LOMA 335- THE INSURANCE COMPANY AND OPERATIONS MANAGEMENT EXAM RATED 100% CORRECT

LOMA 335- THE INSURANCE COMPANY AND OPERATIONS MANAGEMENT EXAM RATED 100% CORRECT _____________ leadership is the ability to influence the behavior of others by means other than the formal authority that an organization has conferred. - Answer-Informal __________ refers to a belief in the integrity, character, or ability of others. - Answer-Trust Management literature recognizes 5 bases of power in an organization: legitimate, reward, coercive, expert, and __________. - Answer-referent 1) _____________ power correlates to organizational position. 2) ____________ power typically flows from legitimate power in that those with legitimate power can usually give pay raises, promotions, and special recognition. 3) Like reward power, ___________ power is associated with legitimate power in that a manager has the authority to institute disciplinary actions when an employee's performance is not adequate. 4) ____________ power can result from a person's own qualities that inspire loyalty and respect, or from that person's connections to another. 5) ____________ and referent power tend to be most effective within a collaborative work environment. - Answer-1) legitimate 2) reward 3) coercive 4) referent 5) expert 1) Overall, the most effective influence tactics tend to be rational persuasion and ________________. 2) ___________ tactics are rarely appropriate in the workplace unless other methods of influencing an employee's behavior have failed. - Answer-1) consultation 2) Pressure An ____________ is an environmental cue that prompts a person to act in a particular manner. - Answer-antecedent Four strategies for managing the consequences of behavior are positive reinforcement, negative reinforcement, extinction, and _____________. - Answer-punishment _____________ reinforcement is the process of encouraging a specific behavior by immediately following it with a consequence that the individual finds pleasing or positive. - Answer-Positive ________________ reinforcement is the process of encouraging a specific behavior by immediately withdrawing or terminating something that an individual finds unpleasant or negative. - Answer-Negative ______________ is the process of discouraging a specific behavior by ignoring it. - Answer-Extinction ____________ is the process of discouraging a specific behavior by immediately presenting an undesirable consequence or removing something desirable. - Answer-Punishment _____________ reinforcement is the process of either encouraging or discouraging every instance of a specific behavior. - Answer-Continuous _____________ reinforcement is the process of discouraging some, rather than all, instances of a specific behavior. - Answer-Intermittent ____________ is the force that gives purpose and direction to an individual's behavior and can be classified as either intrinsic or extrinsic. - Answer-Motivation _______________ motivation is force that causes an individual to initiate an activity for its own sake, because the activity is satisfying to the individual. - Answer-Intrinsic _____________ rewards are positive outcomes that are self-granted and internally experienced. - Answer-Intrinsic _____________ motivation is a force that causes an individual to pursue an activity to obtain an external goal. - Answer-Extrinsic _______________ rewards are positive outcomes that other people or organizations grant to an individual. - Answer-Extrinsic The effects of intrinsic and extrinsic rewards can be seen in self-determination theory (SDT) - a motivation theory that proposes that people have 3 basic psychological needs: 1) _____________- they want to know that they are effective in dealing with their environment 2) _____________- close, affectionate relationships with others 3) _____________- to feel in control of their lives - Answer-1) competence 2) relatedness 3) autonomy ______________ motivation arises primarily from intrinsic rewards affiliated with needs for competence, relatedness, and autonomy. - Answer-Autonomous _______________ motivation primarily involves extrinsic rewards. - Answer-Controlled Another motivation theory, ____________ theory, states that the strength of an individual's tendency to act in a certain way depends on the individual's expectation that the act will be followed by a given outcome, and by the attractiveness of that outcome to the individual. - Answer-expectancy There are 3 components of the expectancy theory: 1) The _________ component requires that employees have the skills and knowledge necessary for performance. 2) The _____________ component requires that employees believe that their effort will result in a reward.