HRTM 110 Midterm Question and
answers 100% correct
what is the symbol of hospitality management? - correct answer the
pineapple
"hospitality" comes from what French word? - correct answer hospice
hospitality is similar to business, but with an emphasis on ... - correct answer
service, experience and guest satisfaction
are the services provided intangible/tangible and perishable/unperishable -
correct answer intangible and perishable
what are the 3 outcomes of the moment of truth? - correct answer meet,
exceed, fail
who is responsible for guest service? - correct answer everyone
what is an example of employee empowerment? - correct answer Disney cast
members have a $200 daily budget
what is the main challenge of tourism? - correct answer flattening the demand
curve
...% of the world's workforce relies on tourism - correct answer 10%
, tourism - correct answer comprises activities of people traveling to and
staying places outside of their usual environment, for not more than one
consecutive year, for leisure, business or other purposes
tourist - correct answer a person who stays for more than one night and less
than one year
visitor - correct answer people who visit a country other than where they
reside for not more than one year (visitor = tourist who stays outside of their
country)
excursionist - correct answer people who travel to a site and returns the same
day
first age of tourism - correct answer pre-industrial revolution
who were the first travelers and what did they travel for? - correct answer
Phoenicians and business tourists
who were the first leisure travelers? - correct answer romans
what was the main purpose of medieval travel? - correct answer religious
based travel
second age of tourism - correct answer railway age
third age of tourism - correct answer automobile travel
fourth age of tourism - correct answer air travel
answers 100% correct
what is the symbol of hospitality management? - correct answer the
pineapple
"hospitality" comes from what French word? - correct answer hospice
hospitality is similar to business, but with an emphasis on ... - correct answer
service, experience and guest satisfaction
are the services provided intangible/tangible and perishable/unperishable -
correct answer intangible and perishable
what are the 3 outcomes of the moment of truth? - correct answer meet,
exceed, fail
who is responsible for guest service? - correct answer everyone
what is an example of employee empowerment? - correct answer Disney cast
members have a $200 daily budget
what is the main challenge of tourism? - correct answer flattening the demand
curve
...% of the world's workforce relies on tourism - correct answer 10%
, tourism - correct answer comprises activities of people traveling to and
staying places outside of their usual environment, for not more than one
consecutive year, for leisure, business or other purposes
tourist - correct answer a person who stays for more than one night and less
than one year
visitor - correct answer people who visit a country other than where they
reside for not more than one year (visitor = tourist who stays outside of their
country)
excursionist - correct answer people who travel to a site and returns the same
day
first age of tourism - correct answer pre-industrial revolution
who were the first travelers and what did they travel for? - correct answer
Phoenicians and business tourists
who were the first leisure travelers? - correct answer romans
what was the main purpose of medieval travel? - correct answer religious
based travel
second age of tourism - correct answer railway age
third age of tourism - correct answer automobile travel
fourth age of tourism - correct answer air travel
