STATION AGENT EXAM # 3
QUESTIONS WITH 100% SOLVED
ANSWERS!!
1 of 76
Definition
- Monitor the gate and clean the heads . . . especially the
Read Head.
- If the gate continues to reject the ticket, complete a RFM.
- Place the problem side of the gate "Out of Service" and place "Out
of Service" stickers over the ticket bezel.
Give this one a try later!
, What are the guideline to using a What are the products available to
Ride Voucher? be stored on Clipper Cards?
What are the mandatory
requirements for the What are the steps for a "Read
EPAMD's (Segways)? Head" problem?
Don't know?
2 of 76
Term
What do you do if you get a report of a lost child?
Give this one a try later!
1) Obtain info. @where and how the child was lost.
2)Try to determine if the child may be in the station or on a train.
3) Immediately comtact Comspec @ O.C.C or BPS.
4) Provide a detailed descriptiion including: Gender, Age, Ethnicity,
Name, Clothing, Special comditions, and relationship to reporting party.
- Advise the customer of the correct procedure.
- If the passenger refuses, contact BPS.
- Provide a description of the suspect
- Complet a U.O.R
, - Collect loose coins or bills
- Place in a Treasure Payment envelope
- Label the machine number
- Place in the CHB bag
Call the Communication's Department at ext. 7110.
If they arrive outside of normal business hours, contact the O.C.C. manager at ext.
41522 for authorization.
Don't know?
3 of 76
Term
How do you handle a dispute with a customer and cannot agreeably
resolve the situation?
Give this one a try later!
- Contact BPS
-Explain the situation and details - Call BPS
Complet a U.O.R providing as many - ???
details as possible.
Contact Communication
department @ ext.# 7110. - Must be observed by a S/A and
If they arrive outside of normal
/or Bart Personnel.
business hours, the as/A
- Witness will be asked to make a
shall
C.A. by B.P.S.
contact the O.C.C Manager @ ext.
4152.
, Don't know?
4 of 76
Term
When dialing 9-1-1 from a station's payphone, who will answer?
Give this one a try later!
No-Invalid Fare
No- Overstay - Web applications for the TSI and
No- Blocked DOS
Card No- Invalid - BOSC card reader
Card No- - Ticket Reader
Expired Card
- Collect loose coins or bills
- Place in a Treasure - BPS
Payment envelope - SFPD if call placed
- Label the machine number between Emb-24th sweet
- Place in the CHB bag
Don't know?
5 of 76
Definition
- An animal must be individually trained to perform a task for
a person with a disability.
QUESTIONS WITH 100% SOLVED
ANSWERS!!
1 of 76
Definition
- Monitor the gate and clean the heads . . . especially the
Read Head.
- If the gate continues to reject the ticket, complete a RFM.
- Place the problem side of the gate "Out of Service" and place "Out
of Service" stickers over the ticket bezel.
Give this one a try later!
, What are the guideline to using a What are the products available to
Ride Voucher? be stored on Clipper Cards?
What are the mandatory
requirements for the What are the steps for a "Read
EPAMD's (Segways)? Head" problem?
Don't know?
2 of 76
Term
What do you do if you get a report of a lost child?
Give this one a try later!
1) Obtain info. @where and how the child was lost.
2)Try to determine if the child may be in the station or on a train.
3) Immediately comtact Comspec @ O.C.C or BPS.
4) Provide a detailed descriptiion including: Gender, Age, Ethnicity,
Name, Clothing, Special comditions, and relationship to reporting party.
- Advise the customer of the correct procedure.
- If the passenger refuses, contact BPS.
- Provide a description of the suspect
- Complet a U.O.R
, - Collect loose coins or bills
- Place in a Treasure Payment envelope
- Label the machine number
- Place in the CHB bag
Call the Communication's Department at ext. 7110.
If they arrive outside of normal business hours, contact the O.C.C. manager at ext.
41522 for authorization.
Don't know?
3 of 76
Term
How do you handle a dispute with a customer and cannot agreeably
resolve the situation?
Give this one a try later!
- Contact BPS
-Explain the situation and details - Call BPS
Complet a U.O.R providing as many - ???
details as possible.
Contact Communication
department @ ext.# 7110. - Must be observed by a S/A and
If they arrive outside of normal
/or Bart Personnel.
business hours, the as/A
- Witness will be asked to make a
shall
C.A. by B.P.S.
contact the O.C.C Manager @ ext.
4152.
, Don't know?
4 of 76
Term
When dialing 9-1-1 from a station's payphone, who will answer?
Give this one a try later!
No-Invalid Fare
No- Overstay - Web applications for the TSI and
No- Blocked DOS
Card No- Invalid - BOSC card reader
Card No- - Ticket Reader
Expired Card
- Collect loose coins or bills
- Place in a Treasure - BPS
Payment envelope - SFPD if call placed
- Label the machine number between Emb-24th sweet
- Place in the CHB bag
Don't know?
5 of 76
Definition
- An animal must be individually trained to perform a task for
a person with a disability.
