MGMT311 Exam 2 Questions And Correct
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Trust is rooted in three different kinds of factors:
Ans: Disposition-based
Cognition-based
Affect-based
Disposition based trust (trust propensity)
Ans: expectation that the words, promises, and statements of
individuals and groups can be relied upon
Cognition-based trust (trustworthiness)
Ans: the characteristics of a trustee that inspire trust (ability,
benevolence, integrity)
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Affect-based trust
Ans: Trust rooted in emotion rather than reason
Based on an emotional bond with the trustee
Acts as a supplement to other types of trust
Distributive Justice
Ans: reflects the perceived fairness of decision-making outcomes
(pay, promotions, assignments)
Types of Justice
Ans: distributive
procedural
interpersonal
informational
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Trust
Ans: the willingness to be vulnerable to a trustee based on positive
expectations about the trustee's actions and intentions
Justice
Ans: the perceived fairness of an authority's decision making
Ethics
Ans: the degree to which the behaviors of an authority are in
accordance with generally accepted moral norms
Tacit Knowledge
Ans: Difficult to communicate; gained with experience