WGU C201 EXAM QUESTIONS AND VERIFIED
ANSWERS
Management - ✔✔The process of achieving organizational objectives through the
effective utilization of people and resources.
Manager - ✔✔An individual responsible for combining human and technical resources to
achieve company goals and objectives.
Top Manager - ✔✔A manager who designs long-term plans, sets direction, and inspires
employees to achieve organizational goals.
Middle Manager - ✔✔A manager who focuses on specific mission, operations, and
procedures to ensure efficient execution of organizational plans.
Supervisory Manager - ✔✔A manager who interacts with non-management employees,
implements plans, and motivates workers to achieve desired outcomes.
Planning - ✔✔The process of setting organizational objectives and determining the most
effective ways to achieve them.
Controlling - ✔✔The process of assessing the success of planning and providing feedback
for future planning and decision-making.
Vision - ✔✔A target for company actions that guides towards opportunities and
differentiation from competitors.
Ethical Standards - ✔✔High standards of conduct that result in a stable workforce, job
satisfaction, and customer loyalty.
, Mission Statement - ✔✔A written explanation of a company's purpose, target
customers, and unique differentiation.
SWOT Analysis - ✔✔A comparison of a company's strengths, weaknesses, opportunities,
and threats to those of its competitors.
Objectives - ✔✔Guideposts for desired performance in areas such as sales, customer
service, and employee satisfaction.
Programmed Decisions - ✔✔Routine decisions that are streamlined and frequently
recurring, often based on established rules or guidelines.
Nonprogrammed Decisions - ✔✔Complex decisions that require individual evaluation
and are not easily addressed by established rules or guidelines.
Decision-Making Process - ✔✔A systematic approach that involves recognizing a
problem, developing and evaluating alternatives, selecting and implementing the chosen
alternative, and following up to assess its effectiveness.
Leadership - ✔✔The act of directing or inspiring people to attain organizational goals and
objectives.
Autocratic Leadership - ✔✔A leadership style where the leader makes decisions without
consulting employees, often relying on their own authority and expertise.
Democratic Leadership - ✔✔A leadership style where the leader asks for suggestions and
encourages employee participation in decision-making.
ANSWERS
Management - ✔✔The process of achieving organizational objectives through the
effective utilization of people and resources.
Manager - ✔✔An individual responsible for combining human and technical resources to
achieve company goals and objectives.
Top Manager - ✔✔A manager who designs long-term plans, sets direction, and inspires
employees to achieve organizational goals.
Middle Manager - ✔✔A manager who focuses on specific mission, operations, and
procedures to ensure efficient execution of organizational plans.
Supervisory Manager - ✔✔A manager who interacts with non-management employees,
implements plans, and motivates workers to achieve desired outcomes.
Planning - ✔✔The process of setting organizational objectives and determining the most
effective ways to achieve them.
Controlling - ✔✔The process of assessing the success of planning and providing feedback
for future planning and decision-making.
Vision - ✔✔A target for company actions that guides towards opportunities and
differentiation from competitors.
Ethical Standards - ✔✔High standards of conduct that result in a stable workforce, job
satisfaction, and customer loyalty.
, Mission Statement - ✔✔A written explanation of a company's purpose, target
customers, and unique differentiation.
SWOT Analysis - ✔✔A comparison of a company's strengths, weaknesses, opportunities,
and threats to those of its competitors.
Objectives - ✔✔Guideposts for desired performance in areas such as sales, customer
service, and employee satisfaction.
Programmed Decisions - ✔✔Routine decisions that are streamlined and frequently
recurring, often based on established rules or guidelines.
Nonprogrammed Decisions - ✔✔Complex decisions that require individual evaluation
and are not easily addressed by established rules or guidelines.
Decision-Making Process - ✔✔A systematic approach that involves recognizing a
problem, developing and evaluating alternatives, selecting and implementing the chosen
alternative, and following up to assess its effectiveness.
Leadership - ✔✔The act of directing or inspiring people to attain organizational goals and
objectives.
Autocratic Leadership - ✔✔A leadership style where the leader makes decisions without
consulting employees, often relying on their own authority and expertise.
Democratic Leadership - ✔✔A leadership style where the leader asks for suggestions and
encourages employee participation in decision-making.
