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causing customers to say "I always shop at my Publix" by providing premier service from
friendly knowledgeable associates; convenient, clean, pleasant, and excitable shopping
experience; variety of in stock product at competitive prices
Our Strategy from Customers stand point
Providing premier service by understanding and exceeding needs, communicating the
importance of training, create food safe work environment, becoming the premier quality deli
retailer
Deli Team Focus Statement
, Together Everyone Achieves More
T.E.A.M
Deli Manager, Assistant Deli Manager, Deli Clerk, Deli Utility, Cheese Specialist, Prepared
Foods Specialist
Roles in the Deli
Responsible for total operation of deli including associates, production, profitability, and
supporting deli RBU initiatives
Role of Manager
assisting customer, maintaining product levels, production and sanitation, maintaining proper
balances, operation and safety of equipment, packaging sale products, special orders and
trays, cleaning, stocking, and answering phones
Role of Deli Clerk
the way to keep inventory organized, creates organization, clean visual and support for the
workplace
5S process
Sort and Remove - sort through the existing and removing the unnecessary by establishing
backstroke Base inventory levels
S1
Shine - using opportunity to clean the workplace
S2
Set Locations and Visual Cues - setting locations for Base Inventory items and creating
signage to maintain the correct location
S3
Standardize - integrating set locations. Ordering, stocking, rotating, and receiving
determining the necessary amounts needing to be in inventory
S4
Sustain - following up and ensuring organization
S5
Our Mission at Publix is to be the premier quality food retailer in the world.
Publix Mission