HRTM :110 Mod 1 Quiz and answers
verified to pass
Since it's introduction, the pineapple has been internationally recognized as: -
correct answer a symbol of hospitality, friendliness, warmth and cheer
Ethics is in hospitality is: - correct answer a set of moral principles and values
used to answer questions about right and wrong
We have a 1,400 room hotel and sell only 1,200 rooms thus losing the
revenue for 200 rooms. This represents the ________ of product. - correct
answer perishability
Moments of truth are: - correct answer guest encounters
The Ritz- Carlton Hotel Company, under the leadership of Horst Schulze
received which prestigious award for quality in both 1992 and 1999? - correct
answer The Malcolm Baldrige National Quality Award
The Malcolm Baldrige National Quality Award is the ________ level of
national recognition a company can receive. - correct answer highest
In the hospitality industry, perishability means: - correct answer an unsold
airline seat, hotel room, or empty restaurant table
________ is a participatory process that provides an opportunity for
employees of all levels to work in groups to establish guest service
expectations and determine the best way to meet or exceed guest
expectations. - correct answer Total Quality Management?
verified to pass
Since it's introduction, the pineapple has been internationally recognized as: -
correct answer a symbol of hospitality, friendliness, warmth and cheer
Ethics is in hospitality is: - correct answer a set of moral principles and values
used to answer questions about right and wrong
We have a 1,400 room hotel and sell only 1,200 rooms thus losing the
revenue for 200 rooms. This represents the ________ of product. - correct
answer perishability
Moments of truth are: - correct answer guest encounters
The Ritz- Carlton Hotel Company, under the leadership of Horst Schulze
received which prestigious award for quality in both 1992 and 1999? - correct
answer The Malcolm Baldrige National Quality Award
The Malcolm Baldrige National Quality Award is the ________ level of
national recognition a company can receive. - correct answer highest
In the hospitality industry, perishability means: - correct answer an unsold
airline seat, hotel room, or empty restaurant table
________ is a participatory process that provides an opportunity for
employees of all levels to work in groups to establish guest service
expectations and determine the best way to meet or exceed guest
expectations. - correct answer Total Quality Management?
