courtesy - Answers intentionally remembering to say "hello", "goodbye", "please" and "thank you", and
knocking on a door before entering
use of names - Answers making eye contact and smiling while stating to the patient at the beginning of
the clinical day, "Hi, I'm Gretchen, a nursing student"
trustworthiness - Answers relying on someone without doubt or question and helping others without
hesitation
autonomy and responsibility - Answers making choices and accepting responsibility for the outcome of
those actions
assertiveness - Answers allows a person to express feelings and ideas without judging or hurting others
which of the following represent forms of non-verbal communication? (choose all that apply) - Answers
facial expression, eye contact, gestures, and posture and gait
A new nurse complains to her preceptor that she has no time for therapeutic communication with her
patients. Which of the following is the best strategy to help the nurse find more time for this
communication? - Answers include communication while performing tasks such as changing dressings
and checking vital signs
A nurse is talking with a young-adult patient about the purpose of a new medication. The nurse says, "I
want to be clear. Can you tell me in your words the purpose of this medicine?" This exchange is an
example of which element of the transactional communication process? - Answers obtaining feedback
A patient who is Spanish-speaking does not appear to understand the nurse's information on wound
care. Which action should the nurse take? - Answers use a professional interpreter to provide wound
care education in Spanish
A nurse is assigned to care for a patient for the first time and states, "I don't know a lot about your
culture and want to learn how to better meet your healthcare needs." Which therapeutic
communication technique did the nurse use in this situation? - Answers Humility
A new nurse is experiencing lateral violence at work. Which steps could the nurse take to address this
problem? - Answers talk with the preceptor or manager and ask for assistance in handling this issue
A patient is evaluated in the emergency department after causing an automobile accident while being
under the influence of alcohol. While assessing the patient, which statement would be the most
therapeutic? - Answers "tell me what happened before, during, and after the automobile accident
tonight."
, When working with an older adult who is hearing-impaired, the use of which techniques would improve
communication? (Select all that apply.) - Answers check for needed adaptive equipment, give the
patient time to respond to questions, keep communication short and to the point
The SURETY Model a model that can be used to facilitate: - Answers active listening
A nurse hears a colleague tell a nursing student that she never touches a patient unless she is
performing a procedure or doing an assessment. The nurse tells the student that from a caring
perspective: - Answers touch forms a connection between nurse and patient
Of the five caring processes described by Swanson, which describes "knowing the patient?" - Answers
establishing an understanding of a specific patient
A Muslim woman enters the clinic to have a woman's health examination for the first time. Which
nursing behavior applies Swanson's caring process of "knowing the patient?" - Answers gaining an
understanding of what a woman's health examination means to the patient
A patient is fearful of upcoming surgery and a possible cancer diagnosis. He discusses his love for the
Bible with his nurse, who recommends a favorite Bible verse. Another nurse tells the patient's nurse that
there is no place in nursing for spiritual caring. The patient's nurse replies: - Answers "Spiritual, mind,
and body connections can affect health."
When a nurse helps a patient find the meaning of cancer by supporting beliefs about life, this is an
example of: - Answers instilling hope and faith
An example of a nursing caring behavior that families of acutely ill patients perceive as important to
patients' well-being is: - Answers asking permission before performing a procedure on a patient
listening is not only "taking in" what a patient says, but also includes - Answers interpreting and
understanding what the patient means
A nurse is caring for an older adult who needs to enter an assisted living facility following discharge from
the hospital. Which of the following is and example of listening that displays caring? - Answers the nurse
listens to the patient's story whole sitting on the side of the bed and then summarizes the story
presence involves a person-to-person encounter that: - Answers conveys a closeness and a sense of
caring
A nurse enters a patients room, arranges the supplies for a Foley catheter insertion, and explains the
procedure to the patient. She tells the patient what to expect; just before inserting the catheter, she
tells the patient to relax and she will not fell the bladder pressure. The nurse then proceeds to skillfully
insert the Foley catheter. This is an example of what type of touch? - Answers task-oriented touch
A hospice nurse sits at the bedside of a male patient in the final stages of cancer. He and his parents
made the decision that he would move home and they would help him in his final stages of his disease.
The family participates in his care, but lately the nurse had increased the amount of time she spends