Bop test 2 questions with 100%
complete solutions
Controlling the situation - correct answer ✔✔1 - intervene
2 - take responsibility
3 - get both sides of the story
Sizing up situation - correct answer ✔✔Listen to what inmates are saying, identify things out of place
Communicating attention while you listen - correct answer ✔✔1 - maintain eye contact
2 - attentive posture, positioning, and body language (lean forward, avoid distracting gestures, be aware
of facial expressions)
3- follow the speaker verbally
4 - use silence effectively (let yourself be quiet, let the speaker be quiet)
Responding - correct answer ✔✔1 - paraphrasing
2 - reflecting
Paraphrasing - correct answer ✔✔1 - determine the basic message
2 - rephrase the key content
Reflecting - correct answer ✔✔1 - identify basic feelings
2 - capture the specific mood and feeling in words and reflect them back to the speaker
Conditions which lead to hostage situation - correct answer ✔✔1 - crime in progress
2 - riot or mob action
3 - inmate grievances
4 - individual action
,Four ways of neutralizing a hostage situation - correct answer ✔✔1 - negotiations
2 - planned assault
3 - use of chemical agents
4 - marksman fire
Hostage survival strategies - correct answer ✔✔1 - accept role as a hostage (calm situation, have no
authority, no heroics, it's reality)
2 - prepare for an extended hostage incident (don't expect immediate resolution, keep strength up
during crisis, rest)
3 - get as comfortable as possible and remove signs of your office
4 - do not increase the stress level (30-60 minute most critical, do not argue or act to make worse, make
situation calm)
5 - limit conversation with hostage takers
6 - escape attempts (do not attempt unless certain)
7 - emergency plans (prepare for tactical team, consider last chance escape plans)
8 - pay attention to details
9 - good listener
10 - stay in plain view
11 - develop a positive relationship with hostage takers (present yourself as a person)
12 - retain personal control (don't appear weak)
13 - resist rape
14 - follow hostage takers instructions with reasonable delay
15 - avoid certain discussions
16 - remember details
17 - give credibility to negotiator
18 - do not negotiate
19 tactical intervention (remain still, fall to the floor)
, Hostage debriefing (immediately after) - correct answer ✔✔Cst performs psy assessment and
reorientation session
Medical screening
SIS may be present
Hostage debriefing (36-48 hours) - correct answer ✔✔Discuss experiences, deal with stress, aftercare
plan)
Hostage debriefing (seven weeks later) - correct answer ✔✔Lesson learned plan
Prepare family - correct answer ✔✔1 - let them know it could happen
2 - discuss bop policy
3 - let them know authorities will be working for safe release
4 - explain they will be notified
5 - inform family where cst will set up
Probing for information - correct answer ✔✔1 - Identify the subjects or feelings that need to be explored
2 - use open-ended questions and statement
How to identify an area that needs to be explored - correct answer ✔✔Listen for gaps, inconsistencies,
and points that are not clear
Inmate may skirt around things they are not ready to tell you
Use open-ended questions - correct answer ✔✔Don't ask questions that make them defend themselves
Don't ask leading questions that reflect your own judgements
Summarizing - correct answer ✔✔End of discussion - brief statement highlighting main points
How to summarize - correct answer ✔✔1 - select main points that were discussed (listen for consistent
themes, select highlights of what the speaker has said and seems to feel, summarize periodically)
complete solutions
Controlling the situation - correct answer ✔✔1 - intervene
2 - take responsibility
3 - get both sides of the story
Sizing up situation - correct answer ✔✔Listen to what inmates are saying, identify things out of place
Communicating attention while you listen - correct answer ✔✔1 - maintain eye contact
2 - attentive posture, positioning, and body language (lean forward, avoid distracting gestures, be aware
of facial expressions)
3- follow the speaker verbally
4 - use silence effectively (let yourself be quiet, let the speaker be quiet)
Responding - correct answer ✔✔1 - paraphrasing
2 - reflecting
Paraphrasing - correct answer ✔✔1 - determine the basic message
2 - rephrase the key content
Reflecting - correct answer ✔✔1 - identify basic feelings
2 - capture the specific mood and feeling in words and reflect them back to the speaker
Conditions which lead to hostage situation - correct answer ✔✔1 - crime in progress
2 - riot or mob action
3 - inmate grievances
4 - individual action
,Four ways of neutralizing a hostage situation - correct answer ✔✔1 - negotiations
2 - planned assault
3 - use of chemical agents
4 - marksman fire
Hostage survival strategies - correct answer ✔✔1 - accept role as a hostage (calm situation, have no
authority, no heroics, it's reality)
2 - prepare for an extended hostage incident (don't expect immediate resolution, keep strength up
during crisis, rest)
3 - get as comfortable as possible and remove signs of your office
4 - do not increase the stress level (30-60 minute most critical, do not argue or act to make worse, make
situation calm)
5 - limit conversation with hostage takers
6 - escape attempts (do not attempt unless certain)
7 - emergency plans (prepare for tactical team, consider last chance escape plans)
8 - pay attention to details
9 - good listener
10 - stay in plain view
11 - develop a positive relationship with hostage takers (present yourself as a person)
12 - retain personal control (don't appear weak)
13 - resist rape
14 - follow hostage takers instructions with reasonable delay
15 - avoid certain discussions
16 - remember details
17 - give credibility to negotiator
18 - do not negotiate
19 tactical intervention (remain still, fall to the floor)
, Hostage debriefing (immediately after) - correct answer ✔✔Cst performs psy assessment and
reorientation session
Medical screening
SIS may be present
Hostage debriefing (36-48 hours) - correct answer ✔✔Discuss experiences, deal with stress, aftercare
plan)
Hostage debriefing (seven weeks later) - correct answer ✔✔Lesson learned plan
Prepare family - correct answer ✔✔1 - let them know it could happen
2 - discuss bop policy
3 - let them know authorities will be working for safe release
4 - explain they will be notified
5 - inform family where cst will set up
Probing for information - correct answer ✔✔1 - Identify the subjects or feelings that need to be explored
2 - use open-ended questions and statement
How to identify an area that needs to be explored - correct answer ✔✔Listen for gaps, inconsistencies,
and points that are not clear
Inmate may skirt around things they are not ready to tell you
Use open-ended questions - correct answer ✔✔Don't ask questions that make them defend themselves
Don't ask leading questions that reflect your own judgements
Summarizing - correct answer ✔✔End of discussion - brief statement highlighting main points
How to summarize - correct answer ✔✔1 - select main points that were discussed (listen for consistent
themes, select highlights of what the speaker has said and seems to feel, summarize periodically)
