BOP Final Exam questions with
complete solutions graded A+
9 ways to control a situation / keep conflict from escalating - correct answer ✔✔1. Follow basic
principles of correctional supervision
2. PPOL
3. Be aware of inmates needs
4. Self-confidence/inner authority
5. Enforce policy/resist manipulation
6. Overcome barriers to communication
7. Non confrontation body language
8. Make request /avoid giving orders
9. Never use more force than necessary
C/O responsibility - correct answer ✔✔Ensure the safety of persons and property
Establish order
Maintain security
Contact the shift LT
Inmate discipline - correct answer ✔✔Purpose
Steps
Staff
Staff may not impose or allow corporal punishment.T/F - correct answer ✔✔True
Discipline action may not be capricious or retaliatory. T/F - correct answer ✔✔True
,Four purposes of inmate discipline - correct answer ✔✔Inmate lives in a safe manner and orderly
conduct
Staff work in safe environment
Not a method of retaliation
Not an opportunity for punishment
BOP goals - correct answer ✔✔To regulate inmate behavior,ensure it complies with BOP rules , and staff
and inmates may work /live in a safe and orderly environment
Cooperative Controls
Blue level - correct answer ✔✔Inmate behavior is controlled by normal correctional supervision
Containment Techniques
Green level - correct answer ✔✔Generally involves actions like issuing warnings,orders and writing
Incident Reports
In order to meet these responsibilities you may need to do the three steps - correct answer
✔✔Intervene: verbal conflict between inmates
Take responsibility: once involved, responsible to stop it
Get both sides of the story: be fair and impartial
At least two things you as a listener need to do - correct answer ✔✔1. Concentrate closely on the person
who is talking
2. Communicate your attention to the person, inmate fell you have lost interest and will stop talking
Four Communicating skills attention while listening - correct answer ✔✔1. Maintain eye contact
2. Attentive Posture , Positioning, and Body Language (sit or lean forward, keep still , be aware of the
look on your face )
3. Follow the speaker verbally
4. Use silence effectively ( let yourself be quiet , let the speaker be quiet too )
, Responding involves two techniques - correct answer ✔✔1. Paraphrasing
2. Reflecting
Two things are involved when Paraphrasing the words - correct answer ✔✔1. Determine what the
speaker basic message is (what they mean)
2. Rephrase in own words (
Two parts to Reflecting - correct answer ✔✔1. Identify basic feelings ( see it from speaker view)
2. Capture the specific mood and feeling in words and reflect them back to the speaker ( act like a
mirror)
Effective communication can - correct answer ✔✔Prevent a situation from escalating
Listen ,show them you are interested,and respond to show you understand both their words and feelings
Probing is - correct answer ✔✔Getting information from someone
9 Probing Skills - correct answer ✔✔1. Is the subject or feeling need to be explored
2. Use open ended questions (what,when,where,how)
3. Identify topics that need to be explored further
4. Listen for gaps,inconsistencies,and points are not clear
5. Focus on one topic at a time ,explore each issue completely before moving on
6. Do not ask yes/no questions
7. Do not ask leading questions reflect your own opinion or assumptions
8. Do not ask leading questions that will cause them to defend self
9. Use directive statements to give attention on specific points
Summarizing - correct answer ✔✔Brief statement to highlight main points of discussion. Confirming the
information
Summarizing is used at - correct answer ✔✔The end of the topic
complete solutions graded A+
9 ways to control a situation / keep conflict from escalating - correct answer ✔✔1. Follow basic
principles of correctional supervision
2. PPOL
3. Be aware of inmates needs
4. Self-confidence/inner authority
5. Enforce policy/resist manipulation
6. Overcome barriers to communication
7. Non confrontation body language
8. Make request /avoid giving orders
9. Never use more force than necessary
C/O responsibility - correct answer ✔✔Ensure the safety of persons and property
Establish order
Maintain security
Contact the shift LT
Inmate discipline - correct answer ✔✔Purpose
Steps
Staff
Staff may not impose or allow corporal punishment.T/F - correct answer ✔✔True
Discipline action may not be capricious or retaliatory. T/F - correct answer ✔✔True
,Four purposes of inmate discipline - correct answer ✔✔Inmate lives in a safe manner and orderly
conduct
Staff work in safe environment
Not a method of retaliation
Not an opportunity for punishment
BOP goals - correct answer ✔✔To regulate inmate behavior,ensure it complies with BOP rules , and staff
and inmates may work /live in a safe and orderly environment
Cooperative Controls
Blue level - correct answer ✔✔Inmate behavior is controlled by normal correctional supervision
Containment Techniques
Green level - correct answer ✔✔Generally involves actions like issuing warnings,orders and writing
Incident Reports
In order to meet these responsibilities you may need to do the three steps - correct answer
✔✔Intervene: verbal conflict between inmates
Take responsibility: once involved, responsible to stop it
Get both sides of the story: be fair and impartial
At least two things you as a listener need to do - correct answer ✔✔1. Concentrate closely on the person
who is talking
2. Communicate your attention to the person, inmate fell you have lost interest and will stop talking
Four Communicating skills attention while listening - correct answer ✔✔1. Maintain eye contact
2. Attentive Posture , Positioning, and Body Language (sit or lean forward, keep still , be aware of the
look on your face )
3. Follow the speaker verbally
4. Use silence effectively ( let yourself be quiet , let the speaker be quiet too )
, Responding involves two techniques - correct answer ✔✔1. Paraphrasing
2. Reflecting
Two things are involved when Paraphrasing the words - correct answer ✔✔1. Determine what the
speaker basic message is (what they mean)
2. Rephrase in own words (
Two parts to Reflecting - correct answer ✔✔1. Identify basic feelings ( see it from speaker view)
2. Capture the specific mood and feeling in words and reflect them back to the speaker ( act like a
mirror)
Effective communication can - correct answer ✔✔Prevent a situation from escalating
Listen ,show them you are interested,and respond to show you understand both their words and feelings
Probing is - correct answer ✔✔Getting information from someone
9 Probing Skills - correct answer ✔✔1. Is the subject or feeling need to be explored
2. Use open ended questions (what,when,where,how)
3. Identify topics that need to be explored further
4. Listen for gaps,inconsistencies,and points are not clear
5. Focus on one topic at a time ,explore each issue completely before moving on
6. Do not ask yes/no questions
7. Do not ask leading questions reflect your own opinion or assumptions
8. Do not ask leading questions that will cause them to defend self
9. Use directive statements to give attention on specific points
Summarizing - correct answer ✔✔Brief statement to highlight main points of discussion. Confirming the
information
Summarizing is used at - correct answer ✔✔The end of the topic
