CEFP Practice Exam
What is the best method for assessing the current facilities management culture on
campus - conduct a culture climate survey
What is the best method for assessing current customer satisfaction - conduct a
customer satisfaction survey for key service users
Which appa tool or educational program would you use for the quickest and most
immediate benefit to access your organization - fmep facilities management evaluation
program
Expectations from the executive administration are high, with little tolerance for a slow
approach. which statement supports these desires - set expectations and require results
What is the most effective method for dealing with your facilities management direct
reports - begin to build trust and seek advice while assessing skills, knowledge, and
abilities
What would represent the best technique to provide facilities management with the data
necessary to begin the journey for continuous improvement - participate in a
comprehensive facilities performance indicators fpi survey and report for bench
marking the data
The educational sector represents - -over 4,000 colleges and universities in the United
States
-nearly 18 million students
-a 300 billion enterprise
Educational facilities statistics indicate that - the median age of a building is between 40
and 45 years old
The best method of dealing with declining resources in educational facilities is to -
develop long term strategies incorporating total cost of ownership principles
Managing the impact of changing technologies requires - gathering and analyzing data
to make solid and consistent business decisions
Change management begins with identifying the need to change the organization and -
having the willingness to honestly examine every aspect of the organization
Implementing change within educational facilities is often difficult but not impossible.
according to w edwards deming, quality leadership starts with the customer and a focus
on - management by results and obsession with quality
,Business process improvement (bpi) is a systematic approach to help organizations
optimize their underlying processes and to achieve efficient results best by - -defining
the organizations strategic goals and purposes
-determining the organizations customers
-aligning the business process to realize its goals
Leadership in educational facilities management is critical. three fundamental areas
incorporate setting the direction, building the management team, and - hiring the
proper staff
The nature of a leaders job for the facility professional is to show the way, influence,
guide, and - direct or command
Organizations behavior is the study and application of how people, individuals, and
groups act in organizations and can significantly influence - decisions about
organization design
A strategic planning tool uses the swot analysis. swot is an acronym for strengths,
weaknesses, opportunities, and - threats
strategic planning for facilities establishing cost methods and procedures, cash flow, and
determining departmental cost centers for operating budgets is considered a good
method for - cost accounting
Wisdom extends from knowledge, which comes from information that is gathered from
combined data. these are commonly known as the practice of - knowledge based
management
Typical fund groupings for educational facilities are restricted and unrestricted funds,
endowment funds, agency funds, loan funds, and - plant funds
The most common type of analysis to perform effective financial oversight and
management are comparative analysis, constant dollar analysis and - cost to benefit
analysis
The four major sources of systematic financial risk in educational facilities are
operating, financial, market cost, and - purchasing power
the rising cost of education has given cause for closer scrutiny of administrative
functions and to focus on opportunities for restructuring, cutting cost, improving
efficiency, and - redirecting resources to strategically important programs
What coaching method follows the pattern of stating what is observed, waiting for a
response, reminding participants of the goal, asking for a specific solution, and agreeing
together - two minute challenge
, Employee coaching is defined as - working with employees to establish suitable goals,
action plans, and timelines
What tool used by appa indicates personality patterns of preferences that suggest how
an individual relates to other people in the workforce - myers briggs type indicator
(mbti)
In addition to organization of work and people, what additional factors are needed for a
highly effective organization - organization of budget
What organizational structure best meets the needs of today's facility department -
horizontal
In public institutions the distinguishing characteristics of an auxiliary enterprise
organization on campus is that - they are managed essentially as self supporting entities
Job analyses is a systematic process that yields information pertaining to job
descriptions and - job specifications
An effective method for labor dispute resolution is - mediation
Competitive bidding - the two basic types of procurement procedures are negotiation
and
Immediately - when should employee evaluation and feedback be given
Trust, honesty, clear communication - leadership is earned through consistent
demonstrated behaviors that involve
Leadership is doing the right things and management is doing things right - facilities
leadership and management is often confusing but can be best defined by what general
statement
Understanding campus climate and culture - one of the most overlooked and
misunderstood concepts of campus reality is
Implement a structure that will optimize customer service and facilities stewardship
with available resources - the credentialing candidate should access the resources within
the organization and
Desired level of maintenance - prior to scheduling work priorities must be set after
assigning standards regarding the
Use Proper Equipment - a major way to dramatically reduce the labor required for
grounds maintenance procedures is to
20% - what is the ideal percentage of staffing desired for a project and relief crew
What is the best method for assessing the current facilities management culture on
campus - conduct a culture climate survey
What is the best method for assessing current customer satisfaction - conduct a
customer satisfaction survey for key service users
Which appa tool or educational program would you use for the quickest and most
immediate benefit to access your organization - fmep facilities management evaluation
program
Expectations from the executive administration are high, with little tolerance for a slow
approach. which statement supports these desires - set expectations and require results
What is the most effective method for dealing with your facilities management direct
reports - begin to build trust and seek advice while assessing skills, knowledge, and
abilities
What would represent the best technique to provide facilities management with the data
necessary to begin the journey for continuous improvement - participate in a
comprehensive facilities performance indicators fpi survey and report for bench
marking the data
The educational sector represents - -over 4,000 colleges and universities in the United
States
-nearly 18 million students
-a 300 billion enterprise
Educational facilities statistics indicate that - the median age of a building is between 40
and 45 years old
The best method of dealing with declining resources in educational facilities is to -
develop long term strategies incorporating total cost of ownership principles
Managing the impact of changing technologies requires - gathering and analyzing data
to make solid and consistent business decisions
Change management begins with identifying the need to change the organization and -
having the willingness to honestly examine every aspect of the organization
Implementing change within educational facilities is often difficult but not impossible.
according to w edwards deming, quality leadership starts with the customer and a focus
on - management by results and obsession with quality
,Business process improvement (bpi) is a systematic approach to help organizations
optimize their underlying processes and to achieve efficient results best by - -defining
the organizations strategic goals and purposes
-determining the organizations customers
-aligning the business process to realize its goals
Leadership in educational facilities management is critical. three fundamental areas
incorporate setting the direction, building the management team, and - hiring the
proper staff
The nature of a leaders job for the facility professional is to show the way, influence,
guide, and - direct or command
Organizations behavior is the study and application of how people, individuals, and
groups act in organizations and can significantly influence - decisions about
organization design
A strategic planning tool uses the swot analysis. swot is an acronym for strengths,
weaknesses, opportunities, and - threats
strategic planning for facilities establishing cost methods and procedures, cash flow, and
determining departmental cost centers for operating budgets is considered a good
method for - cost accounting
Wisdom extends from knowledge, which comes from information that is gathered from
combined data. these are commonly known as the practice of - knowledge based
management
Typical fund groupings for educational facilities are restricted and unrestricted funds,
endowment funds, agency funds, loan funds, and - plant funds
The most common type of analysis to perform effective financial oversight and
management are comparative analysis, constant dollar analysis and - cost to benefit
analysis
The four major sources of systematic financial risk in educational facilities are
operating, financial, market cost, and - purchasing power
the rising cost of education has given cause for closer scrutiny of administrative
functions and to focus on opportunities for restructuring, cutting cost, improving
efficiency, and - redirecting resources to strategically important programs
What coaching method follows the pattern of stating what is observed, waiting for a
response, reminding participants of the goal, asking for a specific solution, and agreeing
together - two minute challenge
, Employee coaching is defined as - working with employees to establish suitable goals,
action plans, and timelines
What tool used by appa indicates personality patterns of preferences that suggest how
an individual relates to other people in the workforce - myers briggs type indicator
(mbti)
In addition to organization of work and people, what additional factors are needed for a
highly effective organization - organization of budget
What organizational structure best meets the needs of today's facility department -
horizontal
In public institutions the distinguishing characteristics of an auxiliary enterprise
organization on campus is that - they are managed essentially as self supporting entities
Job analyses is a systematic process that yields information pertaining to job
descriptions and - job specifications
An effective method for labor dispute resolution is - mediation
Competitive bidding - the two basic types of procurement procedures are negotiation
and
Immediately - when should employee evaluation and feedback be given
Trust, honesty, clear communication - leadership is earned through consistent
demonstrated behaviors that involve
Leadership is doing the right things and management is doing things right - facilities
leadership and management is often confusing but can be best defined by what general
statement
Understanding campus climate and culture - one of the most overlooked and
misunderstood concepts of campus reality is
Implement a structure that will optimize customer service and facilities stewardship
with available resources - the credentialing candidate should access the resources within
the organization and
Desired level of maintenance - prior to scheduling work priorities must be set after
assigning standards regarding the
Use Proper Equipment - a major way to dramatically reduce the labor required for
grounds maintenance procedures is to
20% - what is the ideal percentage of staffing desired for a project and relief crew
