IPPS-A ACTUAL Exam Questions and CORRECT Answers

IPPS-A ACTUAL Exam Questions and
CORRECT Answers
Where can a Member find the Top Answers page relating to HR questions? - CORRECT
ANSWER - IPPS-A Help Center Page


The Member may use ____________ to search for specific HR solutions. - CORRECT
ANSWER - Key words



What does the Frequently Asked Questions search return? - CORRECT ANSWER -
Questions on the chosen topic


The selection options for the Type and Detail drop-down options lists will be the same no matter
what selection you make for Category. - CORRECT ANSWER - False


The Member receives an email notification when their case is closed. - CORRECT
ANSWER - True


Under what conditions may a Member reopen a case created in the IPPS-A Help Center? -
CORRECT ANSWER - The issue concerning the closed case resurfaced or is not resolved



Who has the ability to view a case upon its creation? - CORRECT ANSWER - The
Member for which the case was created/
The HR Professional or Agent who created the case/
An interested party who has been added to the case


An HR Professional may escalate, deescalate, or reassign a case _____. - CORRECT
ANSWER - to any provider group according to organizational SOPs or business rules