PHCLE Exam practice Questions and Answers
Values - ANSWER The traits or actions valued by an organization.
Strategy - ANSWER A plan or method that enables an organization to achieve its long-
term goals.
Goal - ANSWER A statement that describes a desired outcome and focuses effort
Compliance Orientation - ANSWER Strategic planning method that is rushed, with
minimal engagement and only surface commitment
Transformative Orientation - ANSWER Strategic planning method that has broad
engagement, wide open conversations and deep commitment by leadership
SWOT Analysis - ANSWER Planning tool used to assess which option is best. Used to
support product development. Best not to use when the environment is rapidly
changing.
PEST Analysis - ANSWER Planning tool that considers outside factors that are political,
economic, technological and socio-cultural - works for examining labor market, etc.
Internal factors affecting strategic planning - ANSWER Strengths and weaknesses
External Factors affecting strategic planning - ANSWER Opportunities and threats
,Human Capital - ANSWER The value an employee brings to an organization related to
their knowledge, skills, abilities and expertise.
Three levers of human capital reform - ANSWER boost effectiveness of average
performers, retain and leverage most effective employees, fill open positions by
replacing ineffective employees with high potential employees
Decision making and conflict management - ANSWER Key components of ethical
leadership in education
Conflict Management Styles - ANSWER avoiding, obliging, compromising, dominating,
integrating
ESSA requirements - ANSWER Standards, assessments, accountability, school
improvement
Adverse impact - ANSWER unintentional discrimination that occurs when members of a
particular race, sex, or ethnic group are unintentionally harmed or disadvantaged
because they are hired, promoted, or trained (or any other employment decision) at
substantially lower rates than others
Disparate treatment - ANSWER results when employees from protected groups are
intentionally treated differently
Rule of thumb for adverse impact - ANSWER 4/5ths rule
functional organizational structure - ANSWER work is arranged within main business
functions such as production, operations, marketing, and human resources
, Divisional Organizational Structure - ANSWER structure in which a set of relatively
autonomous units, or divisions, are governed by a central corporate office but where
each operating division has its own functional specialists who provide products or
services different from those of other divisions
decentralized decision making - ANSWER lower-level managers are empowered to make
important decisions
centralized decision making - ANSWER occurs when key decisions are made by top
management
matrix organizational structure - ANSWER an organization combines functional and
divisional chains of command in a grid so that there are two command structures-
vertical and horizontal
Resoures - ANSWER finite assets of an organization
Capital - ANSWER infinite assets of organization
Truth vs. Loyalty - ANSWER Ethical dilemma where Honesty competes with
commitment, responsibility, or promise-keeping
Individual vs. Community - ANSWER Ethical dilemma involving compromising the rights
of an individual for the good of the community
short term vs long term - ANSWER Ethical dilemma that considers which solution is best
in the present vs the future
Values - ANSWER The traits or actions valued by an organization.
Strategy - ANSWER A plan or method that enables an organization to achieve its long-
term goals.
Goal - ANSWER A statement that describes a desired outcome and focuses effort
Compliance Orientation - ANSWER Strategic planning method that is rushed, with
minimal engagement and only surface commitment
Transformative Orientation - ANSWER Strategic planning method that has broad
engagement, wide open conversations and deep commitment by leadership
SWOT Analysis - ANSWER Planning tool used to assess which option is best. Used to
support product development. Best not to use when the environment is rapidly
changing.
PEST Analysis - ANSWER Planning tool that considers outside factors that are political,
economic, technological and socio-cultural - works for examining labor market, etc.
Internal factors affecting strategic planning - ANSWER Strengths and weaknesses
External Factors affecting strategic planning - ANSWER Opportunities and threats
,Human Capital - ANSWER The value an employee brings to an organization related to
their knowledge, skills, abilities and expertise.
Three levers of human capital reform - ANSWER boost effectiveness of average
performers, retain and leverage most effective employees, fill open positions by
replacing ineffective employees with high potential employees
Decision making and conflict management - ANSWER Key components of ethical
leadership in education
Conflict Management Styles - ANSWER avoiding, obliging, compromising, dominating,
integrating
ESSA requirements - ANSWER Standards, assessments, accountability, school
improvement
Adverse impact - ANSWER unintentional discrimination that occurs when members of a
particular race, sex, or ethnic group are unintentionally harmed or disadvantaged
because they are hired, promoted, or trained (or any other employment decision) at
substantially lower rates than others
Disparate treatment - ANSWER results when employees from protected groups are
intentionally treated differently
Rule of thumb for adverse impact - ANSWER 4/5ths rule
functional organizational structure - ANSWER work is arranged within main business
functions such as production, operations, marketing, and human resources
, Divisional Organizational Structure - ANSWER structure in which a set of relatively
autonomous units, or divisions, are governed by a central corporate office but where
each operating division has its own functional specialists who provide products or
services different from those of other divisions
decentralized decision making - ANSWER lower-level managers are empowered to make
important decisions
centralized decision making - ANSWER occurs when key decisions are made by top
management
matrix organizational structure - ANSWER an organization combines functional and
divisional chains of command in a grid so that there are two command structures-
vertical and horizontal
Resoures - ANSWER finite assets of an organization
Capital - ANSWER infinite assets of organization
Truth vs. Loyalty - ANSWER Ethical dilemma where Honesty competes with
commitment, responsibility, or promise-keeping
Individual vs. Community - ANSWER Ethical dilemma involving compromising the rights
of an individual for the good of the community
short term vs long term - ANSWER Ethical dilemma that considers which solution is best
in the present vs the future
