN)
A graphical notation that depicts the steps in a business process
As-Is Model
Represents the current state of the operation that has been mapped without any specific
improvements or changes to existing processes
To-Be process model
Shows the results of applying change improvement opportunities to the current as-is process
model
Swim Lane Diagram
Documents the steps or activities of a workflow by grouping activities into swim lanes, which
are horizontal or vertical columns containing all associated activities for that category
department
Process Owner
The person responsible for the end to end functioning of a business process
Supply Chain Management
Involves the management of how information flows between and among activities in a supply
chain to maximize total supply chain effectiveness and corporate profitability
CRM Analysis Technologies
Help organizations segment their customers into categories, such as best and worst customers
Commercial off-the-shelf application
, Supports general business processes and does not require any specific software customization
to meet the organization's needs.
SDLC (Software Development Life Cycle)
The overall process for developing information systems
Change Agent
a person or event that is the catalyst for implementing major changes for a system to meet
business changes
Project Management
The process of leading the work of a team to achieve goals and meet success criteria within a
defined time frame, scope, and constraints
Project Scope
Describes the business needs, problem the project will solve, justification, requirements, and
current boundaries for a project.
Project plan
A formal, approved document that manages and controls project execution
Analysis Phase of SDLC
Activities include analyzing user business requirements, refining projects goals, and defining the
functions and operations of the intended system
Business Requirements
These are specific business requests that the system must meet to be successful. The analysis
phase is critical because business requirements drive the entire system development effort
Requirement Management
the process of managing changes to the business requirements throughout the project
Supplier Power
One of Porter's five forces; measures the suppliers' ability to influence the prices they charge
for supplies (including materials, labor, and services).
Threat of substitute products or services
High when there are many alternatives to a product or service and low when there are a few
alternatives from which to choose
Workflow control systems
Monitors processes to ensure tasks, activities, responsibilities are executed as specified.
Static Process
Continuously uses systematic approach in an attempt to improve business effectiveness and
efficiency
Dynamic
Continuously changing and providing business solutions to ever-changing business operations
BPR (Business Process Reengineering)
The analysis and redesign of workflows within and between enterprises
Customer-Facing Process
Results in a product or service that is received by an organizations external customer
Business Process Modeling or Mapping
The activity of creating a detailed flowchart or process map of a work process, showing its input
task and activities in a structured sequence.
Business Process Model
,A graphic description of a process, showing the sequence and process task, which is developed
for a specific purpose and from a selected viewpoint
Business Process Model and Notation (BPMN)
A graphical notation that depicts the steps in a business process
As-Is Model
Represents the current state of the operation that has been mapped without any specific
improvements or changes to existing processes
To-Be process model
Shows the results of applying change improvement opportunities to the current as-is process
model
Swim Lane Diagram
Documents the steps or activities of a workflow by grouping activities into swim lanes, which
are horizontal or vertical columns containing all associated activities for that category
department
Process Owner
The person responsible for the end to end functioning of a business process
Supply Chain Management
Involves the management of how information flows between and among activities in a supply
chain to maximize total supply chain effectiveness and corporate profitability
CRM Analysis Technologies
Help organizations segment their customers into categories, such as best and worst customers
Commercial off-the-shelf application
, Supports general business processes and does not require any specific software customization
to meet the organization's needs.
SDLC (Software Development Life Cycle)
The overall process for developing information systems
Change Agent
a person or event that is the catalyst for implementing major changes for a system to meet
business changes
Project Management
The process of leading the work of a team to achieve goals and meet success criteria within a
defined time frame, scope, and constraints
Project Scope
Describes the business needs, problem the project will solve, justification, requirements, and
current boundaries for a project.
Project plan
A formal, approved document that manages and controls project execution
Analysis Phase of SDLC
Activities include analyzing user business requirements, refining projects goals, and defining the
functions and operations of the intended system
Business Requirements
These are specific business requests that the system must meet to be successful. The analysis
phase is critical because business requirements drive the entire system development effort
Requirement Management
the process of managing changes to the business requirements throughout the project
