CALP EXAM STUDY GUIDE WITH COMPLETE
SOLUTION!!
The definition of disability applies to two impairments. Identify them and give an
example of each.
answers: Physical and Mental Impairments:
Physical Impairment includes: Any psychological disorder or condition. A
cosmetic disfigurement Any anatomical loss affecting specific body systems
Mental Impairment includes: Any mental or psychological disorder such as mental
retardation, organic brain syndrome, emotional or mental illness, or specific
learning difficulties.
How would you define teamwork?
answers: 1.) Supporting your teammates
2.) Going out of your way to help your teammates
3.) Putting the team goals ahead of your personal goals
4.) Being reliable
5.) Communicating clearly
6.) Listening to others
7.) Treating others respectfully
Why is the Leasing Professional critical to the success of the community?
answers: 1.) They show and lease apartments
,2.) They deal with and serve residents
3.) They market to prospective residents
4.) They have an accurate pulse on their market
5.) They understand the impact their community has on the market and the
industry.
6.) They increase revenue by leasing and renewing apartments to qualified
applicants and residents.
7.) They enhance the value of the community by marketing and selling the
apartments at the most achievable rent rates to qualified prospective residents.
8.) They adhere to the industry's regulations and therefore minimize liability for the
owner and/or management firm.
List at least five typical responsibilities of a Leasing Professional
answers: 1.) Comply with all regulatory laws and guidelines
2.) Pre-lease apartments on vacate notice
3.) Inspect apartments for tour and move-in readiness
4.) Accept and process applications for leasing
5.) Conduct follow-ups
6.) Communicate with residents
7.) Shop the competition
8.) Read ads, marketing materials, and websites
9.) Answer the telephone
10.) Process service requests
11.) Collect deposits and pro-rated rent fees
,12.) Recruit referrals
13.) Perform outreach marketing activities
14.) Conduct resident satisfaction services
15.) Attend local apartment association events
16.) Complete market surveys
17.) Demonstrate the features and benefits of the apartments
18.) Accept and process renewal paperwork
How does a Leasing Professional project a positive image?
answers: 1.) Express pride, competency, and integrity in their interactions with
others
2.) Dress professionally
3.) Use appropriate language
4.) Act ethically
What three areas of specialized knowledge are essential for the Leasing
Professional? Define each.
answers: 1.) Market Knowledge: The demographic and product information about
your apartment community, its primary competitors and potential future
competition including housing being planned and/or under development in their
area.
2.) Product Knowledge: Thorough understanding of all of the products and
services available in your own community, apartment home, amenities, the
surrounding neighborhood, and that of your area's competitors.
, 3.) Resident Profile: Specific information that describes the apartment community's
typical residents and their needs, wants, and qualifying characteristics.
The role of a Leasing Professional has what two value components?
answers: 1.) To assist people in finding suitable housing that meets their lifestyle
needs.
2.) To add value for your property's owner
List the critical components of site teamwork
answers: 1.) Understand your team's goal(s)
2.) Understand your role in achieving the goals
3.) Communicate clearly and often
4.) Network outside of the team to bring in new ideas
What are the "Big Rocks" in your life?
answers: 1.) True priorities
2.) Highly important items that are not necessarily urgent
What are the "Little Rocks" in your life?
answers: 1.) Lesser priorities that make a lot of noise
2.) Unimportant items that appear urgent
3.) Overwhelmingly more of then than big rocks
List the seven-step process to to create a plan for your work.
SOLUTION!!
The definition of disability applies to two impairments. Identify them and give an
example of each.
answers: Physical and Mental Impairments:
Physical Impairment includes: Any psychological disorder or condition. A
cosmetic disfigurement Any anatomical loss affecting specific body systems
Mental Impairment includes: Any mental or psychological disorder such as mental
retardation, organic brain syndrome, emotional or mental illness, or specific
learning difficulties.
How would you define teamwork?
answers: 1.) Supporting your teammates
2.) Going out of your way to help your teammates
3.) Putting the team goals ahead of your personal goals
4.) Being reliable
5.) Communicating clearly
6.) Listening to others
7.) Treating others respectfully
Why is the Leasing Professional critical to the success of the community?
answers: 1.) They show and lease apartments
,2.) They deal with and serve residents
3.) They market to prospective residents
4.) They have an accurate pulse on their market
5.) They understand the impact their community has on the market and the
industry.
6.) They increase revenue by leasing and renewing apartments to qualified
applicants and residents.
7.) They enhance the value of the community by marketing and selling the
apartments at the most achievable rent rates to qualified prospective residents.
8.) They adhere to the industry's regulations and therefore minimize liability for the
owner and/or management firm.
List at least five typical responsibilities of a Leasing Professional
answers: 1.) Comply with all regulatory laws and guidelines
2.) Pre-lease apartments on vacate notice
3.) Inspect apartments for tour and move-in readiness
4.) Accept and process applications for leasing
5.) Conduct follow-ups
6.) Communicate with residents
7.) Shop the competition
8.) Read ads, marketing materials, and websites
9.) Answer the telephone
10.) Process service requests
11.) Collect deposits and pro-rated rent fees
,12.) Recruit referrals
13.) Perform outreach marketing activities
14.) Conduct resident satisfaction services
15.) Attend local apartment association events
16.) Complete market surveys
17.) Demonstrate the features and benefits of the apartments
18.) Accept and process renewal paperwork
How does a Leasing Professional project a positive image?
answers: 1.) Express pride, competency, and integrity in their interactions with
others
2.) Dress professionally
3.) Use appropriate language
4.) Act ethically
What three areas of specialized knowledge are essential for the Leasing
Professional? Define each.
answers: 1.) Market Knowledge: The demographic and product information about
your apartment community, its primary competitors and potential future
competition including housing being planned and/or under development in their
area.
2.) Product Knowledge: Thorough understanding of all of the products and
services available in your own community, apartment home, amenities, the
surrounding neighborhood, and that of your area's competitors.
, 3.) Resident Profile: Specific information that describes the apartment community's
typical residents and their needs, wants, and qualifying characteristics.
The role of a Leasing Professional has what two value components?
answers: 1.) To assist people in finding suitable housing that meets their lifestyle
needs.
2.) To add value for your property's owner
List the critical components of site teamwork
answers: 1.) Understand your team's goal(s)
2.) Understand your role in achieving the goals
3.) Communicate clearly and often
4.) Network outside of the team to bring in new ideas
What are the "Big Rocks" in your life?
answers: 1.) True priorities
2.) Highly important items that are not necessarily urgent
What are the "Little Rocks" in your life?
answers: 1.) Lesser priorities that make a lot of noise
2.) Unimportant items that appear urgent
3.) Overwhelmingly more of then than big rocks
List the seven-step process to to create a plan for your work.
