©THESTAR 2024/2025 ALL RIGHTS RESERVED 11:42PM. A+
Managing and Leading Today's Police Exam
Questions With Correct Answers 100%
Verified.
Essentially, police departments run on ___________ and _____________. -
Answer✔information, communication.
A companion process to communication is - Answer✔negotiation
The art or gaining compliance or selling people on an idea. - Answer✔Negotiation
Employee counseling is a form of - Answer✔negotiation
The process by which the sender-a person, group, or organization-transmits some type of
information (the message) to another person, group, or organization (the receiver). -
Answer✔Communication
The first step in the communication process is that the sender must ______ the idea or
information-translate it into a form such as writing, language, or nonverbal communication. -
Answer✔encode
Once a message has been encoded, the sender must select a ______________ _______
through which a message is transmitted or sent to the recipients. - Answer✔communications
channel
The primary communications channel are ______ and ________. - Answer✔formal, informal
The official transmissions of information in the organization, and they generally follow the
police department's chain of command or organizational chart. - Answer✔Formal
communications
Usually oral and are used to convey a variety of official and unofficial information throughout
the department. - Answer✔Informal communications
Refers to the manner in which a message is sent. - Answer✔Medium
1
, ©THESTAR 2024/2025 ALL RIGHTS RESERVED 11:42PM. A+
Conceptually translate the information into meaningful knowledge. - Answer✔Decode
The process whereby the sender initiates additional two-way communications to test the
receiver's comprehension and understanding of the information communicated. -
Answer✔Feedback
The level of feedback should increase - Answer✔1. as the content of messages becomes more
complex
2. when it is critical that receivers have the information
3. when the information is drastically different from past information or operating procedures,
and
4. when there are disruptions in the communication process itself.
Sometimes difficult for people to reduce complex issues into writing, and there is no two way
communication or feedback to ensure that the message was fully comprehended. -
Answer✔The problem with written communication
Formal communications generally flow_______. - Answer✔downward
Feedback and information about problems and issues are sometimes transmitted ______ by
subordinates. - Answer✔upward
Downward communication fall into 5 categories: - Answer✔(1) Job instructions (2) rationale or
explanations about jobs (3) procedures, practices, and policies (4) feedback on individual
performance, and (5) efforts to encourage a sense of mission and dedication towards
departmental goals
________ ______________ allow officers to communicate rapidly. - Answer✔Informal
communications
Typicalls consist of "interpersonal networking" and quasi-formal exchanges of information
between coworkers - Answer✔Informal communications
Anything that disrupts the communication process. - Answer✔noise
Perceptual problems that occur when either the sender's or the receiver's perception of the
other affects how the message is sent or received. - Answer✔status, stereotyping, value
judgments, and semantic problems
status - Answer✔when the information is judge by the significance and accuracy of information
by the status and ability of the sender.
stereotyping - Answer✔Judgments that are made about communications because of the
sender's traits or qualities.
2
Managing and Leading Today's Police Exam
Questions With Correct Answers 100%
Verified.
Essentially, police departments run on ___________ and _____________. -
Answer✔information, communication.
A companion process to communication is - Answer✔negotiation
The art or gaining compliance or selling people on an idea. - Answer✔Negotiation
Employee counseling is a form of - Answer✔negotiation
The process by which the sender-a person, group, or organization-transmits some type of
information (the message) to another person, group, or organization (the receiver). -
Answer✔Communication
The first step in the communication process is that the sender must ______ the idea or
information-translate it into a form such as writing, language, or nonverbal communication. -
Answer✔encode
Once a message has been encoded, the sender must select a ______________ _______
through which a message is transmitted or sent to the recipients. - Answer✔communications
channel
The primary communications channel are ______ and ________. - Answer✔formal, informal
The official transmissions of information in the organization, and they generally follow the
police department's chain of command or organizational chart. - Answer✔Formal
communications
Usually oral and are used to convey a variety of official and unofficial information throughout
the department. - Answer✔Informal communications
Refers to the manner in which a message is sent. - Answer✔Medium
1
, ©THESTAR 2024/2025 ALL RIGHTS RESERVED 11:42PM. A+
Conceptually translate the information into meaningful knowledge. - Answer✔Decode
The process whereby the sender initiates additional two-way communications to test the
receiver's comprehension and understanding of the information communicated. -
Answer✔Feedback
The level of feedback should increase - Answer✔1. as the content of messages becomes more
complex
2. when it is critical that receivers have the information
3. when the information is drastically different from past information or operating procedures,
and
4. when there are disruptions in the communication process itself.
Sometimes difficult for people to reduce complex issues into writing, and there is no two way
communication or feedback to ensure that the message was fully comprehended. -
Answer✔The problem with written communication
Formal communications generally flow_______. - Answer✔downward
Feedback and information about problems and issues are sometimes transmitted ______ by
subordinates. - Answer✔upward
Downward communication fall into 5 categories: - Answer✔(1) Job instructions (2) rationale or
explanations about jobs (3) procedures, practices, and policies (4) feedback on individual
performance, and (5) efforts to encourage a sense of mission and dedication towards
departmental goals
________ ______________ allow officers to communicate rapidly. - Answer✔Informal
communications
Typicalls consist of "interpersonal networking" and quasi-formal exchanges of information
between coworkers - Answer✔Informal communications
Anything that disrupts the communication process. - Answer✔noise
Perceptual problems that occur when either the sender's or the receiver's perception of the
other affects how the message is sent or received. - Answer✔status, stereotyping, value
judgments, and semantic problems
status - Answer✔when the information is judge by the significance and accuracy of information
by the status and ability of the sender.
stereotyping - Answer✔Judgments that are made about communications because of the
sender's traits or qualities.
2
