D351-Section 4 Workplace Legal Compliance
Lesson 1-4 Questions and Answers
What do employees do during the exploration stage? They explore the change, often
through training, to better understand its impact.
What is the fourth stage of the change process? Commitment.
What is necessary for implementing the change? Commitment from employees.
Do all employees show commitment to the change? No, some employees may continue to
resist the change.
What is a cue? A reminder to do or not do a behavior.
Give examples of cues. (A) Running shoes left near your bed. (B) Phone dings. (C)
Feeling sad.
What is a routine? The behavior that is performed.
Give examples of routines. (A) Running first thing in the morning. (B) Checking your
phone. (C) Eating and/or drinking.
, What is a reward? Something that reinforces the behavior.
Give examples of rewards. (A) Endorphin rush, feeling good about yourself and healthier,
weight loss and more energy, healthy breakfast. (B) Words with the caller. (C) Temporary escape
from sadness, which often doesn't work and can lead to other problems and bad habits.
What are the methods for overcoming resistance to change? Develop a positive trust
climate for change, Plan, Clearly state why the change is needed and how it will affect
employees, Create a win-win situation, Involve employees, Provide support and evaluation,
Create urgency.
What are the determinants of job satisfaction? Personality, Work itself, Pay, Growth,
Coworkers, Management, Communication
What is one way companies measure job satisfaction? Pulse Surveys or Questionnaires
What is the purpose of the Railway Labor Act? To limit the impact of railroad strikes on
interstate commerce.
What does the Railway Labor Act cover? Railroads and airlines.
What is the role of the National Mediation Board? To mediate between management and
labor for agreement.
Lesson 1-4 Questions and Answers
What do employees do during the exploration stage? They explore the change, often
through training, to better understand its impact.
What is the fourth stage of the change process? Commitment.
What is necessary for implementing the change? Commitment from employees.
Do all employees show commitment to the change? No, some employees may continue to
resist the change.
What is a cue? A reminder to do or not do a behavior.
Give examples of cues. (A) Running shoes left near your bed. (B) Phone dings. (C)
Feeling sad.
What is a routine? The behavior that is performed.
Give examples of routines. (A) Running first thing in the morning. (B) Checking your
phone. (C) Eating and/or drinking.
, What is a reward? Something that reinforces the behavior.
Give examples of rewards. (A) Endorphin rush, feeling good about yourself and healthier,
weight loss and more energy, healthy breakfast. (B) Words with the caller. (C) Temporary escape
from sadness, which often doesn't work and can lead to other problems and bad habits.
What are the methods for overcoming resistance to change? Develop a positive trust
climate for change, Plan, Clearly state why the change is needed and how it will affect
employees, Create a win-win situation, Involve employees, Provide support and evaluation,
Create urgency.
What are the determinants of job satisfaction? Personality, Work itself, Pay, Growth,
Coworkers, Management, Communication
What is one way companies measure job satisfaction? Pulse Surveys or Questionnaires
What is the purpose of the Railway Labor Act? To limit the impact of railroad strikes on
interstate commerce.
What does the Railway Labor Act cover? Railroads and airlines.
What is the role of the National Mediation Board? To mediate between management and
labor for agreement.
