HRTM 110 TEST 1 Question and answers
already passed
Travel - correct answer Air, Cruise Ship, Rail, Coach, Automobile,
Ecotourism.
Lodging - correct answer Hotels, Motels, Resorts
Assembly and Event Management - correct answer Meetings, Conventions,
Expositions
Restaurants and Management Services - correct answer Restaurants,
Management Services (Russell house is very different compared to California
Dreaming but they are both restaurants on campus)
Recreation - correct answer Attractions, Gaming, Parks, Recreation
Who are emerging economy destinations? - correct answer Asia and the
Pacific, the Middle East and Africa will increase their shares
Intangibility - correct answer can't touch it, the service cannot be touched
Inseparability - correct answer you cannot give someone your experience or
attitude, serving a table with a smile as appose to bring pissed and rude.
Variability - correct answer Each time and experience is different. Traveling
with kids vs. traveling for business. Even traveling with teenagers or toddlers
will change the experience.
,Perishability - correct answer If I don't sell my hotel rooms tonight, I can't wait
until tomorrow because thats a different day... So if it is empty I cannot make
up for that lose.
How much is tourism worth for our GDP - correct answer 10%
Pineapple Tradition - correct answer Favored fruit to serve royalty and the
elite, Globally recognized as symbol of hospitality, Symbol of welcoming and
friendship
Get IT Right
Get ME Right
WOW me if you can - correct answer get the room clean, bathroom clean
(what is expected)
am I traveling with kids (was the experience be personal)
make the experience better than I hoped.
Total Quality Management (TQM) - correct answer = error prevention vs.
quality control (QC) = error detection
Service Spirit - correct answer when people are happy to do something extra
to make the guest experience memorable.
Seven Sins of Service - correct answer Apathy, Brush-off, Coldness,
Condescension, Robotic like behavior, Rule book, runaround
First Olympic Games - correct answer 776 BC
, 1850 - correct answer Monaco became a health resort and developed
casinos
1800s - correct answer rail travel
1900s - correct answer auto travel
1980 - correct answer cruising
Who is a tourist? - correct answer -travels at least 50 miles from home
-takes a leap out of ordinary life to visit another community, either in space or
in culture
-travels/stays in places outside their usual environment for NOT MORE than
one consecutive year for leisure, business, and other purposes
Multiplier Effect - correct answer original money is used again in the
community
(we can travel more with the opening of borders, an increase in disposable
income and vacation time {two income families}, reasonably priced airfares,
increase in number of people with more time and money, more people with
the urge to travel
What Fuels Tourism? - correct answer Leisure Time; growing, 19 hrs/week
on leisure activities
Demographic Trends; 35-45 travel most, Gen Y is me
Vacation Time have shortened BUT take more trips; 1950-60 was 10-14 days
--> 1970-80 was 5-7 days/twice per yr --> 1990 was 2-3 days --> now the
trend is 2 day trips
already passed
Travel - correct answer Air, Cruise Ship, Rail, Coach, Automobile,
Ecotourism.
Lodging - correct answer Hotels, Motels, Resorts
Assembly and Event Management - correct answer Meetings, Conventions,
Expositions
Restaurants and Management Services - correct answer Restaurants,
Management Services (Russell house is very different compared to California
Dreaming but they are both restaurants on campus)
Recreation - correct answer Attractions, Gaming, Parks, Recreation
Who are emerging economy destinations? - correct answer Asia and the
Pacific, the Middle East and Africa will increase their shares
Intangibility - correct answer can't touch it, the service cannot be touched
Inseparability - correct answer you cannot give someone your experience or
attitude, serving a table with a smile as appose to bring pissed and rude.
Variability - correct answer Each time and experience is different. Traveling
with kids vs. traveling for business. Even traveling with teenagers or toddlers
will change the experience.
,Perishability - correct answer If I don't sell my hotel rooms tonight, I can't wait
until tomorrow because thats a different day... So if it is empty I cannot make
up for that lose.
How much is tourism worth for our GDP - correct answer 10%
Pineapple Tradition - correct answer Favored fruit to serve royalty and the
elite, Globally recognized as symbol of hospitality, Symbol of welcoming and
friendship
Get IT Right
Get ME Right
WOW me if you can - correct answer get the room clean, bathroom clean
(what is expected)
am I traveling with kids (was the experience be personal)
make the experience better than I hoped.
Total Quality Management (TQM) - correct answer = error prevention vs.
quality control (QC) = error detection
Service Spirit - correct answer when people are happy to do something extra
to make the guest experience memorable.
Seven Sins of Service - correct answer Apathy, Brush-off, Coldness,
Condescension, Robotic like behavior, Rule book, runaround
First Olympic Games - correct answer 776 BC
, 1850 - correct answer Monaco became a health resort and developed
casinos
1800s - correct answer rail travel
1900s - correct answer auto travel
1980 - correct answer cruising
Who is a tourist? - correct answer -travels at least 50 miles from home
-takes a leap out of ordinary life to visit another community, either in space or
in culture
-travels/stays in places outside their usual environment for NOT MORE than
one consecutive year for leisure, business, and other purposes
Multiplier Effect - correct answer original money is used again in the
community
(we can travel more with the opening of borders, an increase in disposable
income and vacation time {two income families}, reasonably priced airfares,
increase in number of people with more time and money, more people with
the urge to travel
What Fuels Tourism? - correct answer Leisure Time; growing, 19 hrs/week
on leisure activities
Demographic Trends; 35-45 travel most, Gen Y is me
Vacation Time have shortened BUT take more trips; 1950-60 was 10-14 days
--> 1970-80 was 5-7 days/twice per yr --> 1990 was 2-3 days --> now the
trend is 2 day trips
