Module 3 Test Bank Exam Q&A
Name and briefly describe the five four theoretical bases of power. Five is stricken
out here because the book lists five but two are essentially the same thing. - Answer-
Reward and coercive are two sides of the same side. Sometimes the potential to
withhold a reward is coercive just as the potential to prevent a punishment is
rewarding
How do we define leadership in this course? - Answer-Leadership is defined as a
process of influencing people to accomplish the mission, inspiring the commitment,
and improving the organization.
Compare and contrast leadership with 2 of these prototypes. - Answer-Managers-
perform functions, planning, investigating, organizing, and control
Leaders- influence others
Two Types of Leader Behavior - Answer-Task and Relationship
Followership - Answer-The willingness to cooperate in working towards the
accomplishment of the group mission
What is the essence of conflict in 1 word? - Answer-Negotiation
Why do we have conflicts in the first place? - Answer-Incompatible personalities
Misunderstandings (communication breakdowns)
Competition for scarce resources
Environmental uncertainty
Differing values/opinions (perspectives)
What are the four types of conflict? - Answer-Latent: Task
Latent: Interpersonal
Overt: Task
Overt: Interpersonal
List and briefly describe the three ways people actively manage conflict - Answer-
Positive change
Innovation
Effective team building
Can we or should we avoid conflict? Why or why not? - Answer-Yes we should avoid
try and avoid conflict because it could hurt others and it
What is the fundamental general difference between a functional and dysfunctional
resolution of conflict? - Answer-Functional: Healthy resolution of conflicts improves ...
decision-making quality ...
and collective performance.
Dysfunctional: Unhealthy responses to conflict impedes...
Name and briefly describe the five four theoretical bases of power. Five is stricken
out here because the book lists five but two are essentially the same thing. - Answer-
Reward and coercive are two sides of the same side. Sometimes the potential to
withhold a reward is coercive just as the potential to prevent a punishment is
rewarding
How do we define leadership in this course? - Answer-Leadership is defined as a
process of influencing people to accomplish the mission, inspiring the commitment,
and improving the organization.
Compare and contrast leadership with 2 of these prototypes. - Answer-Managers-
perform functions, planning, investigating, organizing, and control
Leaders- influence others
Two Types of Leader Behavior - Answer-Task and Relationship
Followership - Answer-The willingness to cooperate in working towards the
accomplishment of the group mission
What is the essence of conflict in 1 word? - Answer-Negotiation
Why do we have conflicts in the first place? - Answer-Incompatible personalities
Misunderstandings (communication breakdowns)
Competition for scarce resources
Environmental uncertainty
Differing values/opinions (perspectives)
What are the four types of conflict? - Answer-Latent: Task
Latent: Interpersonal
Overt: Task
Overt: Interpersonal
List and briefly describe the three ways people actively manage conflict - Answer-
Positive change
Innovation
Effective team building
Can we or should we avoid conflict? Why or why not? - Answer-Yes we should avoid
try and avoid conflict because it could hurt others and it
What is the fundamental general difference between a functional and dysfunctional
resolution of conflict? - Answer-Functional: Healthy resolution of conflicts improves ...
decision-making quality ...
and collective performance.
Dysfunctional: Unhealthy responses to conflict impedes...
