SEP EXAM questions with complete
solutions to pass
Unserviceable Seals (ACF656-5) - correct answer ✔✔What is located in the Flight Satchel and in the
Business class dry food unit and used to identify removable service and cabin equipment (e.g. carts,
trolleys, etc. which is inoperative or hazardous)?
Incident/Accident Labels (ACF656-8) - correct answer ✔✔What is located in the Flight Satchel and are
used to identify removable service and cabin equipment (e.g. carts, trolleys, oven racks, emergency
equipment, Medipak, bassinets, etc. involved in an incident or accident.)?
Incidents or accidents categories - correct answer ✔✔What is allocated a colour based on their severity
and are classified using the following colours: red, orange, yellow, green, white?
(T OR F) Are deadheading/commuting Cabin Crew and passengers, whether revenue or contingent, are
prohibited from using Cabin Crew rest areas at all times? - correct answer ✔✔true
communication, cooperation and coordination - correct answer ✔✔All crew members must be trained in
Crew Resource Management (CRM), which is effective..?
On all thru flights, the boarding In-Charge is to be briefed on: - correct answer ✔✔• Inoperative
equipment;• Special Attention Passengers on board and briefings provided; • Number of passengers
remaining on board;• Catering supplies;• Items requiring follow-up.
(T OR F) Cabin Crew must brief passengers with a live or video safety demonstration on each flight,
including en-route stops. - correct answer ✔✔true
(T OR F) It is a legal requirement for Cabin Crew to brief/demonstrate to passengers the use of life vests
on all flights operating less than 50 nautical miles from shore. - correct answer ✔✔false
(T OR F) It is the passenger's right to decline an individual safety briefing, even for an Unaccompanied
Minors. - correct answer ✔✔false
, What should SPAT briefings include? - correct answer ✔✔Any information contained in the safety
video/live demonstration and the safety features card which the SPAT would not be able to receive
during the normal conducting of that briefing.
Should a passenger be found smoking on board, Cabin Crew must always: - correct answer ✔✔Inform
passenger of regulation, request compliance and advise that they
will be met upon landing;
Advise the PIC of the situation so they can request a Customer Sales
Manager (CSM) to meet the arrival of the flight;
Follow procedures outlined in the levels of interference grid Level 1. See
section 3.6 Unlawful Interference - Disruptive/Unruly Passengers;
Complete Disruptive Passenger Security eReport or ACF34D;
Remit any hard evidence, such as a cigarette butt, to the CSM meeting the
flight;
Include any evidence of tampering with the smoke detector as this is a
separate offence.
(T OR F) When the seat belt sign is on, Cabin Crew must discontinue service and be seated with seat
belt/harness fastened as soon as possible at all times. - correct answer ✔✔false (except Performing
safety related duties during taxi; or when experiencing light turbulence during flight.)
(T OR F) On Single Aisle Aircraft, Cabin Crew must not transfer carts/trolleys between galleys while
aircraft is on the ground with passengers on board. - correct answer ✔✔true
(T OR F) All curtains and dividers must be secured in the closed position for passenger boarding and
deplaning, as well as during taxi, take-off and landing. Curtains that cannot be secured open must be
removed. - correct answer ✔✔false
When can the boarding door be closed? - correct answer ✔✔• All baggage is stowed in approved
designated stowage areas; • All overhead bins are closed; and• The PIC has authorized it can be closed.
solutions to pass
Unserviceable Seals (ACF656-5) - correct answer ✔✔What is located in the Flight Satchel and in the
Business class dry food unit and used to identify removable service and cabin equipment (e.g. carts,
trolleys, etc. which is inoperative or hazardous)?
Incident/Accident Labels (ACF656-8) - correct answer ✔✔What is located in the Flight Satchel and are
used to identify removable service and cabin equipment (e.g. carts, trolleys, oven racks, emergency
equipment, Medipak, bassinets, etc. involved in an incident or accident.)?
Incidents or accidents categories - correct answer ✔✔What is allocated a colour based on their severity
and are classified using the following colours: red, orange, yellow, green, white?
(T OR F) Are deadheading/commuting Cabin Crew and passengers, whether revenue or contingent, are
prohibited from using Cabin Crew rest areas at all times? - correct answer ✔✔true
communication, cooperation and coordination - correct answer ✔✔All crew members must be trained in
Crew Resource Management (CRM), which is effective..?
On all thru flights, the boarding In-Charge is to be briefed on: - correct answer ✔✔• Inoperative
equipment;• Special Attention Passengers on board and briefings provided; • Number of passengers
remaining on board;• Catering supplies;• Items requiring follow-up.
(T OR F) Cabin Crew must brief passengers with a live or video safety demonstration on each flight,
including en-route stops. - correct answer ✔✔true
(T OR F) It is a legal requirement for Cabin Crew to brief/demonstrate to passengers the use of life vests
on all flights operating less than 50 nautical miles from shore. - correct answer ✔✔false
(T OR F) It is the passenger's right to decline an individual safety briefing, even for an Unaccompanied
Minors. - correct answer ✔✔false
, What should SPAT briefings include? - correct answer ✔✔Any information contained in the safety
video/live demonstration and the safety features card which the SPAT would not be able to receive
during the normal conducting of that briefing.
Should a passenger be found smoking on board, Cabin Crew must always: - correct answer ✔✔Inform
passenger of regulation, request compliance and advise that they
will be met upon landing;
Advise the PIC of the situation so they can request a Customer Sales
Manager (CSM) to meet the arrival of the flight;
Follow procedures outlined in the levels of interference grid Level 1. See
section 3.6 Unlawful Interference - Disruptive/Unruly Passengers;
Complete Disruptive Passenger Security eReport or ACF34D;
Remit any hard evidence, such as a cigarette butt, to the CSM meeting the
flight;
Include any evidence of tampering with the smoke detector as this is a
separate offence.
(T OR F) When the seat belt sign is on, Cabin Crew must discontinue service and be seated with seat
belt/harness fastened as soon as possible at all times. - correct answer ✔✔false (except Performing
safety related duties during taxi; or when experiencing light turbulence during flight.)
(T OR F) On Single Aisle Aircraft, Cabin Crew must not transfer carts/trolleys between galleys while
aircraft is on the ground with passengers on board. - correct answer ✔✔true
(T OR F) All curtains and dividers must be secured in the closed position for passenger boarding and
deplaning, as well as during taxi, take-off and landing. Curtains that cannot be secured open must be
removed. - correct answer ✔✔false
When can the boarding door be closed? - correct answer ✔✔• All baggage is stowed in approved
designated stowage areas; • All overhead bins are closed; and• The PIC has authorized it can be closed.
