PROSERVE EVALUATION EXAM QUESTIONS WITH
ANSWERS 2025/2026 GRADED A+
Persons registered with the AGLC as a liquor agency and their employees whose duties
include the sampling of liquor products
oServe helps you understand how to sell and serve liquor responsibly in situations
where liquor is sold and/or served. This includes selling closed liquor to a person at a
liquor store or selling and serving open liquor or mixed drinks to a person who will drink
it where it was bought (in a bar, restaurant, stadium, casino). - It also includes other jobs
connected with liquor service (for example, a delivery service, security, liquor sampling,
selling liquor tickets).
ProServe helps sellers and servers of liquor to understand what duty of care is, and how
to prevent foreseeable harm to customers and patrons. The program also helps staff
and volunteers understand some of Alberta's liquor laws and what AGLC's policies are.
- These rules are in place to help protect people who work in the liquor industry, their
customers, patrons and property from liquor-related harms. This program does not
include information on all liquor laws or policies.
Here are tips about learning the information in the ProServe program: - The portions of
policy that are related to social responsibility are discussed in this course. The full
policy, laws and regulations that apply to licensees and their employees are available at
AGLC's website at aglc.ca.
Whether you work in a liquor store or in a place where liquor is sold and served, the
general concepts in this program will be useful for you to do your job responsibly.
If an idea doesn't seem useful right away, don't ignore it. Instead, ask yourself, "How
can I use this information to help me where I work?"
If you are a manager, supervisor or owner, consider including some of this information
in your house policies and operating plans to help serve and sell liquor responsibly.
Proserve training is designed to: - Help employers, hosts and workers be socially
responsible.
Help make a safe and enjoyable atmosphere for guests while keeping property and
people safe.
Help you know and follow the liquor laws that affect the work you do.
Promote the responsible sale of liquor in stores and places where liquor is served.
,Help you recognise when people appear to be intoxicated. You will learn how to stop
service or how to say "No" when those customers or guests want to buy or drink more
liquor.
Help you understand that there are many people involved in responsible liquor service.
All staff need to work together as a team to keep everyone safe.
Serving liquor responsibly takes teamwork. This means that many people are involved
with keeping customers and guests safe.
Most people think it's only the server or bartender in a pub, or the cashier in a liquor
store whose job it is to make sure liquor is sold responsibly. But that's not true. These
people are part of a much larger team.
Other people do jobs that help support responsible liquor service because they deal
with customers too. They can: - help you identify people who are under the age of 18
(minors)
point out people who show signs of being intoxicated by liquor or a drug
tell you when they think a customer or guest has been over-served
make supervisors aware when liquor is illegally bought or stored
Primary service providers are people who are connected with liquor service or sales and
have direct contact with customers or guests. Security staff have a special role; they
can monitor customers upon arrival or departure, observe customer behaviour, and may
see liquor being hidden. - Bartenders
Food and beverage servers
Clerks at a liquor store
Maitres d'
Supervisors
Managers
Liquor agency representatives
Greeters, hosts and hostesses
Delivery service staff
Ticket-takers and sellers
Security staff
Secondary service providers do not sell or serve liquor themselves, but they do work in
a place where liquor is served or sold. They usually do not have direct contact with
customers or guests. - Parking attendants
Bussers
Stock clerks
Maintenance personnel
Ushers
Slot operators and attendants, dealers, Monitor Room personnel in casinos
Janitorial staff
,In this program, duty of care means - that you have a responsibility to your customers to
make sure liquor is sold or served in a safe and responsible way. You must make sure
that no one is hurt because of the way you've done your job. Think of duty of care as
your duty to care about your customers.
courts of law expect workers in the liquor service industry to - sell and serve liquor
safely. Insurance companies may also expect workers and volunteers to take
responsible liquor service training.
People who buy and drink liquor sometimes drink so much that they are not in control of
what they say and do. They may make poor choices that could cause them to hurt
themselves or other people, or to put themselves in dangerous situations. - Because of
this, servers, retailers, managers and owners are expected to do what they can to
protect their customers and guests from drinking too much liquor and making poor
choices that could cause harm to themselves or someone else.
In law, this is called a duty of care.
As a manager, supervisor or special event host, how will I know when I have a duty of
care? - When following laws and policies to do business or have an event.
When servers report a problem with someone who may be intoxicated by liquor or a
drug.
To help staff or volunteers to slow service when needed, or to say "No" (stop service) to
people who appear to be intoxicated.
To help staff or volunteers manage problem customers or guests who may be
intoxicated.
To help deal with a customer or guest who may be intoxicated, but insists on driving.
Training staff to make sure that liquor is not sold, served or given to minors.
As a manager, supervisor or special event host, how can I do my duty of care when I
am at work? - Work with other staff to make house policies for safe service. Make sure
these policies are followed during all hours of operation.
Working in less crowded areas and having enough staff on shift means it is easier to
watch how much customers or guests have had to drink. This helps staff notice when
someone appears to be intoxicated by liquor or a drug, so problem situations can be
dealt with quickly and safely.
I can have a plan to help people who appear to be intoxicated by liquor or a drug get
home in a safe way. Help all workers know what to do before their shift starts.
, I can help new workers to do their duty of care when a customer who appears to be
intoxicated comes in.
I need to make sure all workers are trained to check ID and know how to stop selling or
serving to guests who are intoxicated but want to buy liquor.
As a worker, how will I know when I have a duty of care? - When a customer or guest
who appears to be intoxicated enters your place of work or comes to the special event
you're volunteering at.
When you have to stop liquor service to a customer or guest.
When a customer who appears to be intoxicated leaves your place of work or special
event.
When a guest who appears to be intoxicated tries to buy liquor or asks another guest to
buy or order liquor after service was stopped.
When an underage guest asks for a drink, tries to buy liquor from you, or accepts
delivery of liquor for someone else.
When you need to ask a customer who may be intoxicated to leave your event or place
of work.
As a worker, how can I do my duty of care when I am at work? - I should think about
how my customers will get home safely at the end of the evening. I can be ready to help
them get a cab or other safe way home.
I need to know how to stop liquor service or sales to customers who appear to be
intoxicated and want to buy liquor.
I need to be aware of how much my customers have had to drink, and watch for signs
that they may be intoxicated.
I need to know how to ask for and check ID.
I need to know and follow house policies at work. Working with my co-workers, as a
team will help make the night safe and fun for all.
Whether you are an employee or someone who sells liquor as part of a fundraiser, you
are responsible to look after customers in the best way you can to make sure that they
do not cause any harm to themselves, to anyone else, or to property.
If you do not do your duty of care to your customers, you can be - legally responsible for
any harm or damage they may cause.
ANSWERS 2025/2026 GRADED A+
Persons registered with the AGLC as a liquor agency and their employees whose duties
include the sampling of liquor products
oServe helps you understand how to sell and serve liquor responsibly in situations
where liquor is sold and/or served. This includes selling closed liquor to a person at a
liquor store or selling and serving open liquor or mixed drinks to a person who will drink
it where it was bought (in a bar, restaurant, stadium, casino). - It also includes other jobs
connected with liquor service (for example, a delivery service, security, liquor sampling,
selling liquor tickets).
ProServe helps sellers and servers of liquor to understand what duty of care is, and how
to prevent foreseeable harm to customers and patrons. The program also helps staff
and volunteers understand some of Alberta's liquor laws and what AGLC's policies are.
- These rules are in place to help protect people who work in the liquor industry, their
customers, patrons and property from liquor-related harms. This program does not
include information on all liquor laws or policies.
Here are tips about learning the information in the ProServe program: - The portions of
policy that are related to social responsibility are discussed in this course. The full
policy, laws and regulations that apply to licensees and their employees are available at
AGLC's website at aglc.ca.
Whether you work in a liquor store or in a place where liquor is sold and served, the
general concepts in this program will be useful for you to do your job responsibly.
If an idea doesn't seem useful right away, don't ignore it. Instead, ask yourself, "How
can I use this information to help me where I work?"
If you are a manager, supervisor or owner, consider including some of this information
in your house policies and operating plans to help serve and sell liquor responsibly.
Proserve training is designed to: - Help employers, hosts and workers be socially
responsible.
Help make a safe and enjoyable atmosphere for guests while keeping property and
people safe.
Help you know and follow the liquor laws that affect the work you do.
Promote the responsible sale of liquor in stores and places where liquor is served.
,Help you recognise when people appear to be intoxicated. You will learn how to stop
service or how to say "No" when those customers or guests want to buy or drink more
liquor.
Help you understand that there are many people involved in responsible liquor service.
All staff need to work together as a team to keep everyone safe.
Serving liquor responsibly takes teamwork. This means that many people are involved
with keeping customers and guests safe.
Most people think it's only the server or bartender in a pub, or the cashier in a liquor
store whose job it is to make sure liquor is sold responsibly. But that's not true. These
people are part of a much larger team.
Other people do jobs that help support responsible liquor service because they deal
with customers too. They can: - help you identify people who are under the age of 18
(minors)
point out people who show signs of being intoxicated by liquor or a drug
tell you when they think a customer or guest has been over-served
make supervisors aware when liquor is illegally bought or stored
Primary service providers are people who are connected with liquor service or sales and
have direct contact with customers or guests. Security staff have a special role; they
can monitor customers upon arrival or departure, observe customer behaviour, and may
see liquor being hidden. - Bartenders
Food and beverage servers
Clerks at a liquor store
Maitres d'
Supervisors
Managers
Liquor agency representatives
Greeters, hosts and hostesses
Delivery service staff
Ticket-takers and sellers
Security staff
Secondary service providers do not sell or serve liquor themselves, but they do work in
a place where liquor is served or sold. They usually do not have direct contact with
customers or guests. - Parking attendants
Bussers
Stock clerks
Maintenance personnel
Ushers
Slot operators and attendants, dealers, Monitor Room personnel in casinos
Janitorial staff
,In this program, duty of care means - that you have a responsibility to your customers to
make sure liquor is sold or served in a safe and responsible way. You must make sure
that no one is hurt because of the way you've done your job. Think of duty of care as
your duty to care about your customers.
courts of law expect workers in the liquor service industry to - sell and serve liquor
safely. Insurance companies may also expect workers and volunteers to take
responsible liquor service training.
People who buy and drink liquor sometimes drink so much that they are not in control of
what they say and do. They may make poor choices that could cause them to hurt
themselves or other people, or to put themselves in dangerous situations. - Because of
this, servers, retailers, managers and owners are expected to do what they can to
protect their customers and guests from drinking too much liquor and making poor
choices that could cause harm to themselves or someone else.
In law, this is called a duty of care.
As a manager, supervisor or special event host, how will I know when I have a duty of
care? - When following laws and policies to do business or have an event.
When servers report a problem with someone who may be intoxicated by liquor or a
drug.
To help staff or volunteers to slow service when needed, or to say "No" (stop service) to
people who appear to be intoxicated.
To help staff or volunteers manage problem customers or guests who may be
intoxicated.
To help deal with a customer or guest who may be intoxicated, but insists on driving.
Training staff to make sure that liquor is not sold, served or given to minors.
As a manager, supervisor or special event host, how can I do my duty of care when I
am at work? - Work with other staff to make house policies for safe service. Make sure
these policies are followed during all hours of operation.
Working in less crowded areas and having enough staff on shift means it is easier to
watch how much customers or guests have had to drink. This helps staff notice when
someone appears to be intoxicated by liquor or a drug, so problem situations can be
dealt with quickly and safely.
I can have a plan to help people who appear to be intoxicated by liquor or a drug get
home in a safe way. Help all workers know what to do before their shift starts.
, I can help new workers to do their duty of care when a customer who appears to be
intoxicated comes in.
I need to make sure all workers are trained to check ID and know how to stop selling or
serving to guests who are intoxicated but want to buy liquor.
As a worker, how will I know when I have a duty of care? - When a customer or guest
who appears to be intoxicated enters your place of work or comes to the special event
you're volunteering at.
When you have to stop liquor service to a customer or guest.
When a customer who appears to be intoxicated leaves your place of work or special
event.
When a guest who appears to be intoxicated tries to buy liquor or asks another guest to
buy or order liquor after service was stopped.
When an underage guest asks for a drink, tries to buy liquor from you, or accepts
delivery of liquor for someone else.
When you need to ask a customer who may be intoxicated to leave your event or place
of work.
As a worker, how can I do my duty of care when I am at work? - I should think about
how my customers will get home safely at the end of the evening. I can be ready to help
them get a cab or other safe way home.
I need to know how to stop liquor service or sales to customers who appear to be
intoxicated and want to buy liquor.
I need to be aware of how much my customers have had to drink, and watch for signs
that they may be intoxicated.
I need to know how to ask for and check ID.
I need to know and follow house policies at work. Working with my co-workers, as a
team will help make the night safe and fun for all.
Whether you are an employee or someone who sells liquor as part of a fundraiser, you
are responsible to look after customers in the best way you can to make sure that they
do not cause any harm to themselves, to anyone else, or to property.
If you do not do your duty of care to your customers, you can be - legally responsible for
any harm or damage they may cause.
