©THESTAR 2024/2025 ALL RIGHTS RESERVED 11:33AM. A+
ASAP PACE Certification Exam Questions With
Correct Answers 100% Verified.
Convergent thinking - Answer✔Relies on reason and logic to find the one best answer to a
question
Divergent thinking - Answer✔Focuses on producing a broad variety of ideas
Levels of Communication - Answer✔1. Casual
2. Critical
3. Crucial
Crucial Communication Components - Answer✔Opposing opinions, high stakes, strong
emotions
Communication Cycle - Answer✔Sender > Message > Receiver
Main 3 Components of Communication - Answer✔1. Word Choice
2. Tone of Voice
3. Body Language
Word Choice (% of meaning) - Answer✔10%
Tone of Voice (% of meaning) - Answer✔35%
Body Language (% of meaning) - Answer✔55%
Tone of Voice Elements - Answer✔Pitch, Pace, Volume, Inflection, Emphasis
Body Language Elements - Answer✔Eye Contact, Facial Expression, Positioning, Gestures
Context Elements - Answer✔Place, People, Purpose
Non-Verbal Listening Skills - Answer✔Don't interrupt, remove distractions, nod, mirror the
communicator, take notes
1
, ©THESTAR 2024/2025 ALL RIGHTS RESERVED 11:33AM. A+
Verbal Listening Skills - Answer✔Probe, clarify, paraphrase, reflect, encourage
4 Communication Styles - Answer✔1. The Director
2. The Socializer
3. The Thinker
4. The Relator
Elements of Emotional Intelligence (EQ) - Answer✔Personal Competence, Social Competence
Personal Competence (EQ) Elements - Answer✔Self-Awareness, Self-Management
Social Competence (EQ) Elements - Answer✔Social Awareness, Relationship Management
Self-Awareness (EQ) - Answer✔Understand your own emotions
Self-Management (EQ) - Answer✔Managing your own emotions and behaviors
Social Awareness (EQ) - Answer✔Identify and understand the emotions of others
Relationship Management (EQ) - Answer✔Manage interactions with others successfully
Prescriptive Feedback - Answer✔Offer a solution for the problem - what they can do different
next time
Descriptive Feedback - Answer✔State what didn't work and why - no judgement, stick to the
facts
Receiving Positive Feedback - Answer✔Accept it, show gratitude, make note
Receiving Negative Feedback - Answer✔Listen, clarify, manage emotions
Constructive Conflict - Answer✔Can lead to better decisions, more creative problem solving
and stronger relationships
Destructive Conflict - Answer✔Creates negative outcomes - broken relationships, decreased
productivity and harms reputations
Handling Gossip - Answer✔Silence is implicit agreement and acceptance - don't stay silent,
counter with facts, change the subject, distance yourself
5 Levels of Leadership (John Maxwell) - Answer✔1. Position
2. Permission
3. Production
4. People development
2
, ©THESTAR 2024/2025 ALL RIGHTS RESERVED 11:33AM. A+
5. Pinnacle
Position Leadership - 1 (Rights) - Answer✔People follow because they have to
Permission Leadership - 2 (Relationships) - Answer✔People follow because they want to
Production Leadership - 3 (Results) - Answer✔People follow because of what you've done for
the organization
People Development Leadership - 4 (Reproduction) - Answer✔People follow because of what
you've done for them
Pinnacle Leadership - 5 (Respect) - Answer✔People follow because of who you are and what
you represent
Negotiation - Answer✔Discussion aimed at reaching an agreement
Collaboration - Answer✔Ability to work jointly with others to achieve a goal
Personality - Answer✔Combination of characteristics or qualities that form an individual's
distinctive character
Persuasion - Answer✔Convincing someone to do something, typically through reasoning or
argument
Influence - Answer✔Capacity to affect the people and things around you
Setting Limits - Answer✔Acknowledge the request > State what you can do > Negotiate as
needed
Managing Up - Answer✔Ability to influence someone who has authority over you
Self-Fulfilling Prophecy (Developing Confidence) - Answer✔Show confidence > positive
affirmation > feel confident > positive affirmation
Elements of Confidence - Answer✔Capability
Self-presentation
Mindset
Business Writing Process - Answer✔Prepare > Produce > Proof
Business Writing Process: Prepare Element - Answer✔The purpose
The reader
The information
3
ASAP PACE Certification Exam Questions With
Correct Answers 100% Verified.
Convergent thinking - Answer✔Relies on reason and logic to find the one best answer to a
question
Divergent thinking - Answer✔Focuses on producing a broad variety of ideas
Levels of Communication - Answer✔1. Casual
2. Critical
3. Crucial
Crucial Communication Components - Answer✔Opposing opinions, high stakes, strong
emotions
Communication Cycle - Answer✔Sender > Message > Receiver
Main 3 Components of Communication - Answer✔1. Word Choice
2. Tone of Voice
3. Body Language
Word Choice (% of meaning) - Answer✔10%
Tone of Voice (% of meaning) - Answer✔35%
Body Language (% of meaning) - Answer✔55%
Tone of Voice Elements - Answer✔Pitch, Pace, Volume, Inflection, Emphasis
Body Language Elements - Answer✔Eye Contact, Facial Expression, Positioning, Gestures
Context Elements - Answer✔Place, People, Purpose
Non-Verbal Listening Skills - Answer✔Don't interrupt, remove distractions, nod, mirror the
communicator, take notes
1
, ©THESTAR 2024/2025 ALL RIGHTS RESERVED 11:33AM. A+
Verbal Listening Skills - Answer✔Probe, clarify, paraphrase, reflect, encourage
4 Communication Styles - Answer✔1. The Director
2. The Socializer
3. The Thinker
4. The Relator
Elements of Emotional Intelligence (EQ) - Answer✔Personal Competence, Social Competence
Personal Competence (EQ) Elements - Answer✔Self-Awareness, Self-Management
Social Competence (EQ) Elements - Answer✔Social Awareness, Relationship Management
Self-Awareness (EQ) - Answer✔Understand your own emotions
Self-Management (EQ) - Answer✔Managing your own emotions and behaviors
Social Awareness (EQ) - Answer✔Identify and understand the emotions of others
Relationship Management (EQ) - Answer✔Manage interactions with others successfully
Prescriptive Feedback - Answer✔Offer a solution for the problem - what they can do different
next time
Descriptive Feedback - Answer✔State what didn't work and why - no judgement, stick to the
facts
Receiving Positive Feedback - Answer✔Accept it, show gratitude, make note
Receiving Negative Feedback - Answer✔Listen, clarify, manage emotions
Constructive Conflict - Answer✔Can lead to better decisions, more creative problem solving
and stronger relationships
Destructive Conflict - Answer✔Creates negative outcomes - broken relationships, decreased
productivity and harms reputations
Handling Gossip - Answer✔Silence is implicit agreement and acceptance - don't stay silent,
counter with facts, change the subject, distance yourself
5 Levels of Leadership (John Maxwell) - Answer✔1. Position
2. Permission
3. Production
4. People development
2
, ©THESTAR 2024/2025 ALL RIGHTS RESERVED 11:33AM. A+
5. Pinnacle
Position Leadership - 1 (Rights) - Answer✔People follow because they have to
Permission Leadership - 2 (Relationships) - Answer✔People follow because they want to
Production Leadership - 3 (Results) - Answer✔People follow because of what you've done for
the organization
People Development Leadership - 4 (Reproduction) - Answer✔People follow because of what
you've done for them
Pinnacle Leadership - 5 (Respect) - Answer✔People follow because of who you are and what
you represent
Negotiation - Answer✔Discussion aimed at reaching an agreement
Collaboration - Answer✔Ability to work jointly with others to achieve a goal
Personality - Answer✔Combination of characteristics or qualities that form an individual's
distinctive character
Persuasion - Answer✔Convincing someone to do something, typically through reasoning or
argument
Influence - Answer✔Capacity to affect the people and things around you
Setting Limits - Answer✔Acknowledge the request > State what you can do > Negotiate as
needed
Managing Up - Answer✔Ability to influence someone who has authority over you
Self-Fulfilling Prophecy (Developing Confidence) - Answer✔Show confidence > positive
affirmation > feel confident > positive affirmation
Elements of Confidence - Answer✔Capability
Self-presentation
Mindset
Business Writing Process - Answer✔Prepare > Produce > Proof
Business Writing Process: Prepare Element - Answer✔The purpose
The reader
The information
3
